Twilio Reviews

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95 Ratings
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Score 8.8 out of 100

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Reviews (1-8 of 8)

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June 11, 2021
Chirag Shukla | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Usability

9
Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
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May 28, 2021
Jocelyn Bousquet | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Usability

10
Twilios large peer community on the internet , easy to access Twitter tutorials provided by Twilio itself and available API references makes using Twilio an easy experience. Sincerely, I do not think anyone can get lost in the course of using Twilio, at least from my own personal experience and that of junior engineers and developers on my team.
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May 14, 2021
Max Safier | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Review Source

Usability

10
I gave them a 10 here because from the agent level this system is very easy to use for them. Supervisors love it because of the reporting they can get and the ability to monitor and train/coach their agents. The only piece where it gets tricky is from the administrator side of the house, but if you have a good IT team there is nothing to worry [about].
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April 29, 2021
Panav Beri | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Usability

10
At the end of the day, Twilio is solving the purpose of generating calls and SMS for my clients, which in return is helping them in saving a lot of time for solving each issue in production instances.
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April 29, 2021
Kenny Meza | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Usability

10
The versatility of integrating this into code is just perfect. You can design your code and just use their API for specific functions. Dealing with vendors with this solution with API's is usually more complicated because they are designed with a single goal in mind, let's say appointment reminders, but with Twilio you get the essence of being free to send a text message for whatever reason, and that with custom code is a very powerful tool.
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May 06, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Usability

9
Overall the product API is extremely well documented so it is very easy to build a product with their technology. The website is a little bit cumbersome to use as they have greatly expanded the number of products that they have over the years, but the dashboard UI has not been improved much since.
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May 19, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Usability

7
There are functions that are very easy to use, but there are others that you have to be a developer to be able to do things. I find it too complex for some environments.
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August 26, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Usability

9
It really cannot get much easier. Simply sign in, verify the device and off you go. I have found Authy to be very easy and almost identical across all the devices I use. I am disappointed about the slow update process. Authy could use some updating, but I have not seen it yet.
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What is Twilio?

Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.

The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.

Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.

With Twilio’s Customer Engagement Platform, users can:

  • Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.

  • Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.

  • Access tools to build, deploy, iterate, and scale customer engagement applications.

  • Build secure, and compliant customer engagement applications for customers in over 180 countries.

Twilio Features

Has featureTwilio Flex (Call/Contact Center)
Has featureTwilio SendGrid Marketing Campaigns
Has featureTwilio SendGrid Email API
Has featureProgrammable Messaging
Has featureProgrammable Voice
Has featureProgrammable Video
Has featureWhatsApp Business API
Has featureTwilio Conversations
Has featureProgrammable Wireless (IoT)
Has featureSuper SIM
Has featurePhone Numbers
Has featureShort Codes
Has featureTwilio Authy
Has featureDeveloper Tools

Twilio Screenshots

Twilio Videos (5)

Twilio Downloadables

Twilio Integrations

Microsoft Azure, Google Cloud AI, Salesforce, Zendesk

Twilio Competitors

Twilio Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Programmable Messaging$0.0075per message sent or received
Programmable Voice$0.0085per minute to receive a call
Twilio SendGrid Marketing Campaigns$15per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
Programmable Video$0.0015per min per participant
Twilio SendGrid Email API$14.95per month up to 100k emails. (Up to 40k emails free for 30 days)
Twilio Flex (Contact Center)$1per active user hour (5000 hours free)
Twilio Flex (Contact Center)$150per named user per month (5000 hours free)
Programmable Voice$0.013per min to make a call
Twilio Conversations$0.05per active user per month
Twilio Authy$0.09per authentication
Programmable Wireless$2.00per SIM card
Programmable Wireless$0.1per MB

1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

Twilio Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Social Media
Phone
Live Chat

Twilio Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:We support 180 countries world-wide.
Supported Languages: English