Twilio

Twilio

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.5 out of 100
Top Rated
Twilio

Overview

Recent Reviews

Communication via API

8 out of 10
November 30, 2021
It is a very good app to send SMS and mail via APIs. We use it to share information within our company and with clients too. We are also …
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Awards

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Reviewer Pros & Cons

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Pricing

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Programmable Video

$0.0015

Cloud
per min per participant

WhatsApp Business API

$0.0042

Cloud
Per WhatsApp Template message sent

WhatsApp Business API

$0.005

Cloud
Per WhatsApp session message

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.twilio.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Twilio?

Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.

The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.

Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.

With Twilio’s Customer Engagement Platform, users can:

  • Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.

  • Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.

  • Access tools to build, deploy, iterate, and scale customer engagement applications.

  • Build secure, and compliant customer engagement applications for customers in over 180 countries.

Twilio Features

  • Supported: Twilio Flex (Call/Contact Center)
  • Supported: Twilio SendGrid Marketing Campaigns
  • Supported: Twilio SendGrid Email API
  • Supported: Programmable Messaging
  • Supported: Programmable Voice
  • Supported: Programmable Video
  • Supported: WhatsApp Business API
  • Supported: Twilio Conversations
  • Supported: Programmable Wireless (IoT)
  • Supported: Super SIM
  • Supported: Phone Numbers
  • Supported: Short Codes
  • Supported: Twilio Authy
  • Supported: Developer Tools

Twilio Screenshots

Screenshot of To access any of the products in Console, head over to the “Explore Products” section and start building.Screenshot of Whether you prefer to build with a drag-and-drop visual editor or with code, Twilio SendGrid Marketing Campaigns helps you engage your customers through email.Screenshot of Flex is a programmable Contact Center that puts you in control.

Twilio Videos

What is Twilio?
It’s time to build: Contactless Deliveries
Twilio Flex
Twilio Super SIM

Twilio Downloadables

Twilio Integrations

Twilio Competitors

Twilio Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWe support 180 countries world-wide.
Supported LanguagesEnglish

Comparisons

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Reviews

(1-10 of 10)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Twilio does quite well in the area of usability, at least from the perspective of a semi-technical user like myself. However, we still rely on our colleagues in the product development department for advanced tasks such as integrating Twilio into the software applications we use and our in-house workflow processes.
June 30, 2021

Easy go with Twilio

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is widely usable across the globe for the communication interface requirement. We can use them for Programmable Voice to set a feature of automated call to the end user. We can also automate your email communication with the help of marketing campaigns to update the end user about your products.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
Jocelyn Bousquet | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Twilios large peer community on the internet , easy to access Twitter tutorials provided by Twilio itself and available API references makes using Twilio an easy experience. Sincerely, I do not think anyone can get lost in the course of using Twilio, at least from my own personal experience and that of junior engineers and developers on my team.
Score 9 out of 10
Vetted Review
Verified User
Review Source
There are functions that are very easy to use, but there are others that you have to be a developer to be able to do things. I find it too complex for some environments.
Max Safier | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
Review Source
I gave them a 10 here because from the agent level this system is very easy to use for them. Supervisors love it because of the reporting they can get and the ability to monitor and train/coach their agents. The only piece where it gets tricky is from the administrator side of the house, but if you have a good IT team there is nothing to worry [about].
Score 10 out of 10
Vetted Review
Verified User
Review Source
Overall the product API is extremely well documented so it is very easy to build a product with their technology. The website is a little bit cumbersome to use as they have greatly expanded the number of products that they have over the years, but the dashboard UI has not been improved much since.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The versatility of integrating this into code is just perfect. You can design your code and just use their API for specific functions. Dealing with vendors with this solution with API's is usually more complicated because they are designed with a single goal in mind, let's say appointment reminders, but with Twilio you get the essence of being free to send a text message for whatever reason, and that with custom code is a very powerful tool.