Overview
What is Twilio?
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
In my opinion, Unreliable
When do you need to use Twilio?
Scaling with Twilio Studio.
Twilio was the right choice
Twilio Reliable.
Best in class communication services
Beware TWILIO!
A Game-Changer for Communication Solutions
Great Twilio products, easy to adopt, revolutionary solutions.
A road to better customer penetration
- Onboa…
Twilio - Multiple great products!
Satisfied with Programmatic Messaging
Delivers as promised to both my clients and my businesses
Twilio has real bad customer service!!!
Awards
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Reviewer Pros & Cons
Pricing
Programmable Video
$0.0015
WhatsApp Business API
$0.0042
WhatsApp Business API
$0.005
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Twilio?
Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.
The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.
Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.
With Twilio’s Customer Engagement Platform, users can:
Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.
Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.
Access tools to build, deploy, iterate, and scale customer engagement applications.
Build secure, and compliant customer engagement applications for customers in over 180 countries.
Twilio Features
- Supported: Twilio Flex (Call/Contact Center)
- Supported: Twilio SendGrid Marketing Campaigns
- Supported: Twilio SendGrid Email API
- Supported: Programmable Messaging
- Supported: Programmable Voice
- Supported: Programmable Video
- Supported: WhatsApp Business API
- Supported: Twilio Conversations
- Supported: Programmable Wireless (IoT)
- Supported: Super SIM
- Supported: Phone Numbers
- Supported: Short Codes
- Supported: Twilio Authy
- Supported: Developer Tools
Twilio Screenshots
Twilio Videos
Twilio Integrations
- Microsoft Azure
- Google Cloud AI
- Salesforce
- Zendesk
Twilio Competitors
Twilio Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | We support 180 countries world-wide. |
Supported Languages | English |
Comparisons
Compare with
Reviews and Ratings
(205)Attribute Ratings
Reviews
(1-25 of 70)Twilio is reliable for whatsapp business integration
- Whatsapp Business API integration
- Easy to setup
- Excelent developer documentation
- The UXI is a bit heavy, it can be improved
- Analytics not so easy to understand
- Should warn before suspending the account
In my opinion, Unreliable
- MMS to SMS conversion
- 1st party language tooling for API usage
- Reliability
- Monitoring / metrics
- Admin console
In my experience, Twilio is also regularly having reliability issues, which are reported very vaguely on their website. The one time I was successful in getting an RCA on an outage, it amounted to "this thing broke, automatically recovered eventually, we don't know why".
When do you need to use Twilio?
In addition, it helps us drive sales while at the same time keeping a pulse on what sort of products/services our customers might want to see next.
- Marketing and Promotions
- Chatbots for Customer Service
- Transactional Emails
- Pricing Transparency and Simplicity
- Documentation and Developer Support:
- Customer Support for All Tiers
If you are a startup, then it might not be needed. It might be considered too expensive of an option.
If you want to keep the pulse with your customers and stay top of mind with an easy place for SMS and transactional emails, Twilio is a good recommendation.
Scaling with Twilio Studio.
- The API and the web tools make it really easy to get started.
- Twilio Studio is really intuitive to work with.
- The Twilio Console has a lot of features useful for our needs.
- Twilio Studio still lacks transparency between the Flow engine and the underlying TwiML engine in several ways.
- The documentation about how rate limitations work with SMS is not always clear.
- The support team often has a hard time understanding our use cases and tends to answer with general guidelines rather than answer my specific questions.
Twilio was the right choice
- Firstly Twilio has very good technical documentation, everything is clear and undestandable
- Secondly the web panel is very intuitive
- APIs and SDKs are also easy to use and integrate
- There are multiple data centers (US and Ireland) but not all services are available in them. Due to GDPR regulations i would prefer to use services in Ireland but not all of them are available there
Twilio Reliable.
- Products
- Customer Support.
- Documentation
- Customize reporting
Best in class communication services
- Documentation
- Developer Guides
- Support
- Account Transfers
- Finding Owned Resources
Beware TWILIO!
In my experience, Twilio keeps putting our "campaign" off for days at a time. In my experience, we contacted with no response multiple times and at this point, we will likely leave Twilio for another provider unless something changes this weekend.
I would not recommend Twillio at all for setting up for a client. In my opinion, it has been a "MONTH" long nightmare to get this feature back up and running.
- Allows to send one way messages
- Can be attached to third party software
- In my opinion, online support is extremely subpar for clients.
