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Score 8.5 out of 100
Top Rated


Recent Reviews

Communication via API

8 out of 10
November 30, 2021
It is a very good app to send SMS and mail via APIs. We use it to share information within our company and with clients too. We are also …
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per min per participant

WhatsApp Business API


Per WhatsApp Template message sent

WhatsApp Business API


Per WhatsApp session message

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Product Details

What is Twilio?

Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.

The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.

Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.

With Twilio’s Customer Engagement Platform, users can:

  • Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.

  • Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.

  • Access tools to build, deploy, iterate, and scale customer engagement applications.

  • Build secure, and compliant customer engagement applications for customers in over 180 countries.

Twilio Features

  • Supported: Twilio Flex (Call/Contact Center)
  • Supported: Twilio SendGrid Marketing Campaigns
  • Supported: Twilio SendGrid Email API
  • Supported: Programmable Messaging
  • Supported: Programmable Voice
  • Supported: Programmable Video
  • Supported: WhatsApp Business API
  • Supported: Twilio Conversations
  • Supported: Programmable Wireless (IoT)
  • Supported: Super SIM
  • Supported: Phone Numbers
  • Supported: Short Codes
  • Supported: Twilio Authy
  • Supported: Developer Tools

Twilio Screenshots

Screenshot of To access any of the products in Console, head over to the “Explore Products” section and start building.Screenshot of Whether you prefer to build with a drag-and-drop visual editor or with code, Twilio SendGrid Marketing Campaigns helps you engage your customers through email.Screenshot of Flex is a programmable Contact Center that puts you in control.

Twilio Videos

What is Twilio?
It’s time to build: Contactless Deliveries
Twilio Flex
Twilio Super SIM

Twilio Downloadables

Twilio Integrations

Twilio Competitors

Twilio Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWe support 180 countries world-wide.
Supported LanguagesEnglish


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(1-25 of 50)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
  • It helped us to send reminders of payments to our clients, this allowed the clients to be more aware of their payments and so decrease the late payment rate.
  • It helped us to send positive messages to our clients to motivate them through the pandemic.
  • It helps us to communicate with our clients that don't have internet or don't own a smartphone.
Yolanda Quintero | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The gains we have achieved by using Twilio are remarkable: we have increased our ROI capacity by at least 50% since we started using the service, which raises our ROI amount by 1.
  • We hope to continue working with Twilio and that the profits will continue to increase for the next working period.
Score 9 out of 10
Vetted Review
Review Source
  • Twilio's high reliability helped us ensure we provide the best communication services to our customers.
  • Twilio is capable of doing things that no other single platform can do. This helped us globalize Twilio's usage across our entire firm and save a huge amount of money that we used to spend procuring, implementing, and managing multiple platforms.
  • Cohesive nature of Twilio helped us integrate our applications and systems with Twilio and most of the integrations were simple because of the rich API support of Twilio.
Max Safier | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Review Source
  • Maintenance is handle[d] by Twilio freeing up my team.
  • Not having to upgrade our on-prem solution is saving us a ton.
  • Negative: the cost for numbers and telco and be pricey.