Sprout Social Reviews

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315 Ratings
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Score 8.0 out of 100

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Reviews (1-10 of 10)

page V | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Difficult Tasks

  • Multiple users per account. This platform doesn't take delegation into consideration. If you want to have access to the data, then you need to purchase licenses for yourself and for the team members that need to be pulling the reports or doing the work. This software was very cumbersome to use in that respect.
  • Pulling reports. Because of the limited number of users and profiles alotted per levels of membership - if you have access to more than 10 accounts/pages/profiles, you'll have to delete profiles individually and reattach them to provide reporting or pay for a large software bill just to leave them attached (doesn't work with social media management).
  • Publishing. After testing multiple media types, we found that Sprout Social would contort or truncate certain types of media. This resulted in us having to use Facebook as a native platform to post. We ended up only using it for reporting.
Read page V's full review
Olivia Ann Hurst | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Difficult Tasks

  • Archiving messages in the inbox can be difficult at times. I receive a large volume almost daily, and sometimes after archiving and clearing my inbox, those same messages will pop up in my inbox later that day. I've also had a situation where I checked my inbox this past summer and had messaged from February that had been previously archived!
Read Olivia Ann Hurst's full review
Alanna Howard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Difficult Tasks

  • There is a delay in reporting, especially Facebook. Sometimes it can take up to a week after to get metrics for a full week prior.
  • Understanding the ranking of the Twitter feed, when sorted by certain factors, can be cumbersome
  • Integration with various accounts is smooth, but it needs to work with more than Facebook and Twitter
Read Alanna Howard's full review

Feature Scorecard Summary

Boolean keyword searches (22)
8.0
Filtering out noise/spam (26)
6.9
Sentiment analysis (7)
7.2
Broad channel coverage (12)
8.5
Content planning and scheduling (32)
7.8
Audience targeting (29)
7.8
Content optimization (27)
7.7
Workflow management (29)
7.8
Automated routing and prioritization (11)
8.0
Customer interaction histories (32)
8.0
Bulk actions (27)
7.5
Lead generation (21)
7.0
Content marketing (22)
8.5
Paid media management (3)
6.2
Campaigns and promotions (4)
7.2
Twitter (32)
9.0
Facebook (34)
8.4
LinkedIn (28)
7.8
Google+ (14)
6.1
Instagram (26)
8.0
Pinterest (4)
8.3
YouTube (1)
8
Campaign success analytics (32)
8.2
Real-time tracking (33)
8.5
Competitor analysis (25)
7.3
Role-based user permissions & privileges (31)
8.6
Mobile access (29)
7.5

About Sprout Social

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for leading brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, Zendesk and many more. Sprout’s platform is designed with ease of use in mind, simplifying social publishing, engagement, reviews, analytics and listening for our customers. By providing customer success and technical support, Sprout is committed to delivering consistent value to all users. The vendor states that any organization, regardless of size or industry, can count on dedicated onboarding and quick implementation to realize value faster and minimize business disruption. Sprout invites potential customer to experience what they describe as award-winning service and industry-leading time to value with a free 30-day trial at sproutsocial.com.

Sprout Social Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management
Engagement Features
Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Has featureContent marketing
Does not have featurePaid media management
Does not have featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest
Does not have featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access

Sprout Social Screenshots

Sprout Social Integrations

Sprout Social Competitors

Hootsuite, Falcon.io, Sprinklr Modern Engagement (formerly Social + Messaging Suite), Khoros Marketing (Formerly Spredfast + Lithium)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Sprout Social Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Sprout Social Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English, French, Italian, Portuguese, Spanish