Skip to main content
TrustRadius
Shoutlet (Discontinued)

Shoutlet (Discontinued)

Overview

What is Shoutlet (Discontinued)?

Shoutlet is a cloud-based social relationship platform that enables marketers to publish, engage and measure social marketing campaigns and activities on social media platforms such as Facebook, Twitter, LinkedIn, Foursquare, Google+, and YouTube. The product’s focus is on quantifying return on…

Read more
Recent Reviews

TrustRadius Insights

Shoutlet, a social media management tool, has proven to be invaluable for small companies with limited resources looking to manage their …
Continue reading

Powerful and easy to use

9 out of 10
April 08, 2015
We use Shoutlet for our social media team. It's great for scheduling posts, monitoring what people are saying about us, our industries and …
Continue reading

Shoutlet Love

8 out of 10
August 20, 2014
We use Shoutlet a few different ways across our organization depending on each individual brand and it's goals. Overall, it is used to …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Shoutlet (Discontinued)?

Shoutlet is a cloud-based social relationship platform that enables marketers to publish, engage and measure social marketing campaigns and activities on social media platforms such as Facebook, Twitter, LinkedIn, Foursquare, Google+, and YouTube. The product’s focus is on quantifying return on…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

What is Salesforce Marketing Cloud Social Studio (retiring)?

Radian6 was acquired by Salesforce.com in 2011 and - along with Buddy Media - became Salesforce Social Studio. The product is slated to be retired in November 2024.

What is Wrike?

Wrike is a project management and collaboration software. This solution connects tasks, discussions, and emails to the user’s project plan. Wrike is optimized for agile workflows and aims to help resolve data silos, poor visibility into work status, and missed deadlines and project failures.

Return to navigation

Product Details

What is Shoutlet (Discontinued)?

Shoutlet (Discontinued) Competitors

Shoutlet (Discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Shoutlet is a cloud-based social relationship platform that enables marketers to publish, engage and measure social marketing campaigns and activities on social media platforms such as Facebook, Twitter, LinkedIn, Foursquare, Google+, and YouTube. The product’s focus is on quantifying return on social, integrating social data into business and scaling social across the enterprise. Features include tools for social CRM, creative design, social listening, ads, workflow management, contest design and execution, and analytics with integration with recognized web analytics tools from Google Analytics, IBM Digital Analytics, Omniture and Webtrends. Shoutlet was acquired by Spredfast in August 2015.

Adobe Social and Oracle Social Cloud (legacy) are common alternatives for Shoutlet (Discontinued).

Reviewers rate Usability highest, with a score of 7.7.

The most common users of Shoutlet (Discontinued) are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(40)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Shoutlet, a social media management tool, has proven to be invaluable for small companies with limited resources looking to manage their social media outreach. With Shoutlet, users can create and schedule social media posts across multiple platforms, saving time and effort. According to Lindt Canada, this software has helped them streamline their social media management and consumer promotions, resulting in significant time and cost savings. Additionally, Shoutlet's ability to quickly and efficiently post to multiple social networks simultaneously, along with its shortened URL publishing feature, has made it easier for businesses to reach their target audience effectively.

Moreover, Shoutlet offers various features that cater to the unique needs of different organizations. For instance, Proof Interactive utilizes Shoutlet's contest section to manage quarterly sweepstakes for clients, while many businesses use the software for time and cost-efficient in-house Facebook tab and contest building. The ability to manage multiple Facebook targets without creating new target groups constantly is another significant advantage highlighted by users. The platform also provides community management across Facebook, Twitter, and Google+ in one dashboard, allowing businesses to maintain a cohesive online presence across multiple social platforms.

Furthermore, Shoutlet plays a crucial role in customer service management. It helps address customer questions and complaints promptly while providing valuable insights into audience engagement. Businesses can also utilize the software to run giveaways and contests, further engaging their audience and bolstering their social media presence. Additionally, Shoutlet's reporting capabilities enable users to generate monthly reports on social media activities and analyze critical business decisions based on analytics. Overall, Shoutlet serves as a comprehensive tool for managing social media content distribution, streamlining workflows, improving engagement with customers, and driving growth in online communities.

