TrustRadius Insights
Shoutlet, a social media management tool, has proven to be invaluable for small companies with limited resources looking to manage their …
Overview
What is Shoutlet (Discontinued)?
Shoutlet is a cloud-based social relationship platform that enables marketers to publish, engage and measure social marketing campaigns and activities on social media platforms such as Facebook, Twitter, LinkedIn, Foursquare, Google+, and YouTube. The product’s focus is on quantifying return on…
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What is Shoutlet (Discontinued)?
Shoutlet is a cloud-based social relationship platform that enables marketers to publish, engage and measure social marketing campaigns and activities on social media platforms such as Facebook, Twitter, LinkedIn, Foursquare, Google+, and YouTube. The product’s focus is on quantifying return on…
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Alternatives Pricing
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Shoutlet (Discontinued)?
Shoutlet (Discontinued) Competitors
- Adobe Social
- Oracle Social Cloud (legacy)
- Khoros Marketing (Formerly Spredfast + Lithium)
Shoutlet (Discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Shoutlet is a cloud-based social relationship platform that enables marketers to publish, engage and measure social marketing campaigns and activities on social media platforms such as Facebook, Twitter, LinkedIn, Foursquare, Google+, and YouTube.
The product’s focus is on quantifying return on social, integrating social data into business and scaling social across the enterprise. Features include tools for social CRM, creative design, social listening, ads, workflow management, contest design and execution, and analytics with integration with recognized web analytics tools from Google Analytics, IBM Digital Analytics, Omniture and Webtrends.
Shoutlet was acquired by Spredfast in August 2015.
Adobe Social and Oracle Social Cloud (legacy) are common alternatives for Shoutlet (Discontinued).
Reviewers rate Usability highest, with a score of 7.7.
The most common users of Shoutlet (Discontinued) are from Mid-sized Companies (51-1,000 employees).
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(40)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Shoutlet, a social media management tool, has proven to be invaluable for small companies with limited resources looking to manage their social media outreach. With Shoutlet, users can create and schedule social media posts across multiple platforms, saving time and effort. According to Lindt Canada, this software has helped them streamline their social media management and consumer promotions, resulting in significant time and cost savings. Additionally, Shoutlet's ability to quickly and efficiently post to multiple social networks simultaneously, along with its shortened URL publishing feature, has made it easier for businesses to reach their target audience effectively.
Moreover, Shoutlet offers various features that cater to the unique needs of different organizations. For instance, Proof Interactive utilizes Shoutlet's contest section to manage quarterly sweepstakes for clients, while many businesses use the software for time and cost-efficient in-house Facebook tab and contest building. The ability to manage multiple Facebook targets without creating new target groups constantly is another significant advantage highlighted by users. The platform also provides community management across Facebook, Twitter, and Google+ in one dashboard, allowing businesses to maintain a cohesive online presence across multiple social platforms.
Furthermore, Shoutlet plays a crucial role in customer service management. It helps address customer questions and complaints promptly while providing valuable insights into audience engagement. Businesses can also utilize the software to run giveaways and contests, further engaging their audience and bolstering their social media presence. Additionally, Shoutlet's reporting capabilities enable users to generate monthly reports on social media activities and analyze critical business decisions based on analytics. Overall, Shoutlet serves as a comprehensive tool for managing social media content distribution, streamlining workflows, improving engagement with customers, and driving growth in online communities.
User-Friendly Contest/Everywhere Page Feature: Several users have praised Shoutlet's contest/everywhere page feature, describing it as fantastic and user-friendly. They appreciate how easy it is to create clean and professional end products using this feature.
Easy-to-Use Shoutbox for Post Creation and Scheduling: Many reviewers have highlighted the ease of use of Shoutlet's Shoutbox feature. They find it incredibly easy to create, preview, and schedule posts. The flexibility it offers in terms of post types, scheduling, and targeting fan segments based on various inputs is also highly appreciated.
Efficient Content Distribution for Multiple Brands and Social Channels: Users have commended Shoutlet for its effectiveness in planning and organizing content distribution across multiple brands and social channels. The ability to efficiently post to multiple platforms simultaneously is seen as a significant advantage. Additionally, users like that they can create contests and Facebook tabs in-house without requiring additional development resources.
