Before: a Reliable Email Platform. Now: a Sinking Ship.
My organization has been using SendGrid to cover a variety of uses. We have controlled and managed several hundred accounts, including our …
Twilio SendGrid
Twilio SendGrid
Starting at $15 per month
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Awards
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Top Rated
2019
Popular Features
View all 20 featuresEmail deliverability reporting (76)
7.8
78%
Standard reports (41)
7.2
72%
Dashboards (41)
6.4
64%
List management (37)
5.3
53%
Reviewer Pros & Cons
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Pricing
View all pricingBasic
$15
Cloud
per month
Advanced
$60
Cloud
per month
Free
Free
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Email & Online Marketing
5.9
59%
Reporting & Analytics
5.8
58%
Pre-Send Testing
5.3
53%
Product Details
What is Twilio SendGrid?
Twilio SendGrid Marketing Campaigns provides users with segmentation, campaign editing, and deliverability. According to the vendor, Twilio SendGrid Marketing Campaigns is trusted by over 80,000 customers globally, including Airbnb, Spotify and Uber.
Twilio SendGrid Marketing Campaigns aims to help users by providing:
MORE EFFICIENT EMAIL BUILDING
The campaign building process is free from frustrating, rigid step-by-step wizards that slow users down. The vendor says the choose-your-path editing options save time, whether users prefer code, design, or a mix of both.
EASY, HIGH-IMPACT SEGMENTATION & PERSONALIZATION
The vendor aims to provide users with an intuitive, clean UI that makes it clear who you’re targeting. Users can also personalizing campaign subject lines and content, and design custom fields to import.
INTUITIVE, IMPACTFUL EMAIL TESTING
According to the vendor, Twilio SendGrid brings the most important campaign stats front and center so users can quickly gauge performance and iterate. When it’s time to dig deeper, Twilio SendGrid provides users with robust email activity data, inbox and geography insights, and more.
PROVEN DELIVERABILITY & SCALE
Getting your messages to the inbox is at the core of everything Twilio SendGrid does. You can upgrade to 24/7 support and expert services to bring your email program to new heights.
Twilio SendGrid Video
Twilio SendGrid Email API. Send with Confidence.
Twilio SendGrid Competitors
Twilio SendGrid Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
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Frequently Asked Questions
What are Twilio SendGrid's top competitors?
What is Twilio SendGrid's best feature?
Reviewers rate Email deliverability reporting highest, with a score of 7.8.
Who uses Twilio SendGrid?
The most common users of Twilio SendGrid are from Small Businesses (1-50 employees) and the Computer Software industry.
Reviews and Ratings
(147)
Reviews
(1-25 of 53)- Popular Filters
Companies can't remove reviews or game the system. Here's why
My organization has been using SendGrid to cover a variety of uses. We have controlled and managed several hundred accounts, including our own, over the past several years. Personally, my experience goes back even further. Internal use: SMTP relaying for our eCommerce website (order notifications, shipping, password resets, etc...), internal systems (e.g. to send our engineering team alerts), and customer support (largely automated customer satisfaction surveys and ticket closure emails). Internal use: Email marketing to our existing customers, on a monthly basis. Client use: SMTP relaying to support our several hundred clients that needed reliable SMTP relaying for their own LOB applications SaaS use: Email API. We built and maintain a large enterprise SaaS platform that used SendGrid to send a significant amount of transactional emails to our users.
February 14, 2022
Do We Have an Account Or Not
The first time we applied for an account we were denied. Monica R reported to us that we broke their terms based on the emails we were sending out. How can a company send out emails if the applied company never sent out any emails due to not having an account? We went over to Twilio and spoke to a very nice lady who was going to speak to the manager who never showed up to address the issue. We just want an account. We ask the customer service to send us all the emails we sent out to justify the reasoning. Not one of the 6 cs we have emailed with is returning emails. We are with Click Funnels and just want to move forward.
September 28, 2021
SendGrid is a hands-off solution for email list delivery
I use it with ClickFunnels. They don’t have their own mail servers to use for bulk sending to a full email list. They require an outside service to send this way and SendGrid was the option they recommended. I wanted the most affordable solution and this seemed to be it.
We use Twilio SendGrid in order to get notification emails into client's inbox. We rely on their system, since our own mailing server is not that efficient. I think developers should just work with important issues, rather than leading with technical mailing problems.
