Name: Signpost
Rating: 1.7 (6 reviews)
Author: Signpost

Help Desk

Web and Video Conferencing

Customer Support

Virtual Reality

Development

Business Intelligence (BI)

Calendar

Collaboration

Contract Analysis

Document Generation

Payment Facilitation

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

App Development

Cloud Storage

Container Security

Custom Software Development Services

Data Center Backup

Data Center Networking

Data Center Outsourcing (Canada)

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Message Oriented Middleware

Network Attached Storage

Network Performance Monitoring

Secure Access Control

Service Virtualization

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Creative Management

Data Management

Email Marketing

Grant Management Software

Market Research

Marketing Attribution

Marketing Automation

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Lead Management

Point of Sale

Sales Incentive Compensation Management

Sales

Cloud Security Posture Management

Secure Service Edge (SSE)

Security

Banking

Financial Services CRM

Hospital Management

Medical Office EMR & EHR

Mental Health

Shipping

Veterinary

eDiscovery

Vertical-Specific

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### Online Reputation Management
Reviewers generally praise Signpost's online reputation management capabilities. Users appreciate the platform's ability to monitor and address reviews promptly, helping businesses enhance their online reputation. While some users initially faced challenges understanding all features, they acknowledge the value of Signpost in generating positive online reviews. However, there are concerns about contract terms and the effectiveness of driving reviews to external sites like Yelp. Despite these drawbacks, Signpost's online reputation management functionality is seen as a valuable tool for businesses looking to manage their online presence effectively.

### Review Generation and Management
Users consistently laud Signpost for its exceptional review generation and management capabilities, emphasizing the ease of collecting reviews and the significant increase in positive feedback. The automated review system is highlighted as a key feature that streamlines the process and eliminates the need for manual review requests. Customers appreciate the platform's effectiveness in enhancing their online presence through a substantial rise in review numbers and improved reputation. The ability to address customer issues promptly before requesting reviews is also noted as a valuable aspect of Signpost's review management functionality.

### Email Marketing and Communication
Users generally praise Signpost's email marketing and communication features. They appreciate the platform's ability to send emails efficiently and capture customer interactions effectively. However, some users express concerns about the limited customization options for emails, such as the inability to personalize content extensively or include various multimedia elements. Despite these drawbacks, Signpost's email marketing and communication capabilities are seen as valuable tools for engaging with customers and driving positive outcomes.

### Google Reviews and AdWords Integration
User feedback on Signpost's Google reviews and Adwords integration varies from highly positive to somewhat mixed. While some users praise the platform for its ability to generate a significant number of positive Google reviews and streamline the review collection process, others express concerns about the lack of customization options in the review request emails and the potential inclusion of non-relevant contacts in the review solicitation process. Additionally, there are mentions of the challenge in timing review requests accurately to ensure that clients have experienced the services before being prompted to leave a review. Despite these mixed sentiments, many users acknowledge the effectiveness of Signpost in boosting their online presence and driving a higher volume of Google reviews.

### Marketing Campaigns for Small Businesses
User feedback on Signpost's capabilities for small business marketing campaigns is quite polarized. While some users praise the platform for its ability to streamline marketing efforts and enhance customer engagement, others express dissatisfaction with the contract terms and the effectiveness of the service in driving reviews to external platforms like Yelp. The mixed opinions suggest that Signpost's marketing campaigns for small businesses may have strengths and weaknesses depending on individual experiences and expectations.

### Customer Service Excellence
Users generally express a range of opinions regarding Signpost's customer service excellence. While some praise the attentiveness and helpfulness of the customer service team, others find the service to be lacking, especially in relation to the quality of the product. The feedback suggests that there is room for improvement in ensuring consistent and top-notch customer service excellence across all interactions.

### Contract and Subscription Management
Users consistently express frustration with Signpost's contract and subscription management practices. Complaints range from lengthy notice periods required for cancellation to being locked into long-term contracts with unfavorable terms. Many users feel misled by the company's sales tactics and find it challenging to cancel services without incurring additional fees. The general sentiment is that Signpost's contract and subscription management procedures are convoluted and not customer-friendly, leading to a lack of trust and satisfaction among users.

### Revenue Growth through Customer Interaction
Users have expressed a general consensus that Signpost's revenue growth through customer interaction capabilities is a strong point of the platform. The automated review request system and personalized follow-up features have been highlighted as key drivers in fostering stronger relationships with customers, ultimately leading to increased revenue. Additionally, the ability to gather valuable insights from customer feedback has been praised for its role in improving services and optimizing business strategies.

