TrustRadius Insights
Tidio has become an indispensable tool for users looking to improve their customer service satisfaction. By leveraging the real-time live …
Starting at $49 per month
View PricingOverview
What is Tidio?
Tidio is a live chat app powered by a chatbot and that comes with mailing features.
Recent Reviews
Pricing
Communicator
$19
Cloud
per month
Chatbot
$49
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.tidio.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $49 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Tidio?
Measure customer satisfaction, Tidio is a customer experience tool that helps small businesses serve their clients.. The flagship product is a live chat app powered by chatbots used by over 510 million users. The platform helps to build products that give customers autonomy and full ownership of their communication. Tidio offers an intuitive chatbot builder in a form of a drag-and-drop visual editor.
Using one of the 35+ pre-designed templates can help to build chatbots, send a message to a visitor who hasn't received a reply for some time during a conversation with you and the ability to reply to missed conversations. Also, provide the ability to include chatbots in conversations to step in and handle the most repetitive actions like checking order status and processing returns.
Tidio Video
Want to reach your customers faster and sell more? Everyone wants that!
Meet Tidio Live Chat!
Our live chat never leaves a customer without an answer with an array of features like:
- Web Chat - speak with your clients in real-time.
- Chatbots - set up an automated bot to s...
Show More Tidio Competitors
Tidio Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Tidio is a live chat app powered by a chatbot and that comes with mailing features.
Tidio starts at $49.
The most common users of Tidio are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(13)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Tidio has become an indispensable tool for users looking to improve their customer service satisfaction. By leveraging the real-time live chat and chatbot features of Tidio, users are able to reach more customers and provide immediate responses, resulting in higher customer engagement and improved customer experience. The app is praised for its ease of use, making it perfect for quick responses to customer problems and reducing the need for a developer's assistance. Additionally, users appreciate Tidio's ability to capture leads and talk to website visitors in real-time, increasing potential customer engagement and driving sales effectiveness. Moreover, Tidio has proven to be a valuable asset in collecting email addresses of potential clients, making homepages more customer-friendly and technologically advanced. The integrated live chat feature allows for easy communication with website viewers, providing quick resolutions and immediate answers. Overall, Tidio helps users connect with customers, engage prospects, and improve sales effectiveness, making it an essential tool for businesses of all sizes.
Email Campaigns: Users appreciate Tidio's ability to collect customer emails and stay in touch with them through email campaigns, establishing a personal connection and encouraging return visits. Many users find this feature helpful for their businesses.
Chat Bot Feature: The chat bot feature, along with the option to send coupons and add emails to the subscriber list, is seen as very helpful for businesses, especially small ones, providing convenience and all-in-one functionality. Several reviewers mentioned how this feature has improved their business operations.
Customer Service: Users have positive experiences with Tidio's customer service, describing them as professional and kind, leaving a good impression. Multiple users praised the support team for their fast response time and effective problem-solving skills.
Integration difficulties with Microsoft Applications: Some users have reported experiencing challenges when trying to integrate Tidio with Microsoft Applications, including Outlook and Teams. These integration issues have caused frustration for many users who rely on these applications for their daily work tasks.
Limitations of the free plan: Numerous reviewers have expressed disappointment regarding the limitations of Tidio's free plan. They feel that the features and functionality available in the free version are quite limited, which hampers their ability to fully utilize the platform's potential for their business needs.
Dissatisfaction with live chat feature: A significant number of users have voiced dissatisfaction with Tidio's live chat feature. They have encountered problems such as slow response times from customer support agents and ineffective automated responses, resulting in a subpar user experience when it comes to real-time communication with website visitors.
-
Users commonly recommend taking advantage of the free trial period offered by Tidio. This allows users to explore the software and determine if it meets their needs before committing to a paid plan.
-
Users suggest utilizing Tidio's automation features and chatbot templates. These tools can help automate repetitive tasks and improve efficiency in customer service interactions.
-
Users also recommend using Tidio's mobile app for chat. The app provides consistent notifications and allows for quick responses, enabling seamless customer engagement even when users are on the go.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
As a marketing agency, we use Tidio both for our own purposes, as well as our clients'. Website visitors these days have shorter attention spans and are accustomed to chat widgets that can give instant (or almost instant) answers. Even for my B2B clients who don't stay actively online with Tidio to personally answer inquiries, the chat widget generates leads and contacts from site visitors who are less inclined to fill out a traditional web form or send an email. Having multiple contact formats (phone, email, web form and chat) allows visitors to reach out via the channel they are most comfortable with, leaving less traffic to slip through the cracks.
- Very intuitive interface and management.
- Scalable plans that don't require me to purchase features I don't need.
- Super simple chat bot administration.
- A built in call tracking module would be great.
- Customizable chat widget with custom automated responses for off hours.
- Simple, user-friendly analytics.
- Visitor tracking with page(s) viewed.
- Captured leads that might have fallen through the cracks.
- Free account provides plenty of basic features, so the ROI is 100%.
- Dashboard with all communications eliminates chasing around emails.
- Freshworks CRM (formerly Freshsales), tawk.to and Zendesk Talk