Simplify your comunications channels with Twilio.
We needed a way to efficiently communicate with our clients. Most of them don't consider buying internet or don't have a smartphone.
Twilio
Top Rated
Twilio
Starting at $0 per min per participant
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Top Rated
2022
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Pricing
View all pricingProgrammable Video
$0.0015
Cloud
per min per participant
WhatsApp Business API
$0.0042
Cloud
Per WhatsApp Template message sent
WhatsApp Business API
$0.005
Cloud
Per WhatsApp session message
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.twilio.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Twilio?
Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.
The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.
Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.
With Twilio’s Customer Engagement Platform, users can:
Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.
Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.
Access tools to build, deploy, iterate, and scale customer engagement applications.
Build secure, and compliant customer engagement applications for customers in over 180 countries.
Twilio Features
- Supported: Twilio Flex (Call/Contact Center)
- Supported: Twilio SendGrid Marketing Campaigns
- Supported: Twilio SendGrid Email API
- Supported: Programmable Messaging
- Supported: Programmable Voice
- Supported: Programmable Video
- Supported: WhatsApp Business API
- Supported: Twilio Conversations
- Supported: Programmable Wireless (IoT)
- Supported: Super SIM
- Supported: Phone Numbers
- Supported: Short Codes
- Supported: Twilio Authy
- Supported: Developer Tools
Twilio Screenshots
Twilio Videos
What is Twilio?
It’s time to build: Contactless Deliveries
Twilio Flex
Twilio Super SIM
Twilio Downloadables
Twilio Integrations
- Microsoft Azure
- Google Cloud AI
- Salesforce
- Zendesk
Twilio Competitors
Twilio Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | We support 180 countries world-wide. |
| Supported Languages | English |
Comparisons
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Reviews and Ratings
(141)
Reviews
(1-25 of 50)- Popular Filters
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June 28, 2022
Simplify your comunications channels with Twilio.
- It helped us to send reminders of payments to our clients, this allowed the clients to be more aware of their payments and so decrease the late payment rate.
- It helped us to send positive messages to our clients to motivate them through the pandemic.
- It helps us to communicate with our clients that don't have internet or don't own a smartphone.
- Faster engagement with customers.
- Improved customer engagement with our marketing content.
- Improved efficiency with cross channel marketing.
January 10, 2022
Twilio is one of the most interesting call routing services
- The gains we have achieved by using Twilio are remarkable: we have increased our ROI capacity by at least 50% since we started using the service, which raises our ROI amount by 1.
- We hope to continue working with Twilio and that the profits will continue to increase for the next working period.
December 10, 2021
The last SMS platform you will need
- Increased Customer Experience
- Increased valuable feedback
- Streamlined workflows
December 09, 2021
Massive and Reliable!
- Twilio has helped hundreds of customers send SMS from Dynamics CRM -- this has helped our business tremendously
December 01, 2021
Twilio is a messengers dream come true!
- Before Twilio, I was constantly missing messages or not able to reply right away
- We have earned the responsive badge on Facebook
November 30, 2021
Communication via API
- SMS sending feature is good
- MMS sending feature is also good
November 28, 2021
Tool to give you those quick wins!
- Quick deployment
- Reliable service
- Compliance win
November 25, 2021
Highly efficient tool, good support service
- Good pricing options based on features required
- Being able to contact (and reply to queries) on the channels those customers prefer
November 25, 2021
Twilio text messaging through CRM
- Increased sales
- Increased communication
- More responses from prospective leads
November 25, 2021
Twilio is the answer if you want effective communication with your Clients and prospective Clients
- Increased positive relationships
- Increased first sales
- Increased repeat sales
November 25, 2021
One of the best software/tool that I've ever used.
- I don't think of any negative impacts. Rather, there are a lot of positive impacts for our company that has been provided by Twilio.
November 25, 2021
Twilio is Tops
- ROI
- Increased engagements
- Lowered our advertising spend - spend more money on current leads
November 24, 2021
Solid SaaS that makes you forget about it once implemented, to focus on other business aspects
- Compared to a prior SMS vendor, we measured a 10X decrease in customer service cases by adopting Twilio.
- Pricing wise, we are paying approximately 30% more than our previous vendor.
October 08, 2021
Twilio is a great product and we love the relationship
- More robust workflows.
- Complementary features in our SaaS product to be ahead of the competition.
September 13, 2021
Twilio--the best communication as a platform service out there with great integration capabilities
- Twilio's high reliability helped us ensure we provide the best communication services to our customers.
- Twilio is capable of doing things that no other single platform can do. This helped us globalize Twilio's usage across our entire firm and save a huge amount of money that we used to spend procuring, implementing, and managing multiple platforms.
- Cohesive nature of Twilio helped us integrate our applications and systems with Twilio and most of the integrations were simple because of the rich API support of Twilio.
June 30, 2021
Easy go with Twilio
- Increased the Marketing campaign ROI
- Easy communication with the Prospect
- Data Security
June 11, 2021
Keep your customers informed via text using Twilio
- Customer satisfaction improved.
- Calls from customers to our service center reduced.
May 28, 2021
The top sms/voice API program.
- Efficient phone number validation, thereby reducing fraudulent signups for our services.
- Faster engagement with our customers using sms and voip calls.
- Cross-channel conversations with our customers.
May 20, 2021
Experience with Twilio
- Data centralization.
- Customer list management.
May 14, 2021
Twilio, the lead[er] of all things cloud
- Maintenance is handle[d] by Twilio freeing up my team.
- Not having to upgrade our on-prem solution is saving us a ton.
- Negative: the cost for numbers and telco and be pricey.
May 06, 2021
Best in class communication services
- On demand cellular data
- Ability to chat with customers via multiple channels (voice, chat, SMS)
April 29, 2021
A programmer's communication dream
- Appointment Reminders represent continuity of earning.
- Avoid paying ridiculously high amounts for another company to do this for you.
- Creating solutions that are currently not available in the market, hence are invaluable.
- Time saver
- Cost effective