Based on user reviews, here are the three most common recommendations for Signpost:

1. Consider other similar products for small companies on a budget, as Signpost may not be the most cost-effective option.
2. Signpost is highly recommended for larger companies due to its suitability for their needs.
3. Users have reported that Signpost works immediately upon implementation.

It is worth noting that some users caution against using Signpost, believing that it may not provide satisfactory results for the money invested. On the other hand, there are indications that Signpost is expanding its product to be more agency-friendly, making it a better option for agencies.

While Signpost may not be suitable for high-touch, relationship-based businesses or maintaining branding consistency due to limited white-labeling and customization options for emails, these recommendations highlight the potential value of the tool for different types of businesses.

User-Friendly Interface: Many users have praised Signpost for its user-friendly and straightforward interface, with multiple reviewers stating that it is the most intuitive email-sending platform available. They appreciate how easy it is to navigate through the platform and perform tasks quickly.

Automated Review Request System: Signpost's automated review request system has received high praise from users. Several reviewers have mentioned that this feature allows businesses to easily collect and manage customer reviews, improving their online reputation and increasing customer loyalty. Users also appreciate the tools provided by Signpost to respond promptly to reviews.

Accurate Email Tracking: Users highly value Signpost's statistics on email opens and clicks, considering them highly accurate and reliable. This feature enables businesses to track engagement and measure the effectiveness of their email marketing campaigns. Multiple users have expressed satisfaction with this functionality provided by Signpost.

Unauthorized Discount Coupons: Many users have expressed their dissatisfaction with the software sending out discount coupons without obtaining their consent or approval first. This practice has been seen as intrusive and unwelcome, leading to negative experiences for these users.

Difficulty Integrating QuickBooks Data: Users have encountered challenges when trying to integrate QuickBooks data into the software due to its unique payment process. This has resulted in frustration and a hindrance to their workflow, as they are unable to seamlessly synchronize their financial information.

Premature Email Sends: Some users have reported instances where the software sends emails prematurely to customers. This premature communication can lead to confusion and potential miscommunication between businesses and their clients. The lack of control over email scheduling has caused frustration among these users who expect more precise timing in their customer communications.

Signpost has helped businesses of all sizes increase their customer base and reach a wider audience. Users have found that Signpost improves customer engagement and fosters stronger relationships by enhancing their online reputation and promptly addressing any negative feedback. With Signpost, customers have been able to gather valuable insights from customer feedback to improve their services and optimize their marketing strategies based on data-driven decisions. Signpost's customer service has received positive reviews from users who find them quick to help. While some users have expressed hope for improvements, they still give Signpost an overall rating of 4 stars. 

One key use case of Signpost is its ability to assemble client reports by capturing emails, phone calls, and credit card dealings. This has led to customer retention, increased loyalty, better reviews, and referrals, ultimately resulting in revenue growth for businesses. Another important use case is Signpost's online review solicitation feature, which helps businesses sort out negative reviews and generate more positive ones. Many businesses also use Signpost as a CRM for email newsletters and review generation. However, some users have had negative experiences with Signpost, describing it as a scam or useless. It's worth noting that while some users have had issues with certain aspects or features of the product, others find it simply awesome in terms of helping businesses improve their online presence, receive positive reviews, and engage new contacts.

Signpost is an automated marketing solution that helps local businesses to get more customers, reviews, and referrals. The software builds customer profiles by capturing email, call and credit card transactions. Signpost's automated marketing engine then uses this data to drive new customer conversion and loyalty, reviews and referrals from existing customers.

Semrush is a relatively popular search engine optimization tool set from the company of the same name based in Pennsylvania and founded in 2008. Largely the platforms relies on competitive intelligence, and features SEO staples like backlink checking, keyword analysis to refine SEO and PPC campaigning and locate low-cost / high-yield keywords, analysis of competitors who co-occupy desired ad and listing spaces, domain vs. domain analysis, as well as site audit and domain tracking.

Semrush can be acquired for as little as $69.95 on a monthly basis (with a 7-day money back guarantee in place of a free trial) with the Pro pack, up to $549.95 per month with the Business pack; features and tools are the same across tiers, only usage limits change. Discounts are available for annual subscription. Semrush boasts well-known users, like Forbes, Paypal, Wells Fargo, and many marketing agencies.

Guru

Business

Semrush

Mindbody is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.

