VoIP Providers

VoIP Providers Overview

VoIP stands for Voice over Internet Protocol. It is technology for delivering voice and other forms of communication over an Internet Protocol or IP. VoIP providers offer communications services that the business world relies on for collaboration. Typically, phone, video conferencing, and live chat are conducted on the VoIP platform, without assistance from the public switched telephone network (PSTN). There are also hybrid solutions that combine VoIP with PSTN.

VoIP presents the underlying technology for Unified Communications as a Service (UCaaS), which combines voice/VoIP, audio/video conferencing, and instant messaging/chat into one platform.

Top Rated VoIP Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Category Videos

What is VoIP? How Does It Work?
02:10
This video covers what VoIP is, how it works, some of the use cases for VoIP, and its useful features.

VoIP Providers TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

VoIP Products

(1-25 of 167) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

NICE CXone
Customer Verified
Top Rated

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR)…

Key Features

  • Warm transfer (480)
    87%
    8.7
  • Inbound call routing (465)
    86%
    8.6
  • Agent dashboard (507)
    85%
    8.5
Talkdesk
Customer Verified
Top Rated

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Key Features

  • Recording (357)
    94%
    9.4
  • Warm transfer (345)
    91%
    9.1
  • Agent dashboard (365)
    85%
    8.5
8x8 X Series

8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features…

Key Features

  • Message alerts (221)
    87%
    8.7
  • Directory of employee names (190)
    82%
    8.2
  • Answering rules (229)
    82%
    8.2
Genesys Cloud CX

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Key Features

  • Agent dashboard (240)
    90%
    9.0
  • Warm transfer (234)
    90%
    9.0
  • Call tracking (232)
    85%
    8.5
Skype for Business, now part of Microsoft Teams

Skype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.

Key Features

  • Desktop sharing (194)
    81%
    8.1
  • High quality audio (193)
    79%
    7.9
  • High quality video (188)
    77%
    7.7
Cisco Jabber
Customer Verified
Top Rated
TRUE

Cisco Jabber is a communication platform that is available as a browser-based and mobile app solution. It allows users to collaborate across channels such as instant messaging, voice, VoIP, and video telephony. Features include voice and video calling, call recording, and broadcast…

Key Features

  • Chat (152)
    87%
    8.7
  • Notifications (152)
    84%
    8.4
  • Discussions (130)
    77%
    7.7
Dialpad Talk

Dialpad Talk is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365,…

Skype
Customer Verified
Top Rated

Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.…

Key Features

  • High quality audio (129)
    83%
    8.3
  • High quality video (127)
    80%
    8.0
  • Low bandwidth requirements (124)
    67%
    6.7
GoTo Connect

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

Key Features

  • Answering rules (107)
    82%
    8.2
  • Directory of employee names (102)
    82%
    8.2
  • Message alerts (110)
    81%
    8.1
Webex Calling
Customer Verified
Top Rated
TRUE

Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-…

Key Features

  • Audio conferencing (110)
    92%
    9.2
  • Video conferencing (104)
    89%
    8.9
  • Video screen sharing (104)
    89%
    8.9
Fuze
Customer Verified
Top Rated
TRUE

Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

Key Features

  • Mobile app for iOS (93)
    82%
    8.2
  • Directory of employee names (106)
    81%
    8.1
  • Answering rules (98)
    74%
    7.4
NetFortris

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.…

Key Features

  • Directory of employee names (78)
    100%
    10.0
  • Call reports (78)
    90%
    9.0
  • Answering rules (89)
    70%
    7.0
Google Hangouts (Classic)

The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will…

Key Features

  • Mobile app for iOS (74)
    88%
    8.8
  • Video conferencing (80)
    85%
    8.5
  • Audio conferencing (80)
    85%
    8.5
RingCentral MVP

RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per…

Key Features

  • Message alerts (63)
    67%
    6.7
  • Call recording (57)
    62%
    6.2
  • Answering rules (58)
    57%
    5.7
Google Voice

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.…

Key Features

  • Message alerts (61)
    89%
    8.9
  • Call recording (50)
    86%
    8.6
  • Call screening (59)
    83%
    8.3
Ooma Office

For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small…

Key Features

  • Message alerts (54)
    99%
    9.9
  • Answering rules (55)
    95%
    9.5
  • Mobile app for iOS (50)
    90%
    9.0
MiCloud Connect

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.…

Key Features

  • Answering rules (24)
    90%
    9.0
  • Call park (26)
    87%
    8.7
  • Directory of employee names (27)
    83%
    8.3
Broadvoice
Customer Verified
Top Rated

Broadvoice aims to simplify communications for small and medium businesses (SMBs) by combining cloud PBX, UC and collaboration features with virtual call center in one Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features.

