TrustRadius Insights
Talkable is a powerful referral software that addresses several key business problems, helping companies increase their customer base and …
Overview
What is Talkable?
Talkable’s marketing technology empowers e-commerce brands to acquire & retain high-value customers through referral & loyalty marketing programs. As a single-source solution for referral marketing and loyalty marketing needs, brands are able to create user experiences designed to increase brand…
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What is Talkable?
Talkable’s marketing technology empowers e-commerce brands to acquire & retain high-value customers through referral & loyalty marketing programs. As a single-source solution for referral marketing and loyalty marketing needs, brands are able to create user experiences designed to increase brand…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://en.talkable.com/pricing/#20-40
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Product Demos
[500 STARTUPS DEMO DAY 2015] POST-SEED, Talkable
YouTube
Product Details
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- Integrations
- Tech Details
What is Talkable?
Talkable Video
How does referral marketing work - Explainer by Talkable
Talkable Integrations
Talkable Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Talkable is a powerful referral software that addresses several key business problems, helping companies increase their customer base and drive sales. Users praise Talkable for its ability to create and analyze referral programs, allowing businesses to focus on their core operations. By incentivizing friends to make recommendations, Talkable spreads the word about products and leverages the trust people have in their friends' recommendations, resulting in increased brand awareness and advocacy.
The platform offers a customizable solution for referral programs, providing positive impact and strong conversion metrics. With Talkable, businesses can easily manage and reward referrals, serving as a one-stop shop for coupon distribution, communications, and user-sharing capabilities. This not only helps with converting new customers by offering discounts to referrals but also fosters brand loyalty by earning product credit for referrers. Furthermore, Talkable allows real-time checking of referral balances and solves the issue of not having a referral program for current users, leveraging loyal customers as brand advocates.
Users appreciate the comprehensive platform and exceptional client support provided by Talkable. They value the ability to delegate implementation and analysis to the Talkable team, making it an easy-to-work-with solution. The platform also offers regular reporting, ensuring businesses are informed about their referral program's performance. Additionally, Talkable's fraud protection feature ties customer referrals to new sales while providing rewards for customers.
Overall, Talkable has proven to be a reliable and cost-effective addition to marketing strategies. It helps companies build long-term relationships with current customers while attracting new customers through trusted peer recommendations. Users describe working with Talkable as a fantastic experience, praising the dedicated team's efforts in driving substantial revenue and contributing to business growth.
Professionalism and Flexibility: Users appreciate the professionalism, flexibility, and high level of customer support provided by the Talkable team. They have consistently praised the Talkable team for their responsiveness, proactiveness, and attention to detail during quarterly reviews. Some users have also commended the implementation and ongoing support team at Talkable as highly responsive and proactive in tailoring programs to their specific business needs.
Intuitive Interface: The intuitive interface of the Talkable platform makes it easy for users to navigate and perform tasks. Many reviewers have highlighted that they found the dashboard easy to navigate and understand, with all necessary data readily accessible. Additionally, users have praised the user-friendly nature of Talkable's interface, specifically mentioning features like the WYSIWYG tool that made campaign customization effortless even for non-developers.
Customization Options: Users value the ability to customize campaigns according to their specific goals, as well as the advanced features and tools available on the Talkable platform. They particularly appreciate Talkable's customization options for emails and onsite widgets, mentioning that non-developers can handle most updates themselves due to its user-friendly nature. Reviewers have also emphasized how these customization options contribute to successful referral campaigns by leveraging personalization opportunities.
Limited Customization Options and Awkward Interface: Some users have expressed frustration with the software's limited customization options, making it difficult to tailor it to their specific needs. Additionally, a few reviewers have found the interface to be awkward and challenging for new users to navigate.
Lack of Proactive Customer Support: Several customers have mentioned dissatisfaction with the customer support provided by the software provider. They feel that their current representative lacks proactive ideas and is not as involved in addressing their concerns or providing guidance.
Confusing User Experience and Overwhelming Analytics: A common complaint among users is the confusing user experience and interface of the software. Many customers have found it challenging to find what they are looking for, requiring extensive trial and error. In addition, some users feel overwhelmed by the robust analytics offered by the software, finding them difficult to understand and utilize effectively.