Spanning solved a critical problem for our organization by allowing us to backup both records and metadata with an easy-to-use, in-app tool. We no longer automatically back up all of our Salesforce information, which is the product of dozens of hours of work, daily, and recovery of both large swaths of data and specific records is simple.
- Easy to install and use.
- Integrates well with Salesforce and can be accessed from within Salesforce.
- Specific changes to records or metadata can easily be identified and restored.
- Thus far, Spanning has completely fulfilled all of our backup needs, and we are completely satisfied.
- While we haven't needed technical support yet, we were told that this is conducted via email rather than via phone.
We are a small organization, so Spanning's pricing was particularly attractive (it is priced on a per-user basis and has no minimum). We view a backup application like Spanning as absolutely critical as we have spent dozens of hours constructing a custom framework and populating data. Spanning provides us this comfort.