Sprout Social Reviews

For now, we are OK with what this product has to offer, until we outgrow it, we will stay!

The price isn't worth the features you pay for. Plenty of other tools do what Sprout Social does for less.

Much more sophisticated than your typical Hootsuite or Cotweet dashboard. Very easy to understand and teach others to use. Ability to add team members is wonderful. Love this dashboard, I honestly don't know what I would do without it!

The negative reasons I gave Sprout Social this rating is because of my inability to manage additional social platforms such as LinkedIn and Pinterest. I also wish that Sprout would integrate Instagram account and track followers, including likes and comments on photos. I also wish they provided better reporting on Twitter accounts.

Some of my positive reasons include the user-friendliness of the dashboard and services offered. Their stellar customer service is a big reason why I keep coming back - there are too many companies that lack in customer service, so when I find a company that provides the customer service I need, I like to stick with them! Another plus about their customer service - they're always extremely friendly (I've caught Carolyn on a crazy day before and she still was absolutely fantastic) and also ALWAYS follow-up to make sure that your issue has been addressed and resolved. And, on the occasion where my issue was because of user error, they were pretty nice about it!

Sprout Social is perfect for you if you're looking for an easy-to-use but thorough dashboard to manage your social accounts.

One you fall in love you do not need continuous reasons for loving her :)

It's easy to use with a stellar support team. Being able to look at the overall performance of our channels and then take a deeper dive in is great. The RSS feed and bitly integration are just icing on the analytics cake. Plus, their Sprout Insights eBlast is packed with information and helpful takeaways.

I love the UI and UX design of sprout. It is so easy to use and visually pleasing and I have no problem staring at it all day. I connects to most of my social channels and even to my companies google analytics account. I wish it had a connector to other more robust analytics engines like Anametrix, but for what I am doing it works great. Sprout creates visually pleasing reports that wow my executive team. Also, all the data is available via CSV files so I can add it to other reports within the Anametrix platform when needed. No matter how large or small your marketing team is, the scalability, the ease of use, and the great support makes Sprout Social a great tool for any social media manager. There are lots of social media management tools out there: hoot suite, tweet deck ect. These are good, but sprout social has it figured out they understand that UI and UX design are important and do a great job of making the tool easy to use and look at.

For clear, general-audience-friendly metrics and team monitoring of your social media communications, this is the best aggregate product that I have seen and used for the cost. I liked it so much after the introductory trial that I decided to use this product and pay for the subscription out of my own pocket as a personal investment for my organization. So, while the Standard $40/month doesn't have everything, the items that are missing, I can get for free – just not in the same suite. For example, Google Analytics are free, just not integrated in Sprout Social; and the optimum timing add-on can be done at a much lower cost using tweriod and buffer. When renewal comes around, the choice will be purely around my budget.

While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.

I would like to find a platform that offers better and more comprehensive analytics while also offering complete scheduling tools for Facebook and Google +, maybe even Pinterest. I haven't found that yet which is why I haven't switched but as soon as I do, I will switch.

I really like Sprout Social, but I am also using other platforms such as ShortStack, because not only does it allow me to create tabs and campaigns, it also provides analytics. I wish Sprout Social offered at least a mobile or campaign feature.

Used to it. Easy to navigate. Just enjoy it, is all.

I enjoy the product. Sprout Social is easy to use, has great customer service and above all else, excellent reporting features.

Sprout Social is an ideal solution for professionals, small and midsize organizations who understand the social landscape and the value measuring the effectiveness of social campaigns. Organizations that are looking to monitor, measure and engage their audience on LinkedIn, Facebook, Twitter and Google+ will find Sprout Social easy to set up and use.

I have no reason to not continue using Sprout Social. They have been amazing.

Overall, it's just a great product. It's made our lives simpler and we appreciate the good work that it allows us to do. We love efficiency and SproutSocial makes it easy to create and post awesome content for our clients. Our clients have raved about the analytics we are able to provide them through this site so we will continue to use it. There are still various aspects of Sprout that we haven't tapped into yet and we are still in the learning process. Overall, I would recommend it to those organizations who need to better manage their clients.

Cost per user and the ability for one individual to manage the product without ample training make Sprout Social hard to justify the cost. The training offered by Sprout Social is very useful but internally in our organization the details and specifics make it hard to accomplish all the things possible with the tool.

It's just a wonderful tool that has been very helpful!

Quite expensive for two users - would be unwilling to renew since analytics reports are so often incorrect. I will be looking for another option.

Since we're only in the trial period I'm pretty confident we're going to give it a longer test period. Pending approvals we'll be signing on for at least a year. I could see us increasing the user licenses to start to cover more of the properties and get everyone on one platform.

I'm likely to renew because it's currently useful in pushing my blog posts to our Twitter feed automatically and I like checking in occasionally to see what new features they're adding.

We are happy with Sprout and have no desire to change products. We do hope that Sprout is able to provide some of the more advanced features like labeling and sentiment. There are some solutions that are specifically geared for Social Care and are tied into the CRM system.

The reporting and scheduling is good enough for what we are doing currently. The interface is nicer on the eyes. I used Hootsuite before and that has a lot of the same mechanics but a not as visual interface as Sprout Social (one plus about Hootsuite is being able to set multiple monitoring tabs on one screen, something that is a couple more clicks away on Sprout Social). To me Sprout Social is great if you are trying to cover the basics of social media, but if your company wants to take it even higher, there are other tools out there (that are more costly of course).

I will miss the nonprofit discount, so I haven't renewed my membership yet, but I definitely will. While very similar tools, Sprout Social is heads above Hootsuite in usability.