TrustRadius
Twilio SMS is, as the name would suggest, Twilio's SMS platform which can be deployed for mobile marketing, or other use cases where sending a text in an automated fashion might be useful (e.g. two-factor authentication, push notifications, etc).TwilioTwilio Analyzed2018-10-17T21:16:15.811ZAt my organization, we use Twilio to send text message alerts to our subscribers. While the primary delivery channel for our content is via email, as a premium upsell feature we offer our same content sent as a text message as well. Many people currently prefer to receive alerts via SMS rather than email, so it's a nice perk for them.,Sending the same text message to thousands of users. With Twilio's number pooling, you can use a "number pool" of regular phone numbers to round-robin send the same content to 1000s of users without getting blocked by the carriers.
Great Ruby API, very easy to use and write unit tests for
Call forwarding to your personal cellphone, to allow users to reach you (after going through an automated phone tree),Price is expensive. Twilio is the market leader and thus they charge more than their competitors. By far our most expensive SaaS service is Twilio.
Support reps are not always helpful
Documentation can be confusing at times,8,Twilio has caused us to increase our conversion rate by approximately 3%
Twilio has increased customer happiness and thus decreased our churn rate (not measured precisely)
Twilio has made it faster to ship phone-related features, thus helping us keep our development efforts on-schedule,Bandwidth,Trello, Stripe, ZapierBen GelseyTwilio SMS is Simply Efficient!2018-12-22T15:05:38.874ZTwilio SMS is being used across our various departments - scheduling, sales, production, accounting, etc. - as an additional means of communication, besides phone and e-mail, with our client base. It gives clients another way to schedule and confirm appointments, receive information pertinent to their account, and allows for real-time updates and instantaneous communication.,No actual phone system is needed
Easy to integrate and the API is simple with lots of documentation and examples that can help you get the best use out of it
Being able to create automatic responses based on key customer data points helps make communication that much more efficient,The control panel can be a bit confusing; could stand to be a bit more streamlined,8,Twilo has helped us to increase our responses rates and helped decrease customer escalations by 50%,Google VoiceVerified UserTwilio SMS review2018-10-17T21:11:45.222ZWe use Twilio SMS for all our messaging sends related to bookings, reminders and marketing messages. API integration with our applications was very simple and it is easy to then manage responses from SMS into our customer service applications.,Simple API integration
Robust & Scaleable
Cost Effective,Better support for MMS,10,Positive ROI with reduced SMS costs compared to original provider,MessageBird SMSVerified UserTwilio tWins!2018-03-13T19:29:30.161ZTwilio SMS is built into our software and allows us to relay text messages through auxiliary numbers in order to protect contact information (in a very similar model to Lyft and Uber).,Twilio SMS support is on point! Their messaging rates aren't the cheapest but if there's something that you are scratching you head to find the answer to, Twilio has it on lock!
The UI is particularly easy to use and easy-to-understand, easy to modify at any given time.
Twilio SMS provides detailed bug reports and offers good guidance on where to look for origination of errors in our system.,UI interface collapses randomly bringing you back to the Dashboard page.
Wish that "Active Numbers" page could further segment. If you have thousands of numbers used for different things in your application, it's impossible to group them or anything so they are just lumped into one gigantic folder.
The sales department is a little intense. Like 8 emails in the past month about scheduling a meeting that's kinda far out.,8,Twilio enables our software to send text messages, including anonymous text messages.
Twilio enables our software to receive and respond to text messages over an online platform.,Nexmo,Heroku, Mandrill, WixOlivia CapizziTwilio - often paying more is worth it!2018-03-13T14:26:02.654ZTwilio SMS is used for our transactional notifications and lender alerts.,Very reliable service
Consistent deliverability
Well documented
Copilot telephone number pooling,Expensive compared to competitors
Version control can be wayward in docs
Unable to download more than 10,000 logs at one go,8,Ease of use has saved time implementing our messaging system
All ease of implementation has saved time/money, the service is expensive in the long run though
Reliability has ensured our users consistently receive notifications,voodoo sms, firetext and Nexmo,Segment, Mandrill, MailChimpRich Warren
Unspecified
Twilio SMS
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
