Before: a Reliable Email Platform. Now: a Sinking Ship.
My organization has been using SendGrid to cover a variety of uses. We have controlled and managed several hundred accounts, including our …
Twilio SendGrid
Twilio SendGrid
Starting at $15 per month
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Recent Reviews
Awards
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Top Rated
2019
Popular Features
View all 20 featuresEmail deliverability reporting (76)
7.8
78%
Standard reports (41)
7.2
72%
Dashboards (41)
6.4
64%
List management (37)
5.3
53%
Reviewer Pros & Cons
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Pricing
View all pricingBasic
$15
Cloud
per month
Advanced
$60
Cloud
per month
Free
Free
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Email & Online Marketing
5.9
59%
Reporting & Analytics
5.8
58%
Pre-Send Testing
5.3
53%
Product Details
What is Twilio SendGrid?
Twilio SendGrid Marketing Campaigns provides users with segmentation, campaign editing, and deliverability. According to the vendor, Twilio SendGrid Marketing Campaigns is trusted by over 80,000 customers globally, including Airbnb, Spotify and Uber.
Twilio SendGrid Marketing Campaigns aims to help users by providing:
MORE EFFICIENT EMAIL BUILDING
The campaign building process is free from frustrating, rigid step-by-step wizards that slow users down. The vendor says the choose-your-path editing options save time, whether users prefer code, design, or a mix of both.
EASY, HIGH-IMPACT SEGMENTATION & PERSONALIZATION
The vendor aims to provide users with an intuitive, clean UI that makes it clear who you’re targeting. Users can also personalizing campaign subject lines and content, and design custom fields to import.
INTUITIVE, IMPACTFUL EMAIL TESTING
According to the vendor, Twilio SendGrid brings the most important campaign stats front and center so users can quickly gauge performance and iterate. When it’s time to dig deeper, Twilio SendGrid provides users with robust email activity data, inbox and geography insights, and more.
PROVEN DELIVERABILITY & SCALE
Getting your messages to the inbox is at the core of everything Twilio SendGrid does. You can upgrade to 24/7 support and expert services to bring your email program to new heights.
Twilio SendGrid Video
Twilio SendGrid Email API. Send with Confidence.
Twilio SendGrid Competitors
Twilio SendGrid Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
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Frequently Asked Questions
What are Twilio SendGrid's top competitors?
What is Twilio SendGrid's best feature?
Reviewers rate Email deliverability reporting highest, with a score of 7.8.
Who uses Twilio SendGrid?
The most common users of Twilio SendGrid are from Small Businesses (1-50 employees) and the Computer Software industry.
Reviews and Ratings
(147)
Reviews
(1-25 of 53)- Popular Filters
Companies can't remove reviews or game the system. Here's why
- We have faced significant loss of business from SLA violations
- The lack of prompt customer support, even for large accounts, has tarnished SendGrid's reputation for our clients
February 14, 2022
Do We Have an Account Or Not
- Will have to answer later
- Account has been put on hold before we sent any emails out
September 28, 2021
SendGrid is a hands-off solution for email list delivery
- They get better inboxing which means more profit.
- From what I’ve seen they do have nice stats reporting.
- I don’t get a lot of bounces or unsubscribes so they are contributing to thay I would
- Imagine.
- Reduce time effort.
- Reduce investment to start.
- Increased user interaction.
- Reduce costs
- Efficiency
- Only one tool instead of 3
May 25, 2021
Great Value and Powerful Email Marketing
- Transactional email sent automatically
- Designs easily converted to HTML code
May 17, 2021
Good, but requires patience
- We've been actively corresponding with over 10K people using SendGrid and it is much cheaper than it would've been with MailChimp or similar email marketing providers.
- Scheduling email campaigns is convenient because you can do them in bulk and then you don't have to worry about your email marketing for a while :)
February 22, 2021
SendGrid is HORRIBLE!
- They had no positives for our company.
