Twilio Reviews

I have never used costumer support or followed any tutorial because the use of the application is very straightforward.

I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.

I don’t use Twillio support specifically.

The quality, the intricacy of product, great bells and whistles, and saves us time and money.

Support has always been very helpful in responding and is very knowledgeable. Sometimes they do not configure their end correctly but other than that it has been a positive experience.

For the most part, you don't need support if you understand how to read error handling, debugging, or sip messages.

I give Authy a 10 here simply because it has been so easy that I have not had to reach out to support, either Authy's or a vendor. It just works and is one less thing to worry about for 2FA. I have not lost access to a resource secured by 2FA since switching to Authy.