Starter

Accelerate

Ultimate

Ultimate Plus

Mindbody

Signpost

Local marketing refers to marketing activities by small brick and mortar businesses like stores, restaurants and outlets, and individual franchise businesses.

Local marketing providers handle marketing activities like email marketing campaigns, social marketing and review curation on behalf of these small businesses to build reputation, buzz and increase foot traffic to these businesses.

Local Marketing

Digimon World Redigitize: Signpost Forest Demo

AR Signpost - Demo

AR Signpost web app - demo

SignPost Free demo

Signpost Digital Local Ad Network Video Demo

Sonic CD Music Swapout: Sega does what Nintendon't Signpost Demo

TruStack Tire Dolly and Sidewall Signpost Demo

Likelihood to Recommend

Signpost is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business. How Signpost Help's Home Service Businesses <ul><li>Win More Business - Get found online with great reviews on Google, Facebook and more, and convert interest to contacts</li><li>Service Your Customers - Text, chat, and email with prospects and customers at important touchpoints</li><li>Drive Loyalty - Drive more revenue from existing customers through remarketing programs</li></ul>Signpost Software Features <ul><li>Reviews - Generate great reviews and protect your online reputation</li><li>Mobile App - Respond to leads and communicate with customers across multiple channels</li><li>Payments - Collect and track customer payments with an integrated system</li><li>Chat - Engage your website visitors and automate phone, online, and text messages with our digital receptionist</li><li>Marketing Automation - Drive loyalty through automated remarketing programs </li></ul>Signpost Industries <ul><li>General Contractors</li><li>Roofers</li><li>Plumbers</li><li>Electricians</li><li>HVAC Contractors</li><li>Local Home Service Businesses</li></ul>

QuickBooks Desktop Enterprise

Claris FileMaker

AutoCAD

General Manager

Signpost 2022-03-25 14:19:25

Asana

HubSpot CRM

CallRail

Senior Director - Head of Business Transformation

Signpost 2021-06-20 04:28:42

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Text messages

Sales staff

Needs a lot

Need a lot

Lot of changes

Send text

Marketing tool

Easy task

Automated system

Positive feedback

New customer

Customer database

Best feature

Home

Local Marketing Software

Signpost campaigns allow your company to solicit contacts for feedback and reviews. The exceedingly aggressive Signposts sales associates make it sound very easy, but in reality, it requires a lot of effort and supervision. The real issue occurs when you decide to cancel their services. There is no cancel button, you can’t even simply send an email. Instead, you must endure another pushy salesperson for their “offboarding process.” Further, since Signpost requires that you sign a contract, and pay in advance, there is no way to get your money back for the remaining months of your contract. This is a very shady company that practices unscrupulous billing tactics. It is probably best to avoid them. I really wish that I had found some of these terrible reviews before they took $2,000 from me. Just stay away!

They do a good job selling their product.
They make it very difficult to cancel the service.
They are great at taking your money!

Provide user a way to cancel their service.
Get rid of the very aggressive sales staff.
Refund money for unused moths. Do not be so shady!

I received minimal feedback from my clients.

QuickBooks Desktop Enterprise, FileMaker Pro, AutoCAD

Signpost is one of the best-automated solutions available in the market dealing in collecting customer feedback easily. It has all the main features from collecting customer feedback to get more positive reviews, it helps a lot in increasing business revenue and wins new customers. It has been a great help for me in collecting customer feedback and take action according to it.

The best feature that I like the most and have been using for some time is their marketing tool. Signpost makes marketing an easy task. It has enhanced our productivity.
As I did things manually in the past but now Signpost has made this very much easier for me to just trust their marketing tool to do marketing according to the algorithm.
It helps me to have more organic views on the platform and more positive reviews on the newsletter.
The automated system asks for reviews from the customer which makes it even more helpful in changing and advancing new things.
It also changes our approach to the work and with the automated extremely functional setup it increases our positive reviews which is good for the organization.

[I feel] the campaign tab needs a lot of improvement. The campaign part is not up to mark. Need a lot of changes to be more precise and relevant to the actual campaign niche.
Another big drawback that I discovered while using it that it does not allow to send text messages to customers unless the customer accepts an invite first.

The support team is very professional. I had problems while using Signpost in the past and I contacted their support on that matter.
They responded very professionally, listen[ed] to each and every problem related to the work, and doing hindrance to the flow of work with the full-fledged solution to the problem.
This makes me more confident in using the platform more in depth.

Signpost

Overview

What is Signpost?