- In my experience, no way to talk with anyone without a $1,500 investment monthly in their service.
- In my experience, be prepared to wait at least 2-4 days to receive even one response from their support.
A Game-Changer for Communication Solutions
- Analytics and Insights
- Excellent Support and Community
- Exceptional Reliability
- Notifications of failed service
- Map of regions without service
Great Twilio products, easy to adopt, revolutionary solutions.
- Easy to use
- Good API documentation
- Quickly
- IoT area that sell to KORE
- eSIM
- Pricing
A road to better customer penetration
- Onboard customer into their CRM
- Customer support
- Outbound marketing messages
- Use Twilio IoT to track to their fleet
- Outbound / inbound messaging
- Twilio flex
- SMS
- Twilio customer support for developers
- Documentation
- Build more ready to user features on React UI
Twilio should also actively build widgets where non programmers can plug and play it in their system and they should have more out of the box solutions for WhatsApp.
Twilio - Multiple great products!
- Simple sign-up process
- Very competitive pricing
- Great Technical Support
- Can make it a bit easier for a team to use an account
Satisfied with Programmatic Messaging
- Sending SMS messages
- Receiving SMS messages
- Uptime
- Easier regulatory registration (not necessarily Twilio's fault that this is hard)
Delivers as promised to both my clients and my businesses
- Integration was very easy as everything was well documented by Twilio.
- Administration is easy and thought out and even I can do it.
- The possibilities that Twilio created are very innovative and I’ve liked working with them.
- I would love to see the possibility to have an all in one option. Now I have to surprise my clients for usage costs at the end.
- I’m not sure but not everyone has WhatsApp and there are many more chat programs available that could do with integrations.
Twilio has real bad customer service!!!
Affordable entry point for small nonprofits
- Customizable, infinitely so
- Grants program allows nonprofits to try it out
- Reliable, wherever an sms or mms goes, so does twillio
- Communication about regulatory changes
- Customer support, even when it's user error, team is supportive and encouraging
- complex - user interface is good but you need significant programming logic and testing
- alerts from errors - while we get alerts, we could use more descriptive/helpful alerts
Simplify your comunications channels with Twilio.
- Allows you to buy virtual phone numbers.
- Allows you to set SMS interfaces within your software.
- Provides an interface that allows you to monitor your virtual line and balance.
- It would be good to have a user interface for one-time projects.
- Sometimes is difficult to find documentation.
- A more userfriendly interface.
Keep your customers informed via text using Twilio
- Easy.
- Reliable.
- Mature.
- Requires advanced skills.
- IT needs to be involved.
- Two Factor Authentication
- Backup and Restore of Secure Keys.
- One Time Authentication
- UI needs to be improved looks old fashioned.
- No functionality to customise account name and Icon
Twilio is one of the most interesting call routing services
- Twilio's API is so easy to program that we can create a complete network of calls routed and connected to each other in the most complex way possible, where all kinds of operations are applied, from screening to call transcription processes.
- Its communication system takes omnichannel mechanics from other services and optimizes them, making communication very extensible.
- There are several shortcomings within the Twilio platform, mostly in the area of real-time monitoring management, since Twilio does not have advanced tracking tools to keep smoothly auditing operations that need to be performed.
- It does not have a programmable alert system, which forces us to depend on another service to manage the alerts in case of relevant calls at a certain time.
The last SMS platform you will need
- SMS
- Custom Numbers
- Integration to 3rd Parties
- Perhaps a lite version of their web interface for new users
Massive and Reliable!
- Simplicity
- Fast
- Massive
- Perhaps the error logging could improve -- it is sometimes a bit vague
Twilio is a messengers dream come true!
- Gathers information from the client’s interactions
- Can help answer pre-programmable queations
- Provides peace of mind that you aren't missing chat messages
- I haven't had any issues with Twilio
Communication via API
- It helps in sending SMS via APIs.
- Helps developers to programmatically send and receive SMS.
- Twilio use intelligent feature to send Emails.
- Well, everything is good still we can improve the layout of the app so every user can easily use it.
Tool to give you those quick wins!
- Works great and helps businesses communicate effectively and programmatically
- Light weight interface
- Well documented
- Magic SMS login
- A cloud service provider should always have ways of improving pricing given this competitive industry
- Consistency across the sales team
- Customer service with instant messaging to suite customers from different time zones