January 29, 2021
Score 8 out of 10
Read Samer Araabi's full review
Likelihood to Recommend
Twilio has positioned itself as an all-in-one messaging service, and it honestly does almost everything really well. The API documentation is super clear, it generally works smoothly, and when things go wrong, alerts and the debugger do a great job of helping you find the problems. If you need to build out any sort of integrated response system (voice calls, SMS, emails, WhatsApp, etc.), I can't think of a better service than Twilio. If you need more automation, though, with layered in AI functionality, there may be other (albeit more expensive) options that are better suited to your use case.