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ThunderTix

ThunderTix

Overview

What is ThunderTix?

Event ticketing software for the performing arts and live performances with both reserved seating and general admission. Supports a variety of season subscriptions at the same venue (or across multiple venues) including the full season, mini-season, or flex passes with…

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Recent Reviews

TrustRadius Insights

ThunderTix has revolutionized the ticket sales process, providing organizations with a fair and cost-effective platform for selling …
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ThunderTix Rocks!

10 out of 10
March 25, 2022
We use ThunderTix for our public event ticket sales. It provides us the ability to do online pre-event sales at a reasonable price. It is …
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Reviewer Pros & Cons

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Pricing

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General Admission

$20

Cloud
per month ticket

Reserved Seating

$25

Cloud
per month ticket

Enterprise

$175

Cloud
per month ticket

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.thundertix.com/online…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month
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Product Details

What is ThunderTix?

Event ticketing software for the performing arts and live performances with both reserved seating and general admission. Supports a variety of season subscriptions at the same venue (or across multiple venues) including the full season, mini-season, or flex passes with voucher codes. Subscribers can be renewed for the next season in their same seats using an automated renewal process.

The software is also a fundraising platform used to receive donations and track donors, with an included CRM and complete patron database. Patrons, orders, and donations can be imported from previous systems so data is already transferred and loaded, when starting with ThunderTix.

Reserved seating includes seat exchanges, blocking, advanced reservations, initial deposits, and group sales. Merchandise and concessions can be sold from one integrated box office portal with connected payment terminals for rapid credit card processing on-site.

Coupons and promo codes can be used to incentivize event sales, or automated group discounts for parties of more than X (the user chooses the terms). Marketing efforts are tracked with custom surveys, including post-event surveys the morning after a performance to gauge customer satisfaction.

Gift cards are fully integrated with all redemption and balance tracking towards future tickets or merchandise. Customer loyalty is supported through rewards based on purchasing thresholds.

Users receive all proceeds nightly with direct deposit from a payment gateway -- not after the event takes place. ThunderTix can be tried with a 14-day free trial that can be extended indefinitely while preparing for an upcoming season.

ThunderTix Features

Virtual Event Features

  • Supported: Registration, RSVP, and ticketing
  • Supported: Email marketing
  • Supported: Audience engagement
  • Supported: Event analytics

Additional Features

  • Supported: Event Ticketing
  • Supported: Reserved seating and General admission
  • Supported: Season subscriptions
  • Supported: Donations and Fundraising
  • Supported: Integrated gift cards
  • Supported: Coupons, promo codes, and group discounts
  • Supported: Merchandise and concessions sales
  • Supported: Email reminders and post-event surveys
  • Supported: App for barcode scanning and sales
  • Supported: Customer Database and CRM
  • Supported: Integrated email marketing
  • Supported: Embeds onto a website with custom styles

ThunderTix Screenshots

Screenshot of an interactive dashboard comparing sales month-over-month. This offers insight on orders, tickets, coupons, comps, merchandise, gift cards, shipping, and fees.Screenshot of the Event Manager is used to access and manage events and recurring performances.Screenshot of Custom seating charts are built to mimic the layout of each individual venue and space.Screenshot of the integration with payment terminals, that includes payments with both chip and tap for increased security. Integration with both Square and Stripe payment gateways and terminals.Screenshot of a gift card, where the customers can schedule delivery with a custom message for the recipient for special occasions. Gift cards can also be used to track customer credits.Screenshot of barcode scanning in the ThunderTix App, included for both iOS and Android for rapid scanning of barcoded tickets at the doors of event. No additional hardware is required.Screenshot of fundraising campaigns to increase donations featuring suggested levels of giving with perks listed at each level. Recurring donations with customized questions are available.