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Limited social media coverage: Some users have expressed frustration with the limited social media coverage provided by Shoutlet, particularly regarding Facebook restrictions that prevent them from tagging other Facebook pages within the Shoutbox. They believe that Shoutlet should work on covering a wider social media landscape.
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Usability issues: Several reviewers have mentioned usability issues with certain features of Shoutlet. For example, users have suggested improvements to the Social Contest 'Canvas' functions to enhance participant usability, such as showing notifications in a modal window. Users also desire more robust and integrated reporting capabilities and find that modules like 'Shoutlet Profiles' need improvement in terms of usability.
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Lack of integration and development for certain platforms: Some users have noted that while Instagram and Google+ are integrated into Shoutlet, they are not as developed as the APIs for Facebook and Twitter due to API restrictions. Additionally, users hope for future integration with Pinterest but understand that it depends on Pinterest's permission.
Attribute Ratings
Reviews
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November 18, 2015
Shoutlet: You'll Pay to Play but Worth the Money!
- Increased employee efficiency: everyone was on the same page as far as goals and results go.
- Easier to fix problems because you get real-time results so you can update moving forward (no backlog).
- People are less likely to click on Shoutlet links instead of real links or bitlys. I think this probably had long term effects.
September 30, 2015
We Shout for Shoutlet
Score 8 out of 10
Vetted Review
Verified User
- Employee Efficiency
- Better relationship with Creative services via Shoutlet's libraries
April 08, 2015
Powerful and easy to use
Score 9 out of 10
Vetted Review
Verified User
- Improved efficiency
Score 8 out of 10
Vetted Review
Verified User
- I think our customer service has greatly improved through the use of Shoutlet.
Score 9 out of 10
Vetted Review
Verified User
- Increased employee efficiency
- Better time management
- Better customer service
- Brand Development. Shoutlet has been an excellent tool for building Paramount's online presence and managing our social media marketing campaigns.
- The ability to bridge engagement between email lists and social media followings has been a key benefit for Paramount.
- Calendar and organization. Shoutlet's calendar tool has been wonderful for planning content, viewing historical updates, and managing posts to all of our social media pages.
- Social CRM. The Social CRM functionality allows us to view engagement over multiple social networks in one place, saving us time and making it easy to engage with our followers.
November 04, 2014
Shoutlet, Robust Platform with Issues
Score 7 out of 10
Vetted Review
Verified User
- Positive: Hours saved from the ability to pre-schedule content and design landing pages.
- Positive: Reporting features are useful for charting data to demonstrate ROI.
- Negative: Hours lost due to buggy SCRM tools and reliance on native versions of social media platforms.
November 04, 2014
Shoutlet Excels at Meeting Customer's Requests While Consistently Improving Tool To Exceed Industry Expectations
- We have been able to schedule out more posts in a timely manner with this tool condensing time for content managers, thus making it a huge cost savings overall for the company.
- Shoutlet provides the ability to watch over multiple networks at one time that in turn has proven to be a great time saving and crisis management effort on our companies behalf.
- Some of the improvements that are needed would be a great help to our time spent posting out content and managing customer service which in turn currently means it's a negative impact on ROI. but overall I would say it's saved us time from the beginning until now with no argument.
October 21, 2014
Shoutlet is Social Media Gold
- The analytics reports in particular and the detail they provided offered tangible evidence to our executive leadership that our social media presence was actually generating engagement and driving traffic back to our website.
- I also believe that being able to stream our entire social media presence through one platform saved us (and our web designers) a lot of man hours and allowed even those who weren't that familiar with how to execute a social strategy to do so seamlessly and with little complication.
October 20, 2014
So many social media tools that start with "S" but here's one where the S is for Shoutlet and Services!
- The application allowed us to streamline overall content and provided governance around social media management
August 20, 2014
Shoutlet Love
Score 8 out of 10
Vetted Review
Verified User
- Shoutlet allows us to accomplish more things with fewer internal resources such as our web development team.
- It also helps us manage our sweepstakes more effectively without hiring previous third party vendors, and lends itself to helping us manage those sweepstakes internally.
- Our Social Media Customer Service team has benefited significantly from the use of Shoutlet. We now get emails to multiple accounts and customer service representatives can manage issues for multiple brands and Facebook pages all in one spot.
