Twilio Programmable Voice Reviews

11 Ratings
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Score 8.7 out of 100

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Reviews (1-4 of 4)

Anonymous | TrustRadius Reviewer
August 09, 2019

Communications Platform in the Cloud, the next level

Score 8 out of 10
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Verified User
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Our main telephone platform is currently being handled by Twilio across the entire organization. After previously using another communications platform, we switched to Twilio to take advantage of its automation features--especially the IVR development (in PHP, Python, Ruby and other languages,) and the ability to allow our resources to employ their own SIP softphones, both in desktop and mobile versions. Also, Twilio allows us to record our outgoing calls and attach them to sales leads, opportunities and other related elements.
  • Flexibility: Twilio uses a pseudolanguage known as TwiML, in XML format, with which we can develop anything from simple IVRs to complex skill-routing call engines on a variety of common languages, such as Ruby, Javascript, PHP and Python.
  • Modularity: You can build up with Twilio, from phone numbers up to entire logic handling solutions, and even interconnect with your existing infrastructure.
  • Portability: Twilio is entirely in the Cloud; it's an SaaS communications platform. You don't need to deploy anything onsite to make it work, besides accessories such as softphones (although you can develop your own if you wish), so you have immediate access to Twilio's entire infrastructure from anywhere in the world.
  • The Twilio Studio. It's perhaps the most powerful feature on Twilio, with the ability to build full-fledged IVRs with little to no development on our side, and other advanced functions such as auto-SMS and chat bots. However, it's somewhat expensive at the moment. Though there is a free tier, it comes with several restrictions.
  • The handling of stale SIP sessions. When a user connects via softphone to his/her Twilio SIP account, it sometimes loses connectivity and resets it by opening the softphone again; sometimes this causes a second (current) session to be opened. Twilio gets confused with this, since it sees two sessions (it lacks the logic to take the most recent one), and generates an error.
Twilio is well-rounded for almost any company that doesn't require much in terms of voice automation (smart IVR, call center forwarding, etc). It can hold its own on as many phone numbers as you like, and the voice quality is very clear most of the time (some countries' destinations might experience issues such as light noise, just as with a normal landline). You can even develop a reasonably complex IVR platform with TwiML and PHP, but the maintenance on this case is your own, so you'll need to evaluate this option if you're running heavily automated interactions with your customers.
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Anonymous | TrustRadius Reviewer
September 14, 2019

Twilio for VoIP is awesome

Score 8 out of 10
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Verified User
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Twilio voice is integrated into our notification system application to make VoIP calls through a broadcast that our clients can send to staff, contacts, and students.
  • Text to speech.
  • Multiple language speech.
  • Recording of audio.
  • Answering machine detection is the worst part of this product. The messages are cut off and do not wait until most machines start recording.
Twilio Voice is well suited for programming VoIP systems.
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Anonymous | TrustRadius Reviewer
September 07, 2019

Good for what it's built for!

Score 10 out of 10
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We're currently using it for some of our call contact centers with no real need for reporting, and we also use it for some Sip Trunking.
  • Easy to set up and use without a ton of infrastructure.
  • It's pay as you go, so if you're low utilization but need the professional setup, then this is great.
  • Reporting is the biggest problem, in my opinion.
  • The second would be some of the management tools.
This is great for a small group that needs to be set up. It can even integrate with some CRMs easily, but if you need advanced routing and not a ton of experience with coding then this may not be for you.
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Anonymous | TrustRadius Reviewer
March 03, 2018

Twilio Voice, easy choice

Score 9 out of 10
Vetted Review
Review Source
Twilio is utilized by our company in a SaaS model. We utilize Twilio to provide voice features to our users, who use it as their dialer. We use both VoIP and API driven calls.
  • The "insights" feature is very useful when it comes to supporting our users. Both VoIP and Carrier insights give the ability to know what happened on a call
  • Twilio is very reliable as a dialer. We do not have downtime events often (maybe 1 per year for 10min).
  • Twilio has a team that can work with carriers to improve dialing for users where the carriers are not working well
  • Support can be difficult because Twilio has access to more data than we do. This requires us to go to their support team rather than doing it ourselves.
  • Twilio's web interface can be difficult. They make a lot of info available via the API, but do not package it well in their interface. Billing, for instance, is nearly unusable in a large setting.
It's very well suited when VoIP or non-VoIP calling is needed. It can be used in a reseller model to customers very easily.

It's less appropriate to implement just for a single small office. The level of effort over time really only pays off if used by many users or customers.
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Twilio Programmable Voice Scorecard Summary

About Twilio Programmable Voice

Twilio Programmable Voice allows the user to build conversations anywhere. Make, receive, and monitor calls around the world using a Voice API that developers rely on.

Twilio Programmable Voice Technical Details

Operating Systems: Unspecified
Mobile Application:No