ThunderTix is ticketing, box office, and venue management software built for performing arts organizations, theaters, live music venues, and live performance teams. The platform supports both reserved seating and general admission events, helping organizations sell tickets online, by phone, or at the box office while managing patrons, donations, subscriptions, merchandise, concessions, gift cards, marketing, and reporting from one system.
ThunderTix is presented as especially well-suited for organizations that run seasonal programming. Teams can manage full-season subscriptions, mini-season packages, flex passes, voucher-based passes, and multi-venue subscriptions. Reserved seating subscribers can renew into the same seats for the next season through an automated renewal process, helping box office teams save time while preserving long-term patron relationships.
For reserved seating events, ThunderTix supports custom seating charts, seat selection, exchanges, seat holds, blocked seats, advance reservations, deposits, and group sales. For general admission events, teams can manage capacity, ticket types, pricing, promotions, and attendee check-in with the same centralized tools.
Beyond ticketing, ThunderTix includes a built-in patron CRM and fundraising tools to help organizations track donors, donations, memberships, purchase history, communication history, and patron records. Existing patrons, orders, and donations can be imported from a previous system during onboarding, giving teams access to their historical data from the start.
ThunderTix also helps venues manage day-to-day operations. Box office teams can sell merchandise and concessions from the same portal used for ticketing, accept on-site payments through connected payment terminals, scan tickets at the door, issue gift cards, track balances, and manage redemptions for future tickets or merchandise.
Marketing and sales tools include promo codes, coupons, automated group discounts, custom checkout questions, customer surveys, post-event surveys, email communication, and reporting. These tools help organizations promote events, understand patron behavior, and follow up after performances without relying on disconnected systems.
ThunderTix gives organizations more control over their revenue and buyer experience. Teams can decide whether to pass ticketing fees to buyers or absorb them, and proceeds are deposited nightly through the organization’s payment gateway rather than being held until after the event.
New users can start with a 14-day free trial, which may be extended while preparing for an upcoming season. With a suite of event tools, integrated CRM and fundraising features, season subscription support, front-of-house tools, and human support, ThunderTix aims to help live performance organizations sell more tickets, streamline operations, and build stronger patron relationships.
