Twilio Reviews

84 Ratings
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Score 8.6 out of 100

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Reviews (1-25 of 31)

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January 29, 2021
Samer Araabi | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

Twilio has positioned itself as an all-in-one messaging service, and it honestly does almost everything really well. The API documentation is super clear, it generally works smoothly, and when things go wrong, alerts and the debugger do a great job of helping you find the problems. If you need to build out any sort of integrated response system (voice calls, SMS, emails, WhatsApp, etc.), I can't think of a better service than Twilio. If you need more automation, though, with layered in AI functionality, there may be other (albeit more expensive) options that are better suited to your use case.
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March 08, 2021
Ramón Carmona Medina | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

Right now we already find out how to implement WhatsApp Business through Twilio like a self development application or through 3rd party solutions. This way we are pretty comfortable in recommending Twilio Whatsapp to other colleagues and actually we have done it. Also if colleagues [don't] have the same technical skills to make the implementation we can recommend 3rd party integrations that automatically give all the main features a business would like to have from whatsapp as CRM, multi seat and whatsapp broadcast.
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March 10, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

Twilio has been great for automating the making of a phone call. There are more ways that we could use it to let participants enrolled in our events know that the event they are signed up for is approaching. We could also use it to call people with reminders about safety protocols related to COVID-19. Twilio works well when you have programmed responses (calls or texts) that you want to make to your clients. Twilio is for more programmatic usage as opposed to Google Voice that is good for making a receiving calls. Twilio can make and receive calls as well but it's not like a typical land or mobile phone number.
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October 18, 2019
João Almeida | TrustRadius Reviewer
Score 9 out of 10
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Authy is very useful for the purpose it was designed (two factor authentication) and it behaves really good when there is a need to change, add or replace devices that have access to a specific account. It is the ideal tool for managing multiple devices and easily changing access authorization among them.
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October 30, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

If you've ever gone to use a multi-factor authenticated app, and not had your authentication device nearby, but had another device on-hand, Authy is for you. Authy makes it easy to turn any of your devices into your second factor for authentication, ensuring that your codes are always at hand. Even if you don't want to use multiple devices, users will appreciate the ability to back up their authentication codes, so that if their authentication device is ever lost, they can easily recover the codes to a new device, without having to re-register the new device with their applications.
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December 21, 2019
Anonymous | TrustRadius Reviewer
Score 4 out of 10
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Likelihood to Recommend

Twilio SMS is great for sending out notifications to inform our audience of upcoming deadlines and date extensions as they move through the application process. It is also good at sending out reminders that renewing members can review all of the available plans to find one that meets their needs and budget. Twilio should provide SMS and voice calling as a testing feature on the trial account which can really help people to be more convinced about its awesome services.
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August 09, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

Twilio is well-rounded for almost any company that doesn't require much in terms of voice automation (smart IVR, call center forwarding, etc). It can hold its own on as many phone numbers as you like, and the voice quality is very clear most of the time (some countries' destinations might experience issues such as light noise, just as with a normal landline). You can even develop a reasonably complex IVR platform with TwiML and PHP, but the maintenance on this case is your own, so you'll need to evaluate this option if you're running heavily automated interactions with your customers.
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August 26, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

Authy is really good for situations where a user changes/replaces devices. Most other 2FA tools are tied to a device so if you change or do an OS re-install, you lose your 2FA codes which results in the user being locked out. Authy allows you to sign in and your codes are not lost by changing/replacing devices.
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September 15, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

If you want to personalize and customize your content, it excels. It's not necessary to do a huge amount of technical setup to get up and running with this. However, the learning curve means it requires a bit of time to get the hang of.
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September 07, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

This is great for a small group that needs to be set up. It can even integrate with some CRMs easily, but if you need advanced routing and not a ton of experience with coding then this may not be for you.
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April 10, 2019
Evan Laird | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

Twilio SMS is fantastic for anyone that wants their marketing or product to be more omnichannel. Meaning connecting with your customers on more than just email and social media which have become standard these days. On top of that, SMS marketing has insanely high open rates and due to that solid conversions, so it's a great tool for testing for direct e-commerce or selling things online to see if it produces an ROI.
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April 04, 2019
Andrew Doar | TrustRadius Reviewer
Score 7 out of 10
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Likelihood to Recommend

Twilio is well-suited for Salesforce integrations, automated messaging, and rapid communication with leads. If you are frustrated with Salesforce's built-in messaging platform (LiveMessage), I would recommend implementing Twilio.