SendGrid is a cheap option we found useful and we keep using.
SendGrid is a cheap option we found useful and we keep using.
We use Twilio SendGrid in various ways and with several clients at Obra. One of the uses is focused on registering newsletters so that we can later send marketing emails to these email bases. Another use is the SMTP system, where we integrate the client's website so that it allows the sending of email from systems such as WordPress and websites in react.js
May 25, 2021
Great Value and Powerful Email Marketing
We use Twilio SendGrid to build and send marketing emails. We use their API endpoints to automate a range of emails for various parts of our customer journey. We also integrate the Twilio SendGrid API into a reporting dashboard which helps us monitor our email marketing performance and formulate a strategy going forward.
May 17, 2021
Good, but requires patience
We use both SendGrid marketing and transactional emails for a project we're helping to promote. It is a convenient tool for communicating with your clients and/or users regarding the account setup and other things, but also to send digests and updates (since the database is the same). It is mainly being used by me and a couple of my colleagues.
Our developers also have said that it is a convenient tool for them to integrate with.
Our developers also have said that it is a convenient tool for them to integrate with.
February 22, 2021
SendGrid is HORRIBLE!
We used SendGrid for transactional emails.
December 09, 2020
Sendgrid sends 50,000 e-mails AFTER promotion ended, EVERY time. No support & no refund
SENDGRID DELIVER[ED] E-MAILS TO 50,000 SUBSCRIBERS *AFTER* THE PROMOTION ENDED. Not once, not twice, but EVERY SINGLE TIME. We got HUNDREDS of customers complaining they received the mail AFTER the promotion campaign ended so they couldn't use the coupon code. Sendgrid refuses to refund and doesn't care about their customers.
SENDGRID IP ARE ALREADY BLACKLISTED. Vast majority of e-mails ends up in the spam folder because SendGrid IP are flagged as spammer (their fault not mine). Because SendGrid IPs are already blacklisted it defeats the purpose of using SendGrid instead of your own mail server. Here's a screenshot of SendGrid customer support explaining their IP[s] are blacklisted: http://prntscr.com/vvftmx
NO REFUND - SENDGRID DOESN'T CARE. They will NOT refund your money even if their service failed due to their own incompetence. They even charged us excess fee of $60 and we never got refunded. Takes many days to get a reply from customer support.
SENDGRID KEEP[S] STEALING YOUR MONEY AFTER CANCELLING YOUR ACCOUNT. We finally had enough of SendGrid's unreliable service and closed our account. But SendGrid kept charging our credit card [for] 2 months. We had to contact them again twice to get the refund for the money they stole from us.
SendGrid is the only one to blame here. We don't send spam- our domain has very good reputation, we send only 4 e-mails per year, SPF/DKIM/DMARC is correctly configured, etc. The only mistake we [made] was trusting SendGrid. Don't do the same mistake we did.
I strongly recommend to NOT use SendGrid if you care about your customers. There is not a single valid reason to use SendGrid because their IPs are blacklisted and their service is unreliable. Trust me it will be a disaster for your business if you go with SendGrid, you will learn it the hard way. There are tons of reviews like mine all over the web.
November 11, 2020
troublesome product, terrible customer service
I tried to send out an email campaign.
June 19, 2020
Our Account Was Compromised and It's Been SEVEN Days (and Counting) Waiting on SendGrid's Non-Existent Support
We use SendGrid for all our transactional emails from our websites and through several applications we use for our clients. It solves issues for deliverability and inboxing emails.
January 20, 2020
Bringing Marketing and Engineering teams onto the same platform.
We use Twilio SendGrid Marketing Campaigns on the platform side to send automated emails as well as in the marketing team to send out newsletters and other communication to the customers. Hence it is used by the engineering team and marketing team. One of the main business problems it addresses is that it provides flexibility for the engineering team to swap emails easily.
January 15, 2020
SendGrid enables YU’s to do business -- period
We use SendGrid for our newsletters, for our sales funnel, and for the automated thank-you messages post-purchase.
We’ve found SendGrid to be more flexible than other solutions that we’ve tried, and the support is awesome when you do have a problem. I cannot see us changing providers. Even when they updated the system, they left all the old menus in place, so there was a choice on whether to use the improvements or not -- and there's no downtime while learning the new layout.
