ThunderTix Reviews

3 Ratings
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Score 9.5 out of 100

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March 14, 2021
Katie Hollis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Main Street Crossing is an intimate music venue. We use Thundertix to manage all of our ticket sales. We average 5 shows a week and sell about 120-150 tickets. We use Thundertix for all of our ticket sales and management.
  • Thundertix is a WONDERFUL price that allows us to sell more tickets and increase our profits. The pricing of Thundertix is lower cost than anything else in the market.
  • Thundertix is always innovating and adding to features relevant to the current market.
  • Thundertix has great customer service, especially if you are willing to pay the premium price for over the phone customer support.
  • We pay a premium for the over the phone customer service. Thundertix is at such a good price point it’s worth it to pay the extra for this service. Their online customer service s great, but it can be difficult to get your point across sometimes without talking to someone on the phone.
  • Thundertix does not currently have any text message features in place. I hope to see that in the future.
  • Thundertix has many features and it can be difficult to utilize all of the features because there are just so many and they aren’t all intuitive.
Thundertix is a wonderful program for tickets and events. The low cost makes it affordable and practical. Allowing the venue to retain profits.
Read Katie Hollis's full review
March 15, 2021
Matthew Davis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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I run a reputable live concert venue just outside of Houston, Texas. We present more than 300 ticketed concerts per year. We use ThunderTix for ticket sales for all of our concerts. Tickets are purchased online through ThunderTix. We use back-office features for reporting, seating, customer data management, etc.
  • Site is easy to use for both our customers and for us using in the back office
  • Platforms are aesthetically pleasing and easy to integrate
  • Thundertix rarely, or even never has any glitches. We have significant data relying upon Thundertix, and I am more than satisfied.
  • The management and/or ownership at Thundertix is fantastic to work with. They truly care. They have even added specific features that are available to all clients based on some of the needs that we have.
  • For the money, I honestly don't have a single critique. Some of the larger companies offer a few more features, but we believe that most of those bells and whistles are not worth a significant increase in price.
  • Our venue is a 160 seat venue. Thundertix is ideal for this. I do not know how Thundertix would translate to a 15,000 venue. It is not what we deal with. We are involved in some higher ticket events, but those are all General Admission so I do not have to deal with 15,000 reserved seats.
If a company is happy with its own website and happy with its own means of promotion, ThunderTix is absolutely perfect. That is where we are. I get a dozen calls per year from companies begging for our business. No interest. I turned down a huge cash bonus to switch a couple of years ago. It wasn't worth it.
Read Matthew Davis's full review
March 08, 2016
Brian Buttrey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We have been with ThunderTix for over a decade and we wouldn't think of even considering going anywhere else. From the beginning ThunderTix always gave us the best return on investment. The system is so easy to use from both the managing side as well as from the consumer side. Their customer service is "top notch"! In the unlikely event you encounter issues with the system, they are extremely quick to respond to emails and calls. Our theatre would highly recommend their service to anyone.
  • Excellent customer service.
  • Listens and responds to customer suggestions and implements changes based on user community suggestions.
  • One of the easiest systems to use. We tried several and this was the easiest we found by far.
We are a community theatre and ThunderTix works great for us. We would believe any type of organization that plans and runs events would find it as beneficial as we do.
They are quick to respond to both calls and email. They also have a robust online set of documentation and tools that offer the possibility of finding your own answer. But, even if you don't use it, ThunderTix never asks the "did you check our online resources" questions. They never complain about emails or calls. They are there to help and do a fantastic job!
Read Brian Buttrey's full review

What is ThunderTix?

ThunderTix is an easy-to-use ticketing software designed especially for small to medium sized venues that need to maximize sales and retain 100% of all ticket and fee revenue -- all delivered the day sales are made.  The vendor says ThunderTix is designed to reduce unnecessary clicks, streamline tasks like order exchanges and refunds, and provide access to a wide range of reports on a per-user basis.  

Offered as a monthly service starting as low as $39/month, ThunderTix adds no ticket fees yet allows users to add and retain their own.  The vendor says online, Facebook and box office sales, lots of coupon options, MailChimp/Constant Contact integration, and a free iOS barcode scanning app round out a robust system. Reserved seating is also available. Additionally the vendor says fantastic support has their customers raving. 


ThunderTix Features

Has featureOnline Ticketing
Has featureCustomer Database and CRM
Has featureReserved Seating
Has featureDonation Campaigns

ThunderTix Screenshots

ThunderTix Videos (7)

ThunderTix Integrations

Google Analytics, Mailchimp, Constant Contact, Twilio SendGrid Email API, part of Twilio SendGrid, Authorize.Net, Stripe, Braintree, BluePay, First Data - ICICI Merchant Services, PayConex, Facebook, Twitter, Eventful, PayHub, USA ePay, Moneris, Beanstream, PayPal Payments Pro, Elavon, CenPOS

ThunderTix Competitors

ThunderTix Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Small Events$39per month
Growing Business$99per month
Established Business$439per month
Enterprise Level 1$999per month

The monthly license price is based on the number of tickets allotted per month at each edition. The greater the plan, the greater number of tickets are available to sell per month of service. Editions are variable and can be upgraded and downgraded each month. For annual or seasonal events, accounts can be put into Maintenance Mode for $10/month after an event concludes until the time they are ready to sell again for the following year.

ThunderTix Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
70%
Mid-Size Companies (51-500 employees)
25%
Enterprises (> 500 employees)
5%

ThunderTix Support Options

 Free VersionPaid Version
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

ThunderTix Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Countries:United States, Canada, Scotland, Ireland, Great Britain, Australia, Saint Kitts
Supported Languages: English, French, Spanish