Sprout Social Reviews

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Score 8.1 out of 100

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Reviews (1-18 of 18)

page V | TrustRadius Reviewer
October 03, 2019

Sprout Social: Trending in the wrong direction.

Score 1 out of 10
Vetted Review
Verified User
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It's great if one person needs to use it on less than 5 - 10 pages or accounts. It's not great if you have a team and operate across a lot of verticals. Our company requires access to MANY different software services to provide complete marketing analyses to our clients. This isn't realistic for functionality vs. effectiveness for our clients.
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Olivia Ann Hurst | TrustRadius Reviewer
March 18, 2015

Why YOU should check out Sprout Social!

Score 9 out of 10
Vetted Review
Verified User
Review Source


Sprout Social is extremely easy to use and would only require minimal training for a new user. They have many features and functionalities that I absolutely love. I can't speak highly enough of their mobile app! As I've mentioned, this app has been a life saver when I've been traveling and have been unable to access a desktop.
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Alanna Howard | TrustRadius Reviewer
October 25, 2013

Use Sprout when you need to report, measure and schedule engagement all in one place

Score 9 out of 10
Vetted Review
Verified User
Review Source


It is a clean, and appealing interface, with lots of commands, but in an efficient layout. Not sure if it has a mobile presence, but unless it's on an iPad, the type of work Sprout can do is more meant for a laptop/desktop setting.
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Bryden McGrath | TrustRadius Reviewer
October 24, 2013

Solid for Agency Use

Score 7 out of 10
Vetted Review
Verified User
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Very slick. It's easy to get where you're going -- even discovering features when first using it was a breeze. The tabs across the top of the interface also make it simple to get from one place to another quickly. Extra points for solid mobile apps and its iPad app.
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Lizzie Maldonado | TrustRadius Reviewer
August 13, 2013

SproutSocial — Stick to Reporting for a Satisfying Experience

Score 8 out of 10
Vetted Review
Verified User
Review Source


Everything, and I mean everything, about this tool is bulky and slow-loading. Whereas tools like Buffer, ViralHeat and others are lightweight and extremely easy to use, SproutSocial's load-time, margin for 404 errors, and overall UX is lagging behind. One example: Within the "Discovery" tab, following each user recommended to you takes a matter of seconds just to load, after you find the tiny "+1" button to follow that user. It's not an incredibly visually appealing platform either. But the reports are beautiful, easy to produce and highly effective.
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Anonymous | TrustRadius Reviewer
February 22, 2013

Data analysis inadequate for an agency.

Score 4 out of 10
Vetted Review
Verified User
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It wasn't that the UI was particularly poor. It was more a matter of not being able to do what I wanted. For example, I really wanted to be able to set up dashboards with different KPIs for different accounts. This was not possible.
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Anonymous | TrustRadius Reviewer
December 05, 2012

Good, simple publishing tool.

Score 7 out of 10
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The publishing is intuitive and gets the job done, but the listening is lacking in basic functionality and reporting is lacking in sophistication.
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Anonymous | TrustRadius Reviewer
November 12, 2012

No real presentation layer.

Score 8 out of 10
Vetted Review
Verified User
Review Source


The software is very intuitive. I’m able to drill down into specific things or get an overview. Nothing difficult to figure out. I only had to call support once, and once they showed me, I understood immediately.
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Feature Scorecard Summary

Boolean keyword searches (23)
Filtering out noise/spam (27)
Sentiment analysis (8)
Broad channel coverage (13)
Content planning and scheduling (33)
Audience targeting (30)
Content optimization (28)
Workflow management (30)
Automated routing and prioritization (12)
Customer interaction histories (33)
Bulk actions (28)
Lead generation (22)
Content marketing (22)
Paid media management (3)
Campaigns and promotions (4)
Twitter (33)
Facebook (35)
LinkedIn (29)
Google+ (14)
Instagram (26)
Pinterest (4)
YouTube (1)
Campaign success analytics (33)
Real-time tracking (34)
Competitor analysis (26)
Role-based user permissions & privileges (32)
Mobile access (30)

About Sprout Social

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for leading brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, Zendesk and many more. Sprout’s platform is designed with ease of use in mind, simplifying social publishing, engagement, reviews, analytics and listening for our customers. By providing customer success and technical support, Sprout is committed to delivering consistent value to all users. The vendor states that any organization, regardless of size or industry, can count on dedicated onboarding and quick implementation to realize value faster and minimize business disruption. Sprout invites potential customer to experience what they describe as award-winning service and industry-leading time to value with a free 30-day trial at sproutsocial.com.

Sprout Social Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management
Engagement Features
Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Has featureContent marketing
Does not have featurePaid media management
Does not have featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest
Does not have featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access

Sprout Social Screenshots

Sprout Social Integrations

Sprout Social Competitors

Hootsuite, Falcon.io, Sprinklr Modern Engagement (formerly Social + Messaging Suite), Khoros Marketing (Formerly Spredfast + Lithium)


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Sprout Social Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Sprout Social Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English, French, Italian, Portuguese, Spanish