ThunderTix Videos

How ThunderTix works
The reserved seating platform can be used on desktop computers and mobile-friendly for seat purchases on the go. This video covers how to price seats by section/tier, how to block seats, social distancing, and seat reservations.
Processing orders in the box office. A video tutorial on how to make the most of the administrative box office portal. Process orders, issue comps, give discounts, create reservations, and waive ticket fees.
A video tutorial that covers tasks from searching orders, viewing email delivery statistics, and updating order information as needed.
Options for using handheld scanners to scan ticket barcodes are covered in this video tutorial.
In the Managing Ticket Types tutorial, the options available for assigning prices to events are shown. Price can be dynamically increased as the event approaches, or by seat location within the venue. A ticket's limits can be set by capacity with options like VIP seating.

ThunderTix Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States, Canada, Scotland, Ireland, United Kingdom, Australia, New Zealand, Qatar, Mexico, EU
Supported LanguagesEnglish, French, Spanish

Frequently Asked Questions

ThunderTix starts at $20.

AudienceView Professional, AudienceView Unlimited, and Blackbaud Altru are common alternatives for ThunderTix.

The most common users of ThunderTix are from Small Businesses (1-50 employees).

ThunderTix Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)70%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)5%
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Comparisons

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Reviews and Ratings

(6)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ThunderTix has revolutionized the ticket sales process, providing organizations with a fair and cost-effective platform for selling tickets. Users have praised the software's price and customization options, which have been highly beneficial for organizations of all sizes. With ThunderTix, organizations can easily sell various types of tickets, including packages, subscriptions, and raffle tickets. The software's intuitive interface allows users to see the number of available seats for each performance, adding a level of organization and professionalism. This has not only increased ticket sales but also eliminated no-shows for events, resulting in a more marketable experience. By outsourcing event ticketing to ThunderTix, organizations have been able to free up their employees' time and focus on other aspects of their operations.

ThunderTix has played a significant role in merging classic film series with modern online ticketing. It has allowed organizations to effectively accommodate patrons' ticketing problems, appearing organized and on top of things. Moreover, ThunderTix has solved cost challenges for grassroots organizations, enabling them to continue their operations smoothly. The software's automation capabilities have streamlined reservations, customer database building, and effective advertising. ThunderTix offers a vibrant system for data collection, allowing attractions to grow and fill seating opportunities. Small business owners have particularly benefited from using ThunderTix as it has helped them regain control over ticketing options, reduce costs, and improve profitability.

Customers appreciate ThunderTix's professional and hassle-free ticketing process facilitated by its shopping cart and credit card transaction portal. The software's excellent customer service has received high ratings from users who value its timely and thorough support. Additionally, the absence of per-ticket service fees has made ThunderTix the preferred choice for online ticketing among customers. However, some users have expressed a desire for ThunderTix to expand its capabilities by adding CRM and email marketing modules.

ThunderTix is known as a reliable and efficient event ticketing platform that offers a comprehensive set of features for event organizers. Users appreciate the user-friendly interface and real-time reporting provided by ThunderTix, making it easy to manage events of all sizes. Its mobile scanning app simplifies the check-in process, ensuring smooth event management. ThunderTix has maintained 100% reliability with no downtime, providing customers with a seamless experience. Furthermore, ThunderTix integrates well with other services, donations, and products, enhancing its versatility for users.

The software's extensive reporting capabilities have been highly valued by users as it eliminates the need for manual data collection and provides valuable insights for event organizers. ThunderTix helps manage customer subscriptions and donor databases, allowing organizations to effectively maintain relationships with their audience. The ability to quickly and easily sell tickets and services online has been a significant benefit for many users, especially during the pandemic shutdown when in-person ticket sales were limited.

Customers appreciate ThunderTix's commitment to excellent customer service, with users praising the prompt issue resolution and implementation assistance provided by the support team. ThunderTix is highly regarded for its user-friendly interface and intuitive nature, making it accessible even for small organizations with limited staff. Users find the documentation and training videos provided by ThunderTix to be helpful for training volunteers, ensuring smooth operations during events.

