In the beginning, we selected Sprout Social because it was recommended to us by a top social media marketing influencer. We joined the platform and used it to publish, prepare reports, and monitor social on 100k following feeds and multiple platforms. Initially, we were happy with the results it provided and with the visual reports it prepared. At that time, we had 10 accounts and 2 team members.
As our team continued to grow, it became more difficult to use effectively for the needs of our clients and growing client roster. We enjoyed some of our time with the platform (the visual reporting mostly). Because our client (a multi-tiered organization) needed to be able to see, access, and use our posts - we actually ended up having to natively post from Facebook (using the Facebook scheduler) because we would have had to buy 5 licenses to gain approval and have them have the ability they would have had for free within the native platform. It also prohibited me from delegating tasks to team members or adding more accounts. In the end, the platform's price and limited capabilities as compared to client needs have won... and we're switching platforms.