January 14, 2020
SendGrid is an invaluable tool that we use daily for marketing programs for our clients
We use SendGrid primarily in conjunction with ClickFunnels to fulfill all of our emails. ClickFunnels doesn't have the ability within to actually send, so this is a very economical and dependable solution.
December 23, 2019
A decent tool for mass communication.
My organization use this software for various purposes which includes information sharing, marketing, newsletters, etc. In my department I use this software for sending weekly newsletters to a specific group of people and clients. This software provides me all the necessary tools to create a newsletter full of information and creativity.
December 04, 2019
Twilio SendGrid Rocks
I use Twilio SendGrid to reach more people with my newsletters and email campaigns. My entire team uses it across the whole organization as it integrates seamlessly with PCR, our CRM package for recruiting. With it, I can track marketing campaigns and watch activities to guide future efforts. The tracking ability makes clean up of my database very easy.
November 25, 2019
Email API Solution - Easy Implementation
We manage many client websites and we have found that Twilio SendGrid is vital for Email API integration to make sure that website forms are delivered to the correct client emails and not sent to the spam folder or blocked by firewalls. Many website forms get pulled as spam and that blocks the client from getting the contact and potentially losing a sale.
November 22, 2019
Reliable and Easy to Setup Transactional Email API
We use the Twilio SendGrid Email API for sending transactional emails from our Rails web apps. Twilio SendGrid Email API's infrastructure provides us worry-free, scalable delivery and can be set up with minimal configuration.
We provision Twilio SendGrid Email API as an addon for apps hosted with Heroku, as well as use it for web apps that are hosted elsewhere. The setup is so straightforward that a developer can implement it almost immediately, without having to read deep into documentation.
We provision Twilio SendGrid Email API as an addon for apps hosted with Heroku, as well as use it for web apps that are hosted elsewhere. The setup is so straightforward that a developer can implement it almost immediately, without having to read deep into documentation.
November 16, 2019
A Powerful Marketing Tool
Sendgrid has been amazing to help our marketing team prepare and deliver company emails and newsletters to our customers. They have been able to support us to make sure we don't get flagged as spam and continue to support different campaigns during different times.
November 10, 2019
Twilio SendGrid Product Review: Hope it helps!
We use Twilio SendGrid API primarily for our Marketing department but regularly use it for Product, Customer Care, and Data team-specific campaigns, allowing us to drive important company KPI's and get direct from consumer feedback. The platform solves a major business needs which is sending email messages to our audience as well as SMS but to a lesser degree.
October 17, 2019
A decent, simple solution
When our startup was still under ten people we needed an email solution for our users and for us to use to send automated emails. We were looking for a tool that was simple and could plug into our API. SendGrid delivered on that and we have been using it for a few years now.
September 20, 2019
An easy and advanced email marketing tool.
Marketing and Market Research departments in my company primarily use this software. As a company dealing into market research we need this tool as our primary software solution. To collect data via online we use this software to reach out to our research samples. It helps us making our data collection process very easy.
August 09, 2019
Fantastic Email Marketing Tool - Highly Recommend
Twilio SendGrid Email Marketing is being used by our marketing team, customer service team, and our technical support team. We needed a platform that was affordable not only for storing and managing contacts but also for sending email campaigns. We also needed an email marketing tool that was easy-to-use and that offered robust features and allowed us to maintain multiple lists. Sendgrid solved this problem for us.
SendGrid Email API is being used as our transactional email platform. So when users or restaurants make actions (such as reserve a table) inside of our application an email is being sent out to each individual user/restaurant with details about that certain action. It's also used for easy onboarding flows for our users and restaurants alike so based on actions they take such as adding their restaurant, we send another email about how to use and open up tables.
March 02, 2019
Looking to take your Transactional & Promotional Email Marketing to the Next Level? SendGrid is here to make it happen.
Our company currently uses SendGrid for all promotional and transactional marketing emails. Our marketing team designs via the HTML editor all our promotional emails, A/B tests, category stats, and segments contact lists inside SendGrid. Our backend RoR setup up the majority of the implementation - he claimed it to be exceptionally easy. For us SendGrid allows us to keep track of all our emails in one place. Rather than having one email service provider for promotional emails (ActiveCampaign, Mailchimp, etc) and one email service provider for transactional emails (Mailgun, Mandrill, etc.), we are able to have them all in one place.