If text messaging is not a critical part of your operations, Twilio is not necessary. If you send fewer than 500 messages per month, you should probably stick with your messaging service through a mobile provider.
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October 25, 2018
Jeff Eaton | TrustRadius Reviewer
Score 7 out of 10
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Likelihood to Recommend

If you're currently using something like Google Authenticator, and struggling with multi-device scenarios, Authy is a welcome relief. If you have a bigger list of accounts, a tool like 1Password might be more appropriate — although we haven't tried to move any 2FA accounts to it yet, it has much more robust tools for selective sharing of accounts between users, grouping and organizing, etc.
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October 17, 2018
Ben Gelsey | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

When you have a big list of users that get occasional text messages, Twilio is perfect. With Twilio's number pooling feature it makes implementing this a snap. However, if you need to frequently send texts to a big list, the cost is going to grow too rapidly for most business models and thus it is untenable.
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March 13, 2018
Olivia Capizzi | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

Customer engagement is a great scenario for Twilio, for an application where someone needs a little handholding, but not a bunch. We have found that when they work with our development team they answer so many questions in minutes that we might have been mulling over and researching for days. Where Twilio wouldn't be appropriate, maybe when sending mass text messages just for the hell of it. Their messaging rates are a little high in the industry.
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March 13, 2018
Rich Warren | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

Twilio is perfect for transactional notifications where high deliverability and reliability trump cost. Inbound messaging is comprehensively covered so works well for scenarios where auto responses are necessary like a chat bot. Only available via the API so not helpful for one-off marketing campaigns, better to use a competitor like FireText if a non-technical team member needs to create a campaign. Copilot feature makes pooling US numbers very simple and user-friendly - easy to get around the 1 message per second and to ensure the same user is only reached from the same number. Copilot also enables international phone number pooling, choosing the nearest available number. Purchasing telephone numbers is very cheap (typically $1 per month per number) and easy - we've only had one time where they have run out of US numbers. International texts can be reasonably priced, especially in the US. Very expensive in the UK compared to some other competitors such as Voodoo SMS. Denmark and Aus oddly expensive. Generous discounts available for Y Combinator alumni with and ongoing discount if you have the volumes. Live reporting is difficult to filter and slow to use. Live texts typically do not appear until at least 2 minutes after sent. Support is fantastic, although good luck getting someone on the phone!
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March 09, 2018
Ivan Collins | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

Use Twilio any time you need to send automated text messages or voice messages. I'm sure there are other notification types that are useful too.
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March 07, 2018
Greg Dungan | TrustRadius Reviewer
Score 7 out of 10
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Likelihood to Recommend

Twilio works well for initiating chat applications. It works well for providing trackable phone numbers to enhance the SEO and conversions on your website. Twilio numbers offer programmable voice, text, video, chat, and fax capabilities which makes for a lot of very versatile features that you may not have with a landline or mobile number.

You obviously don't want to rely on Twilio for making emergency calls, because, although their up-time is extremely good, they are susceptible to internet outages.
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March 06, 2018
Peter Lange | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

Twilio is great for sending text messages from websites, and from apps and services. I use it to alert me when scheduled jobs don't happen, as well as to alert my customers when certain actions are taken in their website that they want immediate notification for. If you deal with anything that is mission critical, and you just get too much email to ever notice an emailed alert, getting a text message (or even a phone call from their voice service) is just the ticket.
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March 09, 2018
Akram Hasan Sharkar | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

Twilio is amazing for 2 step authentication. SMS notification, 2 way SMS. As well as voice calls. It was very easy to configure Twilio with our system. It also works great for SMS marketing.
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Feature Scorecard Summary

Agent dashboard (2)
9.2
Validate callers (2)
9.2
Outbound response (3)
8.4
Call forwarding (1)
8
Warm transfer (2)
6.1
Interactive voice response (2)
9.2
REST APIs (3)
9.5
Call scripts (2)
9.2
Call tracking (2)
9.2
Multichannel integration (2)
8.6
CRM software integration (3)
9.5
Inbound call routing (1)
10
Recording (1)
10
Quality management (1)
10
Call analytics (1)
10
Historical reporting (1)
10
Live reporting (1)
10
Customer surveys (1)
10
Customer interaction analytics (1)
10

What is Twilio?

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Twilio Video

What is Twilio?

Twilio Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Local Calls$0.013Per Minute
Toll-Free Calls$0.013Per Minute
Browser / App Calls$0.040Per Minute

Twilio Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No