Twilio Segment Reviews

53 Ratings
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Score 9.2 out of 100

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Reviews (1-8 of 8)

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July 01, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Support Rating

7
Generally once the Segment team understands your question (which usually doesn't happen on the first ticket), after that they're very helpful.
Given the amount of external systems/connectors involved, often the issues lie with other companies and their data/structures.
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February 25, 2020
Manan Vora | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

10
Over the period it took us to set up, we kept going back to their enablement team to help us with the setup, and they were always ready and were very helpful in the entire process. Even with their documentation, they took the time out to help us work through the process. We've never had a message/email unanswered for more than an hour on working days.
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November 15, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Support Rating

10
Support is exactly what it should be... fast... efficient... and gets right down to the truth of the matter. Sometimes I don't like their answer (like when they tell me the product is acting as designed when it dumps 7m records a night into Redshift and there are no plans to fix it -- when other integrations within segment don't do that and the provider allows for data ranges.)
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What is Twilio Segment?

Segment is a customer data platform that helps engineering teams at companies like Tradesy, TIME, Inc., Gap, Lending Tree, PayPal, and Fender, etc., achieve time and cost savings on their data infrastructure, which was acquired by Twilio November 2020. The vendor says they also enable Product, BI, and Marketing teams to access 200+ tools (Mixpanel, Salesforce, Marketo, Redshift, etc.) to better understand and optimize customer preferences for growth— all integrations are pre-built and accessible through a central dashboard.



Twilio Segment Features

Has feature​​Data Capture & Delivery — Collect data from every customer touchpoint and send your data to hundreds of tools and data warehouses
Has feature​​Personas — Unify user history across devices and channels into a comprehensive profile, synthesize raw data into traits, audiences, and predictions for each customer, and share those profiles with all of your marketing tools
Has feature​​Data Filtering & Schema Locking — Set defaults and event requirements to control your data cleanliness and block rogue events from hitting your integrations and warehouses
Has feature​​Historical Data Replay — Load all of your historical customer data tracked with Segment into new tools or warehouses
Has feature​​Historical Data Replay — Load all of your historical customer data tracked with Segment into new tools or warehouses
Has featureEnterprise Security — Configure Single Sign-On and restrict account access to certain team members
Has feature​​Notifications & Alerts — Get proactive alerts when account changes are made or there are updates to your warehouse
Has featureCross-Domain Analytics — Unify your customer data and performance metrics across domains, content properties, or marketing sites

Twilio Segment Screenshots

Twilio Segment Video

Segment Overview

Twilio Segment Downloadables

Twilio Segment Integrations

Zendesk Support Suite, Stripe, Google Analytics, Amazon Redshift, Optimizely, AppsFlyer, Braze, Salesforce, Amplitude, Big Query, Facebook, Adobe, + 200 other technologies

Twilio Segment Competitors

Twilio Segment Pricing

Starting Price: $120

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Free$0.00Includes 1,000 visitors/mo
Team$120.00Includes 10,000 visitors/mo
BusinessContact SalesCustom Volume

Twilio Segment Support Options

 Free VersionPaid Version
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Twilio Segment Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:North America, South America, Europe, Asia, Australia
Supported Languages: English

Frequently Asked Questions

How much does Twilio Segment cost?

Twilio Segment starts at $120.

What is Twilio Segment's best feature?

Reviewers rate Support Rating highest, with a score of 8.3.

Who uses Twilio Segment?

The most common users of Twilio Segment are from Small Businesses and the Computer Software industry.