User-Friendly Contest/Everywhere Page Feature: Several users have praised Shoutlet's contest/everywhere page feature, describing it as fantastic and user-friendly. They appreciate how easy it is to create clean and professional end products using this feature.

Easy-to-Use Shoutbox for Post Creation and Scheduling: Many reviewers have highlighted the ease of use of Shoutlet's Shoutbox feature. They find it incredibly easy to create, preview, and schedule posts. The flexibility it offers in terms of post types, scheduling, and targeting fan segments based on various inputs is also highly appreciated.

Efficient Content Distribution for Multiple Brands and Social Channels: Users have commended Shoutlet for its effectiveness in planning and organizing content distribution across multiple brands and social channels. The ability to efficiently post to multiple platforms simultaneously is seen as a significant advantage. Additionally, users like that they can create contests and Facebook tabs in-house without requiring additional development resources.

  1. Limited social media coverage: Some users have expressed frustration with the limited social media coverage provided by Shoutlet, particularly regarding Facebook restrictions that prevent them from tagging other Facebook pages within the Shoutbox. They believe that Shoutlet should work on covering a wider social media landscape.

  2. Usability issues: Several reviewers have mentioned usability issues with certain features of Shoutlet. For example, users have suggested improvements to the Social Contest 'Canvas' functions to enhance participant usability, such as showing notifications in a modal window. Users also desire more robust and integrated reporting capabilities and find that modules like 'Shoutlet Profiles' need improvement in terms of usability.

