Twilio Reviews

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Score 9 out of 10
Vetted Review
Verified User
Review Source
The best part is that we don't need to call Twilio. Barely ever does anything go wrong. When do have to call regarding questions about billing or account settings, they are always happy to help. We don't feel like we are burdening them. Support typically has answers for us in the first call and we seldom have to wait for escalations.
Max Safier | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Review Source
I would say support is not the greatest at times. Sometimes, the turnaround on a support ticket can be 24 - 48 hours even if it is a tier 1 issue. Other cloud contact centers I have worked with can resolve some tier 1 support issues on that same day.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I haven't had to interact with them in a lot of occasions, but when I have it was with very deep specialized questions and the person that took care of me know the software inside out. They knew how to address my questions and help me solve my problem. They also have a lot of resources in their community.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.

With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
June 30, 2021

Easy go with Twilio

Score 8 out of 10
Vetted Review
Verified User
Review Source
Good interface to connect with different API systems for communication through different channel[s]. Twilio has good market coverage of the client across the globe for generating revenue through multi-channel approach. It works with [a] programmable feature that makes life easy for every user. Automated call is one of the advance[d] feature[s] of this tool.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I give Authy a 10 here simply because it has been so easy that I have not had to reach out to support, either Authy's or a vendor. It just works and is one less thing to worry about for 2FA. I have not lost access to a resource secured by 2FA since switching to Authy.

Twilio Scorecard Summary

What is Twilio?

Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.

The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.

Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.

With Twilio’s Customer Engagement Platform, users can:

  • Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.

  • Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.

  • Access tools to build, deploy, iterate, and scale customer engagement applications.

  • Build secure, and compliant customer engagement applications for customers in over 180 countries.

Twilio Features

  • Supported: Twilio Flex (Call/Contact Center)
  • Supported: Twilio SendGrid Marketing Campaigns
  • Supported: Twilio SendGrid Email API
  • Supported: Programmable Messaging
  • Supported: Programmable Voice
  • Supported: Programmable Video
  • Supported: WhatsApp Business API
  • Supported: Twilio Conversations
  • Supported: Programmable Wireless (IoT)
  • Supported: Super SIM
  • Supported: Phone Numbers
  • Supported: Short Codes
  • Supported: Twilio Authy
  • Supported: Developer Tools

Twilio Screenshots

To access any of the products in Console, head over to the “Explore Products” section and start building.Whether you prefer to build with a drag-and-drop visual editor or with code, Twilio SendGrid Marketing Campaigns helps you engage your customers through email.Flex is a programmable Contact Center that puts you in control.

Twilio Videos

What is Twilio?
It’s time to build: Remote Contact Centers
It’s time to build: Contactless Deliveries
Twilio Flex
Twilio Super SIM

Twilio Downloadables

Twilio Integrations

Twilio Competitors

Twilio Pricing

More Pricing Information

More pricing information from Twilio

SaaS Editions Pricing
Pricing DetailsTerms
Programmable Messaging$0.0075per message sent or received
Programmable Voice$0.0085per minute to receive a call
Twilio SendGrid Marketing Campaigns$15per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
Programmable Video$0.0015per min per participant
Twilio SendGrid Email API$14.95per month up to 100k emails. (Up to 40k emails free for 30 days)
Twilio Flex (Contact Center)$1per active user hour (5000 hours free)
Twilio Flex (Contact Center)$150per named user per month (5000 hours free)
Programmable Voice$0.013per min to make a call
Twilio Conversations$0.05per active user per month
Twilio Authy$0.09per authentication
Programmable Wireless$2.00per SIM card
Programmable Wireless$0.1per MB
WhatsApp Business API$0.0042Per WhatsApp Template message sent
WhatsApp Business API$0.005Per WhatsApp session message
Elastic SIP Trunking$0.045Per min for origination
Elastic SIP Trunking$0.007Per min for termination

Twilio Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWe support 180 countries world-wide.
Supported LanguagesEnglish