Overview
What is Telzio?
Telzio enables organizations around the world to take their phone systems online. The company is based in Los Angeles, and the vendor states the Telzio platform powers billions of conversations around the world.
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $50 per month Usage Based
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Telzio?
Telzio also provides features, that include:
- Call Queues - Telzio provides unlimited capacity on phone lines to ensure calls get connected.
- Phone Menu - Create a professional greeting and phone menu options to route incoming calls. Provide a great caller experience, and filter the right calls to the right people.
- Call Flow - For inbound call routing services, a collection of features and rules that determine how incoming calls are distributed. Includes phone menus, time filters, queues, and building blocks that can be used to create a simple IVR system, or a robust automatic call distribution system.
- Business Caller ID - Customize the caller ID on phone numbers with the business or employee name for outbound calls. Display the brand in the caller ID, and improve the chances of customers picking up.
- SMS Messaging -Telzio provides SMS text messaging capabilities for business phone numbers, plus modern tools for teams to manage messages from any device. HIPAA compliant text messaging solutions that provide a private way for professionals to communicate with clients, as well as for managing shared company messages.
- Mobile, web and desktop apps - Used to integrate mobile phones into business lines, augment desk phones, conduct conference calls, and monitor call quality through a web-based interface.
Telzio Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Telzio Videos
Telzio Integrations
Telzio Competitors
Telzio Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
Telzio has proven to be a valuable solution for businesses seeking an easy and customizable communication system. Users have praised Telzio for its reliability, allowing them to maintain seamless communication with both customers and staff. With Telzio's features, users have been able to quickly respond to clients and easily reach out to customers, consolidating all necessary functions into one convenient platform.
One notable use case of Telzio is how it assisted a residential apartment complex during a crisis situation. By utilizing Telzio's emergency toll-free numbers and call forwarding capabilities, the complex was able to establish efficient communication channels with residents and staff members. This ensured that important information could be relayed promptly and effectively, helping to manage the crisis more efficiently.
Another key benefit of Telzio is its ability to streamline business operations. Companies have used Telzio for various purposes such as customer support, purchasing, call tracking, and more. The simplicity of implementing and using Telzio has allowed them to save time and resources while improving connectivity with clients in different countries through local numbers.
Not only does Telzio offer cost savings through its pay-by-usage model, but it also provides excellent technical support that users have greatly appreciated. This combination of reliable service, ease of use, and responsive assistance has made Telzio an attractive alternative to other communication platforms.
Overall, Telzio has emerged as a versatile tool solving numerous business problems by empowering organizations with efficient communication systems that adapt to their specific needs. From crisis management to daily operations, Telzio has proven its worth in various industries.
User-Friendly and Easy to Set Up: Many users have praised Telzio for its user-friendly interface and ease of setup. Several reviewers mentioned that even those with limited experience in VoIP technology were able to sign up and get their phone system running quickly. The platform's intuitive design and seamless onboarding process contribute to a positive user experience.
Comprehensive Features and Customization Options: Telzio offers a wide range of products that can be used with their service, allowing businesses to tailor their phone system according to their specific needs. Users appreciate the comprehensive hotline structure provided by Telzio, which is described as extremely user-friendly. Additionally, the inclusion of every service with various plans and the ability to own vanity numbers enhance customization options and give businesses more control over their phone system.
Responsive Customer Support: The support team at Telzio has received high praise from users for being friendly, helpful, and responsive. Users value the accessibility of designated representatives who provide prompt assistance whenever needed. This level of support contributes to a positive overall experience with the platform.
Difficult User Interface: Several users have expressed frustration with the user interface of Telzio, stating that it is not easy to use and navigate. This has made it challenging for them to understand certain features and perform tasks efficiently.
Lack of Important Features: Some reviewers have mentioned that Telzio lacks certain important features. For example, better text message support and the ability to use a physical fax machine alongside the cloud fax option were specifically mentioned as missing functionalities. This has left some users disappointed and feeling limited in their communication options.
Technical Issues: A number of users reported experiencing technical issues while using Telzio. These problems include a lag in call connections and occasional connection problems with the mobile app. These issues have caused inconvenience for these users and negatively impacted their overall experience with the software.