One time my analytics reports were not reading accurately, so I called and Carolyn responded and began to help me address the issue. After thorough explanation of my problem, she let me know that they were looking at my account and would be in touch shortly about this issue as soon as they looked at the specific problem. I received an email in 15 minutes, saying that the problem has now been fixed, and they asked if I could please check on my analytics reports to make sure the problem was resolved. I did indeed check, the problem was resolved, and I emailed them back to let them know. I told Carolyn to have a great weekend in my email, and although she did not have any further information concerning my account, I received another email from her to wish me a good weekend, too! I appreciated the kind gesture.