Best VoIP Providers
- Top Rated VoIP Providers include: Google Voice, NICE inContact CXone, UberConference, Viber, Cisco Unified Communications Manager (Call Manager), Genesys PureConnect, Jabber, and RingCentral.
- Other VoIP Providers on the TrustMap include: Skype for Business, MiCloud Connect (formerly ShoreTel), 8x8 Virtual Office, Fuze, NetFortris (formerly Fonality), Avaya Aura Platform, and IBM Sametime.
- A complete list of VoIP Providers is available here.
TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap, and those above the median line are considered Top Rated.
VoIP Providers Overview
What is VoIP Technology?
VoIP stands for Voice over Internet Protocol. It is technology for delivering voice and other forms of communication over an Internet Protocol or IP. VoIP providers offer communications services that the business world relies on for collaboration. Typically, phone, video conferencing, and live chat are conducted on the VoIP platform, without assistance from the public switched telephone network (PSTN). There are also hybrid solutions that combine VoIP with PSTN.
VoIP presents the underlying technology for Unified Communications Platforms.
Benefits of IP Telephony
Compared to regular telephone networks, IP telephony aims to be:
Equally or more reliable
VoIP Providers vs. Unified Communications as a Service
Some VoIP providers are geared for SMBs who want a business phone with advanced telephony-type features and maybe some conferencing capability or minutes.
More sophisticated providers offer a highly scalable, end-to-end unified communications platform designed for larger enterprises. These UCaaS vendors tend to offer more reach and flexibility compared to point tools for collaboration, live chat, and web conferencing. They also aim to encompass all communication within the enterprise and across its boundaries, including integrated contact center functionality.
The top vendors offer both a unified communications platform as well as a low-cost VoIP solution.
VoIP Provider's Features & Capabilities
VoIP Providers generally support the following functions:
Multi-level Interactive Voice Response (IVR)
Directory of employee names
VoIP System Collaboration:
Mobile app for iOS
Mobile app for Android
Integration with contact & customer information systems (e.g. CRM, Outlook, etc)
Ring group (splitting calls or rotating them within a group of employees)
Additional Factors to Consider
Security: Authorization, Authentication, Transport Layer Security (TLS), Media encryption (SRTP)
IP networks can be vulnerable. So, various methods of providing communication privacy and security should be considered. Vendors may vary in how they attempt to secure communications.
Business Phones & other Hardware Components
Vendors must offer hardware to support their platforms' capabilities, such as phones, headsets, servers, and other infrastructural devices. Subtle differences between these devices may contribute to very similar and relatively equal software platforms being perceived very differently in terms of quality or fit. Therefore, these subtleties should not be discounted.
Call & Communications Analytics
A great deal of data is transmitted through these systems. So, some software provides analytics to evaluate agent, channel, and call performance. These analytics can be used to seek out inefficiencies or anomalies, endpoint status, and more. Integration with VoIP analytics platforms might help monitor system performance.
Field, Telework & Telecommute
One potential benefit of VoIP and virtual offices is the ability to interact with personnel (or support personnel as they interact with customers) as though they were in the office. This includes dashboard interfaces, a reliable connection, quality streaming, and security protocols and methods (e.g. Virtual Private Network / VPN). Products may vary in their ability to function outside the boundaries of the enterprise.
VoIP providers often charge on a per month, per user basis. Prices generally start at around $20 per month, per user, and wll increase from there with more advanced features.
Another factor to consider in the cost structure is the hardware. Many providers offer hardware rental as part of their service, at additional cost.
NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
Skype for Business is part of Microsoft’s 365 suite offering and provides an IP PBX for online messaging and web conferencing. It includes features such as live streaming meetings, dialing into conference calls, and the ability to make, receive and transfer calls via a computer or mobile device.
Genesys PureConnect is an omnichannel contact center platform that offers cloud-based, on-premise, or managed service deployment options. It features an SIP-based architecture, including VoIP capabilities, which allows companies to connect legacy voice systems and use existing phone systems.
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
Cisco Jabber is a communication platform that is available as a browser-based and mobile app solution. It allows users to collaborate across channels such as instant messaging, voice, VoIP, and video telephony. Features include voice and video calling, call recording, and broadcast messaging.
Fuze Voice is a cloud-based unified communications platform that includes IP-PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
RingCentral is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.
Skype (the personal edition) is a free web or video conferencing and VoIP software. The free version includes free audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.
Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. This platform is part of Google’s G Suite offering and integrates with applications such as Gmail and Google+. Pricing for G Suite plans range from $5-$25 per user per month.
UberConference is a conference call platform with document management capability that integrates with third-party applications such as Google Drive, LinkedIn, Evernote, and Dropbox. It includes features such as screen sharing, call controls, call recording, and a mobile application.
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.
NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
IBM Sametime (formerly IBM Lotus Sametime) is an enterprise-level unified communications and VoIP platform. It includes features such as instant messaging, web conferencing, voice and video integration, telephony capabilities, and presence information. Prices start at $63.50 per user per year.
Viber is a free instant messaging and VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.
Jive Hosted VoIP is a cloud-based business phone system. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration. Pricing starts at $19.25 per month and increases based on the amount of users and number of devices.
CallSource offers a suite of call tracking, reporting, and analytics products aimed at optimizing sales and marketing calls. Features include call recording and tracking, call analytics, and performance evaluation.
Digium Asterisk is an open-source VoIP software that integrates with other Digium products. It allows users to build communication applications that deliver voice, video, and text messages/recordings over an IP. Features include conference bridges, automatic call distribution, and voicemail.
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
Nextiva is a is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
FreeConferenceCall.com is a free audio conferencing solution with features such as audio and video conferencing, screen-sharing, call recording, transcribed keywords, one-click web controls, transcribed keywords, instant messaging, and integrations with Microsoft Outlook and Google Calendar.
Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.