  3. Lack of integration and development for certain platforms: Some users have noted that while Instagram and Google+ are integrated into Shoutlet, they are not as developed as the APIs for Facebook and Twitter due to API restrictions. Additionally, users hope for future integration with Pinterest but understand that it depends on Pinterest's permission.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Lisa Adams | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Shoutlet is currently being used to create and schedule social media posts for us. We also utilize the contest section to manage our quarterly sweepstakes.
  • The contest/everywhere page feature on Shoutlet is fantastic. It is user-friendly to set up and manage. The end product looks clean and professional
  • The Shoutbox feature is incredibly easy to use to create, preview and schedule posts. I love the flexibility it gives in types of posts, ease of scheduling and ability to target your fan segments based on a large variety of inputs.
  • The calendar makes it incredibly easy to keep track of what is being posted where and when.
  • Honestly, every time I've had a technical issue with Shoutlet, their Tech Therapy team has been quicky, friendly and very helpful.
  • My one big "complaint" about Shoutlet is that you can't tag other Facebook pages within the Shoutbox, but that's due to Facebook restrictions.
I think Shoutlet is well suited for businesses with multiple social media platforms and multiple pages/accounts on various platforms. For a company with just one or two pages/accounts Shoutlet can feel almost too big, but for a company with multiple accounts and multiple platforms, Shoutlet makes cross-posting a breeze.
4
Social Media Consultant
Media Relations Specialist (highest usage)
Digital Services (several members use)
Marketing (several members use)
Outside Marketing consultant group
  • I think our customer service has greatly improved through the use of Shoutlet.
Shoutlet looks and works head and shoulders above Hootsuite (particularly the free version). With great customer support, clean user interfaces, an easily accessible calendar, incredible tracking options and the versatile contests feature I truly feel all of our social media management needs are met within the Shoutlet platform, with room for us to grow. We are still looking at new platforms to expand into and Shoutlet is continually improving and expanding their offerings. The addition of the new bookmarklet tool will cut the time it takes me to cull through potential content for posting in half, if not more.
While I do not have direct control over the renewal of our contract, I am definitely lobbying to not only renew the contract, but expand our contract with Shoutlet to include more of our company's accounts in our Shoutlet account for the many reasons already stated. By pulling all of our accounts, pages and platforms into one media management tool, we'll be able to better serve our fans, members, patients and employees. It will cut down time it takes for us to post across our entire company's breadth of social media options while sharing more easily between locations and entities. For medium and large scale enterprises, Shoutlet is hard to beat.
5
Our in-house Shoutlet support comes largely from the Media Relations/Digital teams. You really need very few technical skills to learn and use the system. The training provided by Shoutlet is superb and the customer service is top notch. While we do have some team members with extensive digital/programming knowledge, it's not really a necessity for using Shoutlet. As the main user - a member of the Media Relations team - I have very little technical understanding and it's honestly one of the easiest programs I use on a near-daily basis.
  • Social Media content scheduling
  • Social Media contests
  • Linking Social Media pages to outside web pages for special campaigns
  • Bookmarklet -- I can now schedule posts from any webpage (like a Pin It button). This is BRILLIANT and such a time saver
  • Mobile - their mobile app makes it much easier for me to interact with the system at any time, anywhere
  • Contests - the creation and management of contests is so easy through Shoutlet. I don't know how anyone does contests without it. Super easy, super customizeable. Just a great tool.
  • New platforms. We don't currently utilize all of the channels/platforms available through Shoutlet, but I know if we grow and expand our contract adding those platforms (like Pinterest) on will make posting to all platforms at the same time a breeze.
  • More use of the everywhere page would be a great way to utilize Shoutlet and better advertise/market our programs and contests outside of our social media channels.
Not Sure
  • Price
  • Product Usability
  • Prior Experience with the Product
  • Vendor Reputation
As with many companies, we have to really balance price with what features and ease of use are provided to use through any product. While I was not in my current position when Shoutlet was purchased, I can say that the robust nature of the product does make it worth the price.
As I was not involved with the original purchase/selection, I can't speak to how things might be changed. Moving forward, I hope to involve all team members who routinely use the service in determining if the contract should be maintained/expanded or otherwise.
  • Don't know
I feel that the level of support I get from Shoutlet is far beyond the level of support I've received from other companies in a variety of services. It would be nice to have a regular update from Tech Therapy that lists out any potential bugs they're working to fix for the various browsers they support. Sometimes I wonder if I'm experiencing an issue simply because I use Firefox vs. Chrome.
Yes
I've reported some browser-specific bugs in Shoutlet before. Each time the service I've received has been phenomenal. Timely, friendly and understanding help. While one particular bug was tough to fix, the Tech Therapy group did a fantastic job finding a quick, easy work around for me until the issue was fixed. I've never felt ignored or like my bug or technical issue wasn't important. If anything, they've always fixed issues for me faster than I would expect.
At one time I was having issues with the scheduling module. I was the first person (and probably only person) to have the issue. My account rep walked through the issue with me, recorded my screen activity and then helped get me to the top of the Tech Therapy line to have the issue fixed, as there were several hours of the day that I couldn't select for scheduling (which is TOUGH to deal with when you're looking to post at peak use/engagement times). Not only did the Tech Therapy reps work dilligently to figure out why the glitch was happening, but my account rep even offered to post through his account on my behalf at the times I couldn't select until the issue was resolved. I felt like I was truly heard and my issue was the most important issue to the people helping me. Which, to me, is the best customer service.
  • Shoutbox -- creating content and scheduling it is all in the same spot, it feels intuitive to how I work and Shoutlet has made wonderful improvements based on user feedback
  • Contests -- so much of this is drag and drop that even I (a non-technical team member) can easily create, publish and manage contests on our social channels
  • I've not found any particularly difficult functions. I've not used the mobile or the reporting functions extensively, so I may need help navigating those - but only because I rarely use them (if at all).
Yes
I haven't used the mobile interface much, but when I have it has been easy to use and I've been able to accomplish what I need right from my phone. It's available for iPhone and Android devices - which is nice.
While some things do require a little training, a quick phone training session or reading an online guide usually suffices. I've never needed multiple training sessions for any part of Shoutlet. As someone with very little coding/programming background (read: absolutely none), I am always able to accomplish what is needed without feeling over my head or needing help.
In general, the software works really well. I get weird errors for time to time. Tech Therapy does a great job helping when things go awry.
Return to navigation