ThunderTix offers a wide range of features that cater to various ticketing needs. It enables online ticket sales, tax charging, and product selling, providing organizations with flexibility in their offerings. The software's adaptable nature allows users to manage reserved seating and easily adapt to COVID-19 guidelines, helping regulate attendance and adjust capacity for social distancing protocols.

With ThunderTix's reliable platform, organizations have been able to address changing needs during the COVID-19 crisis. New features have been added to assist with these evolving requirements, further enhancing the software's value. ThunderTix also enables the issuance of gift certificates and donation options at checkout, empowering organizations to generate additional revenue streams.

Overall, customers express high satisfaction with ThunderTix's comprehensive features and user-friendly approach. It has proven to be a valuable solution for managing ticket sales across multiple locations while providing tools for a seamless ticket purchasing experience. The automation of various processes such as email reminders, product sales, waitlists, and email marketing options has been greatly appreciated by users. From intimate music venues to reputable concert halls, ThunderTix is trusted by diverse organizations for efficient ticket sales management of varying scale and complexity.

Easy Navigation: ThunderTix is praised by many users for its easy navigation and intuitive interface. Several reviewers have mentioned that both the admin/selling side and the customer side of ThunderTix are user-friendly, allowing them to easily perform tasks without needing technical expertise.

Prompt Customer Support: The fast and efficient customer support provided by ThunderTix is highly valued by users. Many reviewers appreciate the quick response time and helpful assistance they receive whenever they need help with setting up seating charts or have questions. Some users have even mentioned that emails to ThunderTix's customer support were responded to within minutes.

Robust Codebase: Users commend ThunderTix for having a recently refactored and robust codebase, ensuring reliable performance. They appreciate that ThunderTix is frequently updated to keep up with the latest technology, providing them access to the most up-to-date features. Additionally, ThunderTix's commitment to adding new features based on user requests and votes is seen as an ongoing value-add for its customers.

High Fees: Several users have reported that ThunderTix has relatively high fees compared to other ticketing platforms. These users feel that the cost of using ThunderTix is not justified by the value they receive.

Limited Customization Options: Some users have mentioned minor limitations in the platform's customization options. They feel that there are certain features or design elements that they would like to customize further but are unable to do so with ThunderTix.

Steep Learning Curve: The platform has a steep learning curve for new users, according to user feedback. Users have expressed frustration and mentioned that it takes time and prior knowledge of ticketing for them to learn how to effectively use the software.

Users frequently recommend ThunderTix for its responsive online support team and prompt resolution of support requests. They appreciate the feature request system, which allows them to provide feedback and suggest improvements for the platform.

Additionally, users find ThunderTix easy to use and highly recommend it. They also suggest the option of skinning the platform for website integration.

Many users recommend ThunderTix for small businesses looking for affordable ticketing software. They suggest giving it a try and discussing parameters with the ThunderTix team.

Some users specifically mention that ThunderTix is a great product for larger venues with over 1000 capacity seating. They also appreciate the option of a monthly fee instead of per ticket pricing.

Overall, users recommend engaging with the ThunderTix team, trying out their system, and researching payment options based on guests' interface needs.

Attribute Ratings

Reviews

(1-6 of 6)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is the cheapest and easiest to use platform, especially when compared to Ticket Spice and AudienceView. Ticket Spice is full of microtransactions and AudienceView's user interface is decades old and completely inefficient. Thundertix is easy to use and the prices are reasonable for ticket sales and supplemental packages for your account.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've only used ThunderTix for selling raffle tickets online for my employer so I can't speak for other scenarios but for our particular needs it works perfectly. It allows us to have a customizable sales page that includes our branding and it's easy for our users to understand as in the entire year we've been using it I've never had a customer have any issues with it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If a company is happy with its own website and happy with its own means of promotion, ThunderTix is absolutely perfect. That is where we are. I get a dozen calls per year from companies begging for our business. No interest. I turned down a huge cash bonus to switch a couple of years ago. It wasn't worth it.
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