Twilio Reviews

84 Ratings
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Score 8.6 out of 100

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April 10, 2019
Evan Laird | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Other Software Used

ClickFunnels, Serpstat, SEMRush, Branch, AppsFlyer, Appsee Mobile App Analytics, Firebase, Facebook for Business, Google Ad Manager, Google Ads (formerly AdWords), Google Analytics, Google Authenticator, WordPress, Yoast WordPress SEO Plugins, CloudFlare, Amazon Elastic Compute Cloud (EC2), Amazon S3 (Simple Storage Service), Amazon Route 53, Dropbox, Google Drive, Quora Blogs, Vimeo Pro, Twilio SendGrid Email Marketing, Mailchimp, HubSpot, HubSpot CRM, HubSpot Sales, Constant Contact
Read Evan Laird's full review

Feature Scorecard Summary

Agent dashboard (2)
9.2
Validate callers (2)
9.2
Outbound response (3)
8.4
Call forwarding (1)
8
Warm transfer (2)
6.1
Interactive voice response (2)
9.2
REST APIs (3)
9.5
Call scripts (2)
9.2
Call tracking (2)
9.2
Multichannel integration (2)
8.6
CRM software integration (3)
9.5
Inbound call routing (1)
10
Recording (1)
10
Quality management (1)
10
Call analytics (1)
10
Historical reporting (1)
10
Live reporting (1)
10
Customer surveys (1)
10
Customer interaction analytics (1)
10

What is Twilio?

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Twilio Video

What is Twilio?

Twilio Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Local Calls$0.013Per Minute
Toll-Free Calls$0.013Per Minute
Browser / App Calls$0.040Per Minute

Twilio Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No