RECOMMENDED
Rating: 9 out of 10
January 08, 2019
TA
Vetted Review
Verified User
2 years of experience
We are a digital public relations agency that deploys SoDash for our clients, typically those that get a large number of customer service inquiries or complaints via social media.
- SoDash covers more social media sources than any other tool on the market.
- SoDash's AI can interpret incoming messages and select and deliver the appropriate pre-written responses, allowing us to engage with large amounts of social traffic easily.
- SoDash rates Twitter influence, allowing you to see who the most influential people to your brand are.
- SoDash allows you to set-up email alerts for messages with particular keywords, high/low levels of activity, and even audio alerts should you want to run SoDash in the background.
- It allows one customer service agent to do the work of two.
We selected SoDash for two main reasons: 1) It takes in data from more social media sources than any other software, and 2) Its price point made it a good value. Those things are what differentiate it from its competition.