December 09, 2020
Sendgrid sends 50,000 e-mails AFTER promotion ended, EVERY time. No support & no refund
- Wasted my money.
- Paid more than I should have.
- Wasted many hours of my time.
November 11, 2020
troublesome product, terrible customer service
- They crippled my launch.
June 19, 2020
Our Account Was Compromised and It's Been SEVEN Days (and Counting) Waiting on SendGrid's Non-Existent Support
- Negative: causing us to untangle their systems with ours while we migrate as quickly as possible to other platforms.
- Negative: costing us hours and money while we continue to be ignored.
January 20, 2020
Bringing Marketing and Engineering teams onto the same platform.
- Tracking the KPI's gives us clear understanding of success of the campaigns.
- Kind of brings marketing and engineering teams onto the same platform.
January 15, 2020
SendGrid enables YU’s to do business -- period
- We couldn’t run our email without SendGrid.
- We are a startup, and this is one of our only regular monthly costs. I don’t regret a dollar we’ve spent with them.
January 14, 2020
SendGrid is an invaluable tool that we use daily for marketing programs for our clients
- As a marketing agency, it has been a very dependable tool for our marketing campaigns for our clients.
December 23, 2019
A decent tool for mass communication.
- Being a digital tool of creating newsletters it saves lot of time.
- It helps in growing my list size.
December 04, 2019
Twilio SendGrid Rocks
- Guided marketing to produce sales - positive for sure.
November 25, 2019
Email API Solution - Easy Implementation
- Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
- As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
November 22, 2019
Reliable and Easy to Setup Transactional Email API
- Up and running on a new app in a few minutes.
- No need to worry about configuration and deliverability like we would if building our own implementation.
November 16, 2019
A Powerful Marketing Tool
November 10, 2019
Twilio SendGrid Product Review: Hope it helps!
- The ability to get messages to our customers automatically at the right time allowing us to convert more often.
- Streamlined processes so we're saving time every week.
- Allowed the team to be very powerful and agile, we can get more done then we could before as we have more time to focus on other core functions.
October 17, 2019
A decent, simple solution
- Provided us with a starter email package.
- Easy to integrate API.
- Overall positive experience at the beginning stages.
September 20, 2019
An easy and advanced email marketing tool.
- Collecting data via emails save a lot of money compared to collecting data by reaching out to people physically.
- It also helps us to increase our list size substantially in less time.
- We can reach out to new people via reference technique.
August 09, 2019
Fantastic Email Marketing Tool - Highly Recommend
- Switching to Sendgrid has saved us over $3000/year compared to using other platforms.
- Sendgrid has saved us time as the process for creating email campaigns is so easy.
- Because of the time and financial savings, we have been able to spend more time/money on creating more appropriate marketing strategies which, in turn, has generated more revenue.
- It's ROI has been fantastic considering we are on the startup accelerator program which is insanely cheap/free, so it's costing no money at all.
- It hasn't added many direct dollars to our bottom line as we don't sell through Email API and transactional emails (leave that to marketing) but it has added credibility and that wow factor to make our company look bigger than we actually are.
- It has increased our engagement on the app by about 25% once we finished implementing the newly designed user sided emails and onboarding sequence.
March 02, 2019
Looking to take your Transactional & Promotional Email Marketing to the Next Level? SendGrid is here to make it happen.
- Being a part of SendGrid we have a 12-month credit because we participated in an accelerator program. When we get off the program we expect to pay around $150/month. This is a tiny amount compared to money we would have been paying with ActiveCampaign or Mailchimp. SendGrid has saved us tons of money as we continue to grow.
- With SendGrid we are now able to determine which promotional and transactional emails are working. In terms of open rate, CTR, A/B testing subject lines, copy, etc. We also are able get excellent support whenever we have a question or issue with our account.
- Being a mobile app company at first, retention is a major KPI. With SendGrid we launched a new onboarding email that sends a drip welcome sequence to our users. With this new email sequence we have increased our 1-week retention from 8% to 17%.