Twilio

Twilio

Customer Verified
Top Rated
About TrustRadius ScoringScore 8.5 out of 100
Top Rated
Twilio

Overview

Recent Reviews

Communication via API

8 out of 10
November 30, 2021
It is a very good app to send SMS and mail via APIs. We use it to share information within our company and with clients too. We are also …
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Verified User
Team Lead
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Awards

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Pricing

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Programmable Video

$0.0015

Cloud
per min per participant

WhatsApp Business API

$0.0042

Cloud
Per WhatsApp Template message sent

WhatsApp Business API

$0.005

Cloud
Per WhatsApp session message

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.twilio.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

What is Twilio?
01:51
It’s time to build: Contactless delivery
00:31
Twilio Flex. The Programmable Contact Center Platform
01:36
Twilio Super SIM: Global cellular IoT connectivity you can trust
01:09
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Features Scorecard

No scorecards have been submitted for this product yet..
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Product Details

What is Twilio?

Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.

The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.

Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.

With Twilio’s Customer Engagement Platform, users can:

  • Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.

  • Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.

  • Access tools to build, deploy, iterate, and scale customer engagement applications.

  • Build secure, and compliant customer engagement applications for customers in over 180 countries.

Twilio Features

  • Supported: Twilio Flex (Call/Contact Center)
  • Supported: Twilio SendGrid Marketing Campaigns
  • Supported: Twilio SendGrid Email API
  • Supported: Programmable Messaging
  • Supported: Programmable Voice
  • Supported: Programmable Video
  • Supported: WhatsApp Business API
  • Supported: Twilio Conversations
  • Supported: Programmable Wireless (IoT)
  • Supported: Super SIM
  • Supported: Phone Numbers
  • Supported: Short Codes
  • Supported: Twilio Authy
  • Supported: Developer Tools

Twilio Screenshots

Screenshot of To access any of the products in Console, head over to the “Explore Products” section and start building.Screenshot of Whether you prefer to build with a drag-and-drop visual editor or with code, Twilio SendGrid Marketing Campaigns helps you engage your customers through email.Screenshot of Flex is a programmable Contact Center that puts you in control.

Twilio Videos

What is Twilio?
It’s time to build: Contactless Deliveries
Twilio Flex
Twilio Super SIM

Twilio Downloadables

Twilio Integrations

Twilio Competitors

Twilio Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWe support 180 countries world-wide.
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

 (145)

Ratings

Reviews

(1-14 of 14)
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March 05, 2022

Twilio is providing us with newer customer engagement capabilities.

Verified User
C-Level Executive in Marketing
Financial Services Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source
Support Rating
10
Twilio provides some of the best support services of any software vendor. Not only is response very quick, but the agents have on a few occasions gone out of their way to help us navigate critical hurdles. The Twilio user community is active and helpful as well, making them a reliable medium to find solutions to most issues encountered with Twilio.
June 30, 2021

Easy go with Twilio

Verified User
Employee in Information Technology
Information Technology & Services Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source
Support Rating
9
Good interface to connect with different API systems for communication through different channel[s]. Twilio has good market coverage of the client across the globe for generating revenue through multi-channel approach. It works with [a] programmable feature that makes life easy for every user. Automated call is one of the advance[d] feature[s] of this tool.
June 11, 2021

Keep your customers informed via text using Twilio

CS
Chirag Shukla
CITO (Chief Information Technology Officer)
Risk Administration Services, Inc. (Insurance, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source
Support Rating
10
The best part is that we don't need to call Twilio. Barely ever does anything go wrong. When do have to call regarding questions about billing or account settings, they are always happy to help. We don't feel like we are burdening them. Support typically has answers for us in the first call and we seldom have to wait for escalations.
May 14, 2021

Twilio, the lead[er] of all things cloud

Max Safier | TrustRadius Reviewer
Max Safier
Contact Center Solutions Engineer
VesuvITas Contact Center Solutions Group (Information Technology & Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Reseller
Review Source
Support Rating
6
I would say support is not the greatest at times. Sometimes, the turnaround on a support ticket can be 24 - 48 hours even if it is a tier 1 issue. Other cloud contact centers I have worked with can resolve some tier 1 support issues on that same day.
May 06, 2021

Best in class communication services

Verified User
Director in Marketing
Media Production Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support Rating
10
I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.

With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
April 29, 2021

A programmer's communication dream

KM
Kenny Meza
IT Manager
American Institute of Dermatology (Hospital & Health Care, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support Rating
10
I haven't had to interact with them in a lot of occasions, but when I have it was with very deep specialized questions and the person that took care of me know the software inside out. They knew how to address my questions and help me solve my problem. They also have a lot of resources in their community.
September 14, 2019

Twilio for VoIP is awesome

Verified User
Employee in Other
Computer Software Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source
Support Rating
8
Support has always been very helpful in responding and is very knowledgeable. Sometimes they do not configure their end correctly but other than that it has been a positive experience.
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