Twilio SendGrid

Twilio SendGrid

About TrustRadius Scoring
Score 7.5 out of 100
Twilio SendGrid


Recent Reviews

Do We Have an Account Or Not

3 out of 10
February 14, 2022
The first time we applied for an account we were denied. Monica R reported to us that we broke their terms based on the emails we were …
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Popular Features

View all 20 features

Email deliverability reporting (76)


Standard reports (41)


Dashboards (41)


List management (37)


Reviewer Pros & Cons

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Video Reviews

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per month



per month




Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Email & Online Marketing


Reporting & Analytics


Pre-Send Testing


Product Details

What is Twilio SendGrid?

Twilio SendGrid Marketing Campaigns provides users with segmentation, campaign editing, and deliverability. According to the vendor, Twilio SendGrid Marketing Campaigns is trusted by over 80,000 customers globally, including Airbnb, Spotify and Uber.

Twilio SendGrid Marketing Campaigns aims to help users by providing:

The campaign building process is free from frustrating, rigid step-by-step wizards that slow users down. The vendor says the choose-your-path editing options save time, whether users prefer code, design, or a mix of both.

The vendor aims to provide users with an intuitive, clean UI that makes it clear who you’re targeting. Users can also personalizing campaign subject lines and content, and design custom fields to import.

According to the vendor, Twilio SendGrid brings the most important campaign stats front and center so users can quickly gauge performance and iterate. When it’s time to dig deeper, Twilio SendGrid provides users with robust email activity data, inbox and geography insights, and more.

Getting your messages to the inbox is at the core of everything Twilio SendGrid does. You can upgrade to 24/7 support and expert services to bring your email program to new heights.

Twilio SendGrid Video

Twilio SendGrid Email API. Send with Confidence.

Twilio SendGrid Competitors

Twilio SendGrid Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo


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Frequently Asked Questions

What is Twilio SendGrid's best feature?

Reviewers rate Email deliverability reporting highest, with a score of 7.8.

Who uses Twilio SendGrid?

The most common users of Twilio SendGrid are from Small Businesses (1-50 employees) and the Computer Software industry.

Reviews and Ratings




(1-25 of 53)
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Zee Gimon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • We've been actively corresponding with over 10K people using SendGrid and it is much cheaper than it would've been with MailChimp or similar email marketing providers.
  • Scheduling email campaigns is convenient because you can do them in bulk and then you don't have to worry about your email marketing for a while :)
Darcy Knapp, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
  • As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
Jake Bodmer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The ability to get messages to our customers automatically at the right time allowing us to convert more often.
  • Streamlined processes so we're saving time every week.
  • Allowed the team to be very powerful and agile, we can get more done then we could before as we have more time to focus on other core functions.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Switching to Sendgrid has saved us over $3000/year compared to using other platforms.
  • Sendgrid has saved us time as the process for creating email campaigns is so easy.
  • Because of the time and financial savings, we have been able to spend more time/money on creating more appropriate marketing strategies which, in turn, has generated more revenue.
Evan Laird | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • It's ROI has been fantastic considering we are on the startup accelerator program which is insanely cheap/free, so it's costing no money at all.
  • It hasn't added many direct dollars to our bottom line as we don't sell through Email API and transactional emails (leave that to marketing) but it has added credibility and that wow factor to make our company look bigger than we actually are.
  • It has increased our engagement on the app by about 25% once we finished implementing the newly designed user sided emails and onboarding sequence.
Sam Lepak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Being a part of SendGrid we have a 12-month credit because we participated in an accelerator program. When we get off the program we expect to pay around $150/month. This is a tiny amount compared to money we would have been paying with ActiveCampaign or Mailchimp. SendGrid has saved us tons of money as we continue to grow.
  • With SendGrid we are now able to determine which promotional and transactional emails are working. In terms of open rate, CTR, A/B testing subject lines, copy, etc. We also are able get excellent support whenever we have a question or issue with our account.
  • Being a mobile app company at first, retention is a major KPI. With SendGrid we launched a new onboarding email that sends a drip welcome sequence to our users. With this new email sequence we have increased our 1-week retention from 8% to 17%.