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SymphonyAI Summit

SymphonyAI Summit

Overview

What is SymphonyAI Summit?

Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Organize and prioritize service tickets (10)
    8.0
    80%
  • Subscription-based notifications (10)
    7.3
    73%
  • ITSM collaboration and documentation (10)
    7.2
    72%
  • ITSM reports and dashboards (10)
    6.3
    63%
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Pricing

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What is SymphonyAI Summit?

Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

7.2
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

7.6
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

7.9
Avg 8.4
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Product Details

What is SymphonyAI Summit?

SymphonyAI Summit, AI driven IT and Enterprise Management Suite, is designed to take IT and business to greater levels of speed, responsiveness, and productivity. Summit's IT Management Suite is modular, cloud based, and powered by AI unifying key processes across Service Management, Asset Management and Operations Management in a single solution. SymphonyAI Summit is designed to bring the benefits of automation, agility and productivity gains to enterprises. The vendor states Summit can deliver up to 45% Better Total Cost of Ownership and up to 20% Annual Saving on IT Help Desk.

SymphonyAI Summit can transform the way routine tasks are performed. Users converse with CINDE using natural language via chat or voice interfaces and receive personalized and intelligent responses. Summit can automatically resolve user issues, and route the rest intelligently to the right human agent. Summit can increase productivity for end users and operations staff through end to end automation and aims to resolve up to 50% of end user tickets instantly.

SymphonyAI Summit Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

SymphonyAI Summit Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.

Freshdesk, ServiceNow Customer Service Management, and BMC Helix ITSM (Remedy) are common alternatives for SymphonyAI Summit.

Reviewers rate Organize and prioritize service tickets and Asset management dashboard and Change requests repository highest, with a score of 8.

The most common users of SymphonyAI Summit are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(28)

Attribute Ratings

Reviews

(1-10 of 10)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
It helps us to streamline our ITSM and ITAM processes, Help to prepare dashboards, SLA managements and achieve the ROI with tool cost. we are able to meet our committed SLA towards clients. Asset management is more streamline and allocation process is more effective. Users are getting more help with effective KB management in summit.
  • ITSM
  • ITAM
  • BI reporting
  • Support services after implementation
  • Customized workflow
Incident and service management, Endpoint management with software self service. Automation using Cindy chatbot and support functions.
CMDB and IMAC process is mature enough.

Problem management is need some sign improvement in term of auto problem record creation. Integration with Zoom and teams are also required for Major incident management process with tool.
November 03, 2022

Review symphony summit.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it on a large scale for all the requests that are carried out. Tracking and helping in change requests logged and efforts spent on them. It is efficient and helps in an organized way of work in the environment.
  • Change tracking.
  • Incidents logging in defined SLA.
  • Estimating efforts of each teams.
  • If possibility of integrating with other Cloud apps can help in automating stuff.
  • Can be more user friendly interface.
  • Can have a lite version for ease of use for quick access.
It is suitable in a high change logging environments.
October 27, 2022

Summit Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using this ITSM for service requests, incidents, and Problem management.
  • Service request management.
  • Incident management.
  • Reports
  • UI
Symphony summit is helping us to manage incidents and SR pretty well. Reporting is also great to see analytics of incidents.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This system is being used for Network incident tickets and Network Change Request management. Also, this is being used for mapping customers impacted in a particular network-level incident so that notification to the customer can be sent. This tool is useful for flow and SLA management for network incidents and for a change required in the network.
  • Network Incident to network inventory mapping and workflow management.
  • Priority, Severity wise SLA management.
  • Integration with other systems like CRM, EMS.
  • Report customization at user level.
  • Scalability in automation by integration with other systems.
  • Flexibility for end user to write custom rules.
It is well suited for Incident TT and network change management. It also has asset management functionality.
October 20, 2022

Symphony Summit review

Deepak GB | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use the tool for managing IT assets, track IT service requests and manage and monitor incidents. This product helps in ensuring SLA is adhered to.
  • very supportive team who handles any product issues reported
  • easy to use configuration screen to help manage the workflow helps administrator
  • Responsive saas platform.
  • Help manuals to be done professionally and search should be accurate
  • UI/UX could be improved too
We use the IT asset management module to great extent, would like to explore the RFID based tracking of assets integrated with Summit ITAM.
Would like service requests workflows to be made flexible enough to support any kind of requests and easily route based on criteria's defined. This help in easy approval and reduce the time take for fulfilling the request and adhere to SLA
Score 1 out of 10
Vetted Review
Verified User
Incentivized
We use Symphony SummitAI as our ITSM solution and for Asset Management.
  • User Interface.
  • Customized workflows.
  • Rule book automation.
  • Some standard functionalities don't work.
  • We struggle to get optimum support from their support team.
  • Issues are not resolved within the SLAs.
  • Even escalating to higher authorities do not help.
Overall, the software is fine, but some of its standard functionalities do not work. Even after multiple levels of escalations, things are not resolved. Their support team is not able to provide the right level of support. The software has a lot of issues that have not been resolved even after one month since go-live. Go-live was delayed by more than three weeks.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This is pretty much 1 of the good tool in the terms of Application UI and customization. We can do anything in the tool with the reference to customization and easy or access.
  • UI is very good and easy to access.
  • Configurations and help document is very easy to access and understand
  • Reports are easy to access and create
  • Some of the issues are there in a tool which need to be addressed like some product improvements
  • Need some attention on support part
In generally all ITSM tools are a little bit understandable and accessible but Symphony SummitAI is very vast and good in comparison to others
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have 1800+ users, and I am using this tool for IT Assets management as well as for service desk ticketing.
  • Ageing of Inventory not visiting the office network.
  • Software details of IT Assets to check compliance.
  • Any hardware change from original system e.g. RAM change etc.
  • In case of inhouse hardware whether correct size of server is considered or not.
  • Any call logging is not reverted as per SLA.
Best suited for IT Assets Tracking but need to have a better user interface for early adoption.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Symphony SummitAI has also helped in digitalizing service management of other departments. The easy-to-use interface and standardized functionality have made it very easy to implement the ITIL processes.
  • Easy to use GUI
  • Standardized functioanlity
  • Robust after implementation support
  • The dashboards should be easier to create
  • The table structure should be open to users
  • Creating views by admin instead of application support
Symphony SummitAI is well suited if you want to quickly digitalize the service management processes of your organization. The support team is quite responsive at quickly resolving any issues. The reporting and dashboard need to be improved. The table structure needs to be more transparent so end users can create customized dashboards without the need for the system admin.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Integration across multiple systems with different slices of ITAM capabilities. In my opinion, there's a lack of organizational acceptance of the need for a system of record for IT assets. The assumption is that ticketing and helpdesk tools can deliver ITAM. Keeping ITAMs up to date and accurate.
  • Asset Management
  • Incident Management
  • Software Licensing Meter
  • Software Asset Management
  • email to ticket parching
  • not able to get service tickets
From my experience, poor product support Not able to understand the customer requirement especially by presales Malfunction of product most often
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