August 04, 2014
Much praise for Shoutlet
- Faster, better customer service - we received e-mail alerts whenever a customer made a post on social
- Increased engagement on our social pages surrounding events due to frequent contests
July 28, 2014
Shoutlet - good for contests and engagement.
- Increased efficiency in company
- Easier way to gather insights all in one spot
July 22, 2014
Shoutlet - A Great Start to Social Servicing
- Unfortunately our experience in the past year using Shoutlet through our peak season has led us to move towards a different route for customer service use. This system was unable to handle the amount of feedback we receive from our account.
July 21, 2014
SHOUTing from the rooftops - Shoutlet is Tops!
Score 10 out of 10
Vetted Review
Verified User
- Employee efficiency has gone up.
- Post clicks have gone up as we are able to see what type of content our fans like.
Score 10 out of 10
Vetted Review
Verified User
- Allows our small staff to provide our clients with world-class service and data.
- Exponentially improved fan base expansion for our clients.
- Rapid response for customer service issues for clients - allowing us to help our clients prevent their social media presence from becoming the Complaint Department, rather a true community of fans and supporters of a brand.
Score 9 out of 10
Vetted Review
Verified User
- Increased community management efficiency
- Lower costs on contest and microsite development
- Improved Consumer Affairs tracking
April 19, 2014
Shoutlet makes us look like a 3x larger company!
Score 9 out of 10
Vetted Review
Verified User
- We've been able to grow our Facebook fan-base in a way that also lets us know more about our new fans, through contest-based engagement.
- I'm able to do the work of 3+ people by myself with this tool.
April 19, 2014
Shoutlet Works for Us, and it WILL Work for You!
- Being a Shoutlet reseller has given us a positive ROI on our social media platform investment. We are able to offer our clients an affordable, yet extremely robust, social media management platform to help increase the ROI of their social media initiatives.
- As an agency, we are able to provide extremely fast customer service to our clients because we are all able to receive notifications in the same way and at the same time.
- Shoutlet's customer service representatives are very easy to get ahold of and have always responded with an action plan on an almost immediate basis. Since they're so quick at customer service, we're able to provide our clients with great customer service as a result.
Score 8 out of 10
Vetted Review
Verified User
- Greatly increased efficiency of social media specialist.
- Easier for media manager to review approve and content.
- Helps in cross-department projects.
April 16, 2014
Shoutlet Review – Easy to use and increases efficiency
Score 9 out of 10
Vetted Review
Verified User
- Increased efficiency – With such a small social media team, efficiency is key. Shoutlet has helped us manage not only the content for all of our presences, but also engage with our customers on all platforms.
- Customer service – Though our customer service department is not actively using Shoutlet, the platform has helped us recognize and address issues that can easily be directed to customer service.
- Engagement – Our engagement rate on all our social platforms has increased since using Shoutlet. I think it's because we're able to see all the conversations taking place and easily jump in to engage with our end-users. Additionally, we're now able to run contests and promotions which help boost engagement levels as well.
April 16, 2014
Shoutlet Rocks
Score 8 out of 10
Vetted Review
Verified User
- Increased employee efficiency
- Better customer service
February 06, 2014
Shoutlet an Excellent, Well-supported Tool for Larger Orgs
Score 8 out of 10
Vetted Review
Verified User
- Negative: It was sold to our organization 5 years ago as a tool that multiple people, including folks with little web design/web tool experience, could use to set up social internet tools. That turned out not to be the case, and already over-utilized web design resources did not have the capacity to absorb all of the work that was needed to get the most out of the license.
- Positive: Gave us a quick and easy way to store and present the large amount of video we wanted to make available on our web site at the time. We did not have the storage or capability to build the same video widget in-house.
- Positive: It gave us one tool to manage all social accounts we had at the time, increasing efficiency when multiple media had to be used for communications.
January 13, 2014
Shoutlet Review
Score 9 out of 10
Vetted Review
Verified User
- One stop shop for pulling social metrics.
- Able to manage all of my social presence in one place.
- Assist with pulling reports / trends of our social media usage.
January 13, 2014
Shoutlet Review
Score 9 out of 10
Vetted Review
Verified User
- Faster replies to interaction - real time feedback is always the goal
- Higher efficiency in monitoring - reduces time to 1/2 of what it would be without Shoutlet
- Easier to identify trends in feedback/interaction across platforms!