With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.
The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.
Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.
With Twilio’s Customer Engagement Platform, users can:
Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.
Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.
Access tools to build, deploy, iterate, and scale customer engagement applications.
Build secure, and compliant customer engagement applications for customers in over 180 countries.
- Supported: Twilio Flex (Call/Contact Center)
- Supported: Twilio SendGrid Marketing Campaigns
- Supported: Twilio SendGrid Email API
- Supported: Programmable Messaging
- Supported: Programmable Voice
- Supported: Programmable Video
- Supported: WhatsApp Business API
- Supported: Twilio Conversations
- Supported: Programmable Wireless (IoT)
- Supported: Super SIM
- Supported: Phone Numbers
- Supported: Short Codes
- Supported: Twilio Authy
- Supported: Developer Tools
|Programmable Messaging||$0.0075||per message sent or received|
|Programmable Voice||$0.0085||per minute to receive a call|
|Twilio SendGrid Marketing Campaigns||$15||per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free|
|Programmable Video||$0.0015||per min per participant|
|Twilio SendGrid Email API||$14.95||per month up to 100k emails. (Up to 40k emails free for 30 days)|
|Twilio Flex (Contact Center)||$1||per active user hour (5000 hours free)|
|Twilio Flex (Contact Center)||$150||per named user per month (5000 hours free)|
|Programmable Voice||$0.013||per min to make a call|
|Twilio Conversations||$0.05||per active user per month|
|Twilio Authy||$0.09||per authentication|
|Programmable Wireless||$2.00||per SIM card|
|Programmable Wireless||$0.1||per MB|
|WhatsApp Business API||$0.0042||Per WhatsApp Template message sent|
|WhatsApp Business API||$0.005||Per WhatsApp session message|
|Elastic SIP Trunking||$0.045||Per min for origination|
|Elastic SIP Trunking||$0.007||Per min for termination|
|Supported Countries||We support 180 countries world-wide.|