Grasshopper

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and…

Key Features

  • Call screening (36)
    100%
    10.0
  • Message alerts (43)
    93%
    9.3
  • Answering rules (47)
    93%
    9.3
Cisco Unified Communications Manager (Call Manager)

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Key Features

  • Answering rules (39)
    87%
    8.7
  • User templates (36)
    85%
    8.5
  • Audio conferencing (37)
    80%
    8.0
CloudTalk
Customer Verified
Top Rated

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can…

Key Features

  • Call forwarding (33)
    88%
    8.8
  • Agent dashboard (37)
    85%
    8.5
  • Outbound response (34)
    82%
    8.2
Aircall

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing…

Key Features

  • Call recording (22)
    89%
    8.9
  • Answering rules (23)
    81%
    8.1
  • Call reports (19)
    77%
    7.7
Vonage Business Communications

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone…

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) is a telephony and VoIP business phone with unified communications features from Cisco, similar to their enterprise Business Edition 7000 offering though targeted at SMBs with less extensive needs than their larger enterprise counterparts.

Key Features

  • Audio conferencing (17)
    90%
    9.0
  • Answering rules (16)
    82%
    8.2
  • Call screening (17)
    65%
    6.5
Rakuten Viber

Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group…

Key Features

  • Mobile app for iOS (17)
    100%
    10.0
  • Mobile app for Android (17)
    100%
    10.0
  • Message alerts (14)
    95%
    9.5

Learn More About VoIP Providers

What is VoIP Technology?

VoIP stands for Voice over Internet Protocol. It is technology for delivering voice and other forms of communication over an Internet Protocol or IP. VoIP providers offer communications services that the business world relies on for collaboration. Typically, phone, video conferencing, and live chat are conducted on the VoIP platform, without assistance from the public switched telephone network (PSTN). There are also hybrid solutions that combine VoIP with PSTN.

VoIP presents the underlying technology for Unified Communications as a Service (UCaaS), which combines voice/VoIP, audio/video conferencing, and instant messaging/chat into one platform.

Benefits of IP Telephony

Compared to regular telephone networks, IP telephony aims to be:

  • Cheaper
  • Simpler
  • More scalable
  • Higher-availability
  • Equally or more reliable

VoIP Providers vs. Unified Communications as a Service

Some VoIP providers are geared for SMBs who want a business phone with advanced telephony-type features and maybe some conferencing capability or minutes.

More sophisticated providers offer a highly scalable, end-to-end unified communications platform designed for larger enterprises. These UCaaS vendors tend to offer more reach and flexibility compared to point tools for collaboration, live chat, and web conferencing. They also aim to encompass all communication within the enterprise and across its boundaries, including integrated contact center functionality.

The top vendors offer both a unified communications platform as well as a low-cost VoIP solution.

VoIP Provider's Features & Capabilities

VoIP Providers generally support the following functions:

Cloud PBX:

  • Hosted PBX
  • Multi-level Interactive Voice Response (IVR)
  • User templates
  • Call reports
  • Directory of employee names

Call Management:

  • Answering rules
  • Call recording
  • Call park
  • Call screening
  • Message alerts

VoIP System Collaboration:

  • Video conferencing
  • Audio conferencing

Mobile Apps:

  • Mobile app for iOS
  • Mobile app for Android

Advanced Features:

  • Integration with contact & customer information systems (e.g., CRM, Outlook, etc)
  • Internet faxing
  • Ring group (splitting calls or rotating them within a group of employees)

VoIP Providers Comparison

To more easily compare VoIP products, consider evaluating different options based on these 3 key factors:

1. Standalone voice software vs. UCaaS suite: Are you looking for a simple voice-only solution, or a VoIP product that is embedded within a larger unified-communications-as-a-software (UCaaS) suite? Think about which type of solution will best serve your business needs. If you already use other online communication applications (e.g. video chat, messenger, team collaboration features), then being able to centralize these capabilities within one platform might be worth the extra cost. On the other hand, if you’re mainly looking for voice solution to use while traveling or in place of your own personal phone number, a lighter weight VoIP solution might be the best fit.

