Sprout Social Reviews

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326 Ratings
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Score 8.1 out of 100

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Reviews (1-6 of 6)

Olivia Ann Hurst | TrustRadius Reviewer
March 18, 2015

Why YOU should check out Sprout Social!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Bug Resolution

Yes - The bug I have reported concerned archived messages reappearing in my inbox. They responded extremely quickly and worked with me to resolve this issue as soon as possible. They also sent me multiple emails to inform me of the status of my issue, which I found to be extremely helpful. I still do have issues with archiving messages occasionally, but they continue to work with me to resolve this whenever the issue arises.
Read Olivia Ann Hurst's full review
Lisa Kribs-LaPierre | TrustRadius Reviewer
October 25, 2013

Clean, concise and reliable - Sprout Social is where it's at

Score 10 out of 10
Vetted Review
Verified User
Review Source

Bug Resolution

Yes - Absolutely, it had already been logged by a few other users of the product and before the end of the day the issue had been resolved and it was back to normal - this is a breath of fresh air compared to some other products out there that are unresponsive and expect customers to just "live with" the situation.
Read Lisa Kribs-LaPierre's full review

Feature Scorecard Summary

Boolean keyword searches (23)
8.1
Filtering out noise/spam (27)
7.0
Sentiment analysis (8)
7.3
Broad channel coverage (13)
8.4
Content planning and scheduling (33)
7.9
Audience targeting (30)
7.8
Content optimization (28)
7.7
Workflow management (30)
7.9
Automated routing and prioritization (12)
8.0
Customer interaction histories (33)
7.9
Bulk actions (28)
7.5
Lead generation (22)
7.3
Content marketing (22)
8.6
Paid media management (3)
6.2
Campaigns and promotions (4)
7.2
Twitter (33)
9.1
Facebook (35)
8.5
LinkedIn (29)
7.8
Google+ (14)
5.7
Instagram (26)
8.0
Pinterest (4)
8.3
YouTube (1)
8
Campaign success analytics (33)
8.2
Real-time tracking (34)
8.5
Competitor analysis (26)
7.4
Role-based user permissions & privileges (32)
8.6
Mobile access (30)
7.6

About Sprout Social

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for leading brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, Zendesk and many more. Sprout’s platform is designed with ease of use in mind, simplifying social publishing, engagement, reviews, analytics and listening for our customers. By providing customer success and technical support, Sprout is committed to delivering consistent value to all users. The vendor states that any organization, regardless of size or industry, can count on dedicated onboarding and quick implementation to realize value faster and minimize business disruption. Sprout invites potential customer to experience what they describe as award-winning service and industry-leading time to value with a free 30-day trial at sproutsocial.com.

Sprout Social Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management
Engagement Features
Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Has featureContent marketing
Does not have featurePaid media management
Does not have featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest
Does not have featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access

Sprout Social Screenshots

Sprout Social Integrations

Sprout Social Competitors

Hootsuite, Falcon.io, Sprinklr Modern Engagement (formerly Social + Messaging Suite), Khoros Marketing (Formerly Spredfast + Lithium)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Sprout Social Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Sprout Social Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English, French, Italian, Portuguese, Spanish