Signpost is one of the best-automated solutions available in the market dealing in collecting customer feedback easily. It has all the main features from collecting customer feedback to get more positive reviews, it helps a lot in increasing business revenue and wins new customers. It has been a great help for me in collecting customer feedback and take action according to it.
- The best feature that I like the most and have been using for some time is their marketing tool. Signpost makes marketing an easy task. It has enhanced our productivity.
- As I did things manually in the past but now Signpost has made this very much easier for me to just trust their marketing tool to do marketing according to the algorithm.
- It helps me to have more organic views on the platform and more positive reviews on the newsletter.
- The automated system asks for reviews from the customer which makes it even more helpful in changing and advancing new things.
- It also changes our approach to the work and with the automated extremely functional setup it increases our positive reviews which is good for the organization.
- [I feel] the campaign tab needs a lot of improvement. The campaign part is not up to mark. Need a lot of changes to be more precise and relevant to the actual campaign niche.
- Another big drawback that I discovered while using it that it does not allow to send text messages to customers unless the customer accepts an invite first.
Signpost is helping us on a very large scale in managing the reviews and increasing positive reviews about the organization. The support team is great, the dashboard is fully functional. I will recommend this tool to other organizations [and] it will definitely help them to enhance their feedback system.