2. Pricing model: Does it make the most sense for you to pay for VoIP services per user per month, or on an as needed basis? Many large VoIP vendors offer packages that charge on a per user/month basis. However, other products include free calling to any other individual using the same application, and charge by the minute for other types of calls. If making a large number of calls is part of the job description at your company, as it is for sales reps or call center agents, then you may want to consider a per user/month package.

3. Mobile compatibility: Today’s workforce is becoming increasingly mobile, and making sure your employees can access VoIP services while traveling or working remotely is more important than ever. Many VoIP vendors already offer both iOS and Android mobile applications, but make sure to check that the products your considering have mobile applications that support all your devices. Look for mobile application feature ratings on product scorecards.

Start a VoIP provider comparison

Additional Factors to Consider

Security: Authorization, Authentication, Transport Layer Security (TLS), Media encryption (SRTP)

IP networks can be vulnerable, so various methods of providing communication privacy and security should be considered. Vendors may vary in how they attempt to secure communications.

Business Phones & other Hardware Components

Vendors must offer hardware to support their platforms' capabilities, such as phones, headsets, servers, and other infrastructural devices. Subtle differences between these devices may contribute to very similar and relatively equal software platforms being perceived very differently in terms of quality or fit. Therefore, these subtleties should not be discounted.

Call & Communications Analytics

A great deal of data is transmitted through these systems. Owing to this, VoIP solutions provide analytics to evaluate agent, channel, and call performance. These analytics can be used to seek out inefficiencies or anomalies, endpoint status, and more. Integration with VoIP analytics platforms might help monitor system performance.

Field, Telework & Telecommute

One potential benefit of VoIP and virtual offices is the ability to interact with personnel (or support personnel as they interact with customers) as though they were in the office. This includes dashboard interfaces, a reliable connection, quality streaming, and security protocols and methods (e.g. Virtual Private Network / VPN). Products may vary in their ability to function outside the boundaries of the enterprise.

Pricing Information

VoIP providers often charge on a per month, per user basis. Prices generally start at around $20 per month, per user, and will increase from there with more advanced features.

Another factor to consider in the cost structure is the hardware. Many providers offer hardware rental as part of their service, at additional cost.

More Resources

VoIP Technology Best Of Awards

The following VoIP Technology offer award-winning customer relationships, feature sets, and value for price. Learn more about our Best Of Awards methodology here.

Best VoIP Technology Products

Related Categories

Frequently Asked Questions

What’s the difference between VoIP and unified communications software?

VoIP, or voice-over-internet-protocol, software enables users to place voice calls using an internet connection rather than relying on a traditional landline phone or cellular data. In comparison, unified-communications-as-a-service (UCaaS) software is a larger suite of integrated online communication technologies including VoIP, video and audio chat, business messaging, and team collaboration features. Check out our article about the differences between VoIP and UCaaS to learn more.

What’s the difference between a fixed and non-fixed VoIP?

A ‘fixed’ VoIP phone number is tied to a physical location (e.g. personal or company address), these types of VoIP lines are typically more secure than non-fixed VoIP services. Non-fixed VoIP lines are not attached to a specific location and can be purchased and accessed internationally. Note, VoIP providers are more likely to provide access to local emergency services for fixed-VoIP numbers. Read more about the difference between fixed and non-fixed VoIP services.

What are the most important things to consider when buying a VoIP solution?

A recent TrustRadius survey of 200+ VoIP users found that these are the 5 main buying criteria to keep in mind when looking for a new VoIP service:

  1. Price
  2. Ease of use
  3. Reliability of the service
  4. Call quality
  5. Access to 24/7 support



To learn more about VoIP software in general and read product reviews, visit our VoIP category page.

What do businesses use VoIP software for?

VoIP software can be used for a range of business communication needs. Common use cases for VoIP services include:

  • Having a personal VoIP phone number
  • Internal business communication
  • Sales communication
  • Client/customer communication
  • Customer service/support
  • Contact center activities



Learn more about VoIP software and read product reviews on our VoIP category page.