Best in class communication services
Rating: 10 out of 10
October 26, 2023
Vetted Review
Verified User
5 years of experience
Starting at $0 per min per participant
View Pricing Overview
What is Twilio?
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
Learn from top reviewers
One Stop solution to Your notifications - Twilio
Rating: 9 out of 10
April 3, 2025We were working on a client project where we have to develop a global application which will be available throughout the world. App has an authentication system where we send ...
Twilio a very stable platform for your communication needs
Rating: 8 out of 10
January 28, 2025We use Twilio as our main provider / server in our communication channels, being: Voice, WhatsApp and Webchat. We also use Twilio Flex integrated with our CRM, Salesforce, as ...
Verified user
Analyst
2 years of experienceTwilio Overview (from a Marketer's POV).
Rating: 7 out of 10
January 10, 2025We use Twilio SendGrid as an email aggregator to send our transactional emails. Sendgrid was an excellent solution for connecting to our homegrown ESP. We use Twilio to send o...
Not suited for small business
Rating: 1 out of 10
October 31, 2024Twilio is the provider of my voice and SMS capability
Twilio Improves Associate Satisfaction for My Client
Rating: 9 out of 10
May 22, 2024I am a consultant, and so with my client I have used Twilio’s Studio, Programmable Messaging, API, Segment, and Frontline products to implement automated assignment satisfacti...
Lizzy Hanna
Consultant - Information Technology
Senior Technology Consultant
Credera
1 year of experience
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Programmable Video
$0.0015
Cloud
per min per participant
WhatsApp Business API
$0.0042
Cloud
Per WhatsApp Template message sent
WhatsApp Business API
$0.005
Cloud
Per WhatsApp session message
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.twilio.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Twilio?
Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.
The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.
Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.
With Twilio’s Customer Engagement Platform, users can:
Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.
Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.
Access tools to build, deploy, iterate, and scale customer engagement applications.
Build secure, and compliant customer engagement applications for customers in over 180 countries.
Twilio Features
- Supported: Twilio Flex (Call/Contact Center)
- Supported: Twilio SendGrid Marketing Campaigns
- Supported: Twilio SendGrid Email API
- Supported: Programmable Messaging
- Supported: Programmable Voice
- Supported: Programmable Video
- Supported: WhatsApp Business API
- Supported: Twilio Conversations
- Supported: Programmable Wireless (IoT)
- Supported: Super SIM
- Supported: Phone Numbers
- Supported: Short Codes
- Supported: Twilio Authy
- Supported: Developer Tools
Twilio Screenshots
Twilio Videos
What is Twilio?
It’s time to build: Contactless Deliveries
Twilio Flex
Twilio Super SIM
Twilio Integrations
- Microsoft Azure
- Google Cloud AI
- Salesforce
- Zendesk
Twilio Competitors
Twilio Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | We support 180 countries world-wide. |
| Supported Languages | English |
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 10)
Beware TWILIO!
Rating: 1 out of 10
October 19, 2023
Vetted Review
Verified User
1 year of experience
Keep your customers informed via text using Twilio
Rating: 9 out of 10
July 18, 2023
CS
Vetted Review
Verified User
4 years of experience
Twilio is one of the most interesting call routing services
Rating: 10 out of 10
January 10, 2022
YQ
Vetted Review
Verified User
1 year of experience
The last SMS platform you will need
Rating: 10 out of 10
December 10, 2021
FM
Vetted Review
Verified User
4 years of experience