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Signpost

Score1.7 out of 10

6 Reviews and Ratings

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What is Signpost?

Signpost is an automated marketing solution that helps local businesses to get more customers, reviews, and referrals. The software builds customer profiles by capturing email, call and credit card transactions. Signpost's automated marketing engine then uses this data to drive new customer conversion and loyalty, reviews and referrals from existing customers.

Categories & Use Cases

Reviews

What users are saying about Signpost.
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Unscrupulous billing tactics - Stay Away!

Mike Bellott
General Manager in Corporate at Audio Video (11-50 employees employees)

Use Cases and Deployment Scope

Signpost campaigns allow your company to solicit contacts for feedback and reviews. The exceedingly aggressive Signposts sales associates make it sound very easy, but in reality, it requires a lot of effort and supervision. The real issue occurs when you decide to cancel their services. There is no cancel button, you can’t even simply send an email. Instead, you must endure another pushy salesperson for their “offboarding process.” Further, since Signpost requires that you sign a contract, and pay in advance, there is no way to get your money back for the remaining months of your contract. This is a very shady company that practices unscrupulous billing tactics. It is probably best to avoid them. I really wish that I had found some of these terrible reviews before they took $2,000 from me. Just stay away!

Pros

  • They do a good job selling their product.
  • They make it very difficult to cancel the service.
  • They are great at taking your money!

Cons

  • Provide user a way to cancel their service.
  • Get rid of the very aggressive sales staff.
  • Refund money for unused moths. Do not be so shady!

Return on Investment

  • I received minimal feedback from my clients.

Other Software Used

QuickBooks Desktop Enterprise, FileMaker Pro, AutoCAD

Advanced and automated customer review handling platform

Incentivized
Mallory RobinsonView profile
Senior Director - Head of Business Transformation at Capital One (10,001+ employees employees)

Pros

  • The best feature that I like the most and have been using for some time is their marketing tool. Signpost makes marketing an easy task. It has enhanced our productivity.
  • As I did things manually in the past but now Signpost has made this very much easier for me to just trust their marketing tool to do marketing according to the algorithm.
  • It helps me to have more organic views on the platform and more positive reviews on the newsletter.
  • The automated system asks for reviews from the customer which makes it even more helpful in changing and advancing new things.
  • It also changes our approach to the work and with the automated extremely functional setup it increases our positive reviews which is good for the organization.

Cons

  • [I feel] the campaign tab needs a lot of improvement. The campaign part is not up to mark. Need a lot of changes to be more precise and relevant to the actual campaign niche.
  • Another big drawback that I discovered while using it that it does not allow to send text messages to customers unless the customer accepts an invite first.

Return on Investment

  • The support team is very professional. I had problems while using Signpost in the past and I contacted their support on that matter.
  • They responded very professionally, listen[ed] to each and every problem related to the work, and doing hindrance to the flow of work with the full-fledged solution to the problem.
  • This makes me more confident in using the platform more in depth.

Other Software Used

Asana, HubSpot CRM, CallRail