Reviews (1-25 of 29)
- High level of audience engagement when targeted appropriately.
- Good blend of targeting tactics.
- Intuitive interface for building and launching campaigns.
- Need more in-depth targeting options.
- Would be great to allow better targeting around demo and firmographics.
- More transparency around cost and factors influencing CPC.
A strong, powerful -and possibly costly- way of building sales leads directly from your competitors' communities.
Twitter Ads is a strong competitor in the social media advertising sphere. While in my opinion, it ranks 3rd after Facebook (price-wise) and Instagram (Niche-marketing), I am still a big fan of Twitter ads mainly due to the fact that the conversion rate is higher than other social media platforms.
To make it simple, a customer/sales lead who comes to your website through Twitter is more likely to buy products (and normally their basket has a higher average value) than those who come from Facebook and Instagram.
The ads creation page is easy to use and creating your first ad can be as fast as a few clicks.
The analytics side is also quite comprehensive.
- One of the main benefits of using Twitter ads is the ability to target your competitors' followers. This enabled us to target our client's competitors whenever we ran ads on the platform and helped us not only gain a new customer but also move them away from our client's competitors.
- High conversion rate compared to other platforms
- A conversation starter and easy sales lead generation
- Lots of CRMs now can plug into your Twitter mentions feed to create sales lead and customer care cases.
- Expensive compared to other platforms
- Lacks proper geolocation, gender, and interests targeting (compared to Facebook). All of which can be replaced by proper accounts targeting, however, that part requires heavy research
I highly recommend Twitter Ads for users looking to establish a strong online presence on the platform and the digital sphere.
While a little on the expensive side, the payoff, in the long run, is quite remarkable especially that Twitter Ads will show your content to all the followers gained (while other platforms such as Facebook and Instagram, use algorithms that might place your daily content lower or won't even show them to your fans)..
- Clear to use. Not much instruction of reference to documentation was needed in order to set it up.
- It is easy to navigate especially after making ads and letting them run. The UI is very easy to use and therefore makes it a simple tool for the user.
- Reporting is good too. We can clearly see how many clicks we are having on our ads and see where to improve.
- They could have more detailed analytics capabilities so things could be analyzed more in depth and more comparatively.
- They could have more unique options for ad types. As in: display ads would be nice to have as well as customization options.
- Having the ability to use my own UTM tags for ads would be great too. Maybe this option is there now, but we recently stopped using the product, and hadn't used that option at the time.
Twitter Ads enable us reach this demographic of users at a significant fraction of the cost than if we choose to reach them via traditional advertisement medium like mainstream television.
- Twitter Ads, just like every form of internet ads, enable us to target users based on their geographical location. This has been very vital for occasions when we are trying to raise awareness about new products specifically tailored for customers and clients from a particular location.
- Twitter Ads is significantly more cost effective than traditional adverts we run on mainstream TV stations and newspapers, especially since most of our campaigns majorly target the younger generation. Of this group, we are aware that the younger generation in South Africa spend more time on the internet than they ever do sitting behind their TV set or even reading newspapers.
- Twitter Ads makes it possible to engage live with Twitter users as they view our ad campaigns. This allows us to clarify information , respond to questions and even qualify leads while our campaign is running. This obviously is not possible with traditional mediums of advertisement.
- The level of customer support we get using Twitter Ads is poor at best. There is no email address where we can send inquiries or query any decisions regarding our ad campaigns. Rather we are only allowed to open a complaint form from which we sometimes don't get any response at all and on the few occasions when we do, we only ever get one line or canned responses.
- The mobile ad version of Twitter ads leaves very little possibility for users. I am unable to edit my campaign creatives , or re-target our ad campaigns via the mobile platform. Every serious task to be done with Twitter Ads has to be done from behind my PC. This is the era of the mobile-first approach and I wonder why Twitter doesn't seem to get this logic, at least in regards their ad management.
- Geographical targeting, while very efficient on Twitter, can be much better. Within the South-African Twitter space, we have only had options to target major cities. However we want to be able to target towns and districts too.
- The user-interface is designed well and easy to use.
- Targeting and retargeting in a very granular way.
- Good reporting on campaigns.
- Ads are expensive in relation to other social platforms.
- It's easy to waste money if you don't have a very focused objective.
- The Twitter audience is sometimes suspect. Are you really advertising to people or just bots?
If you're a local business looking for customers, I think your advertising dollars are best spent elsewhere. The traffic you generate is expensive and there are other channels that can be more effective in building your funnel.
- Easily target hashtags and keywords
- Great for event targeting
- Many ad units we can tap into
- They don't allow you to share audiences if your client has multiple accounts
- Tweet set up is not as intuitive
- Their creative specs are tough to read
It doesn't work as well as Facebook because it lacks the reach Facebook has.
- Easy data export. I work with data to report on performance, and having a convenient exporting system is really important to me.
- Clean Design
- Nice Visuals
- It would be nice if it was easier to set up funding sources (IOs) for Twitter Ads. Having to reach out to a Twitter rep to set this up every time is cumbersome, and with several of our clients, run dates for each funding source often change.
- Having additional advanced filter and search features (similar to Facebook Ads Manager) would be helpful. Filtering down to only certain campaigns, targets and ads would be helpful.
- Being able to preview the Twitter Ad within the Ad experience, without having a separate pop up window would be nice. Again, this would be similar to Facebook Ads Manager.
- Ease of use. It's very simple to add new creative to an existing campaign, or to quickly promote a tweet.
- Reporting. I appreciate the dashboard that shows how many organic and paid impressions tweets have received, as well as the resulting engagements.
- Low-lift advertising. The new auto-promote option makes it so I don't have to choose which tweets I want to promote.
- Targeting options. I find that I'm able to get much more granular with my targeting on other social networks (like Facebook and LinkedIn) in comparison to Twitter. I find the interest targeting to be of limited use, and it can be a pain to find enough relevant individual accounts for targeting a campaign in that way.
- I'd like the ability to promote someone else's tweet that directly tags/mentions our account - I don't believe this feature is currently available to all.
- Cost. Twitter has been more expensive for us than Facebook, with an overall less engaged audience.
- Twitter Ads does really well for brand awareness. With a decent budget, you can amplify your organization's message.
- In recent times (thanks to the current administration) Twitter has seen a resurgence. Users engage more on Twitter than ever before.
- Certain affinity groups are more prolific on Twitter .e.g Black Twitter. We have had success using Twitter Ads to market medical conditions common in women of color.
- Some campaign objectives don't give you access to users' timelines. I find that disappointing.
- Targeting is hard to use. The only way to find out which audience is better suited is to to manually split test them.
- FAST RUNTIME; Twitter Ads has got the fastest campaign run time amongst the social media ads platforms we have used in time past. On Twitter Ads, we are sometimes able to get our ads live and pacing in less than ten minutes. In contrast with a platform like Linkedin, where it takes hours for our ad campaigns to begin pacing or generating impressions.
- INTUITIVENESS; The Twitter Ads user environment has got great aesthetic, which is pleasing to the eye and a user interface which is intuitive to the average internet user. Learning how to navigate around this program effectively cost me just a few days.
- LIVE INFORMATION EXCHANGE; This stands out for Twitter Ads. Whenever we run ads on this platform, Twitter users who pick an interest in the message being conveyed on the ads are able to make live comments on the ad, and we are able to respond to their comments. Nothing beats this for me.
- PRICEY; When compared with other social media ads platforms like Instagram and Facebook. I must say that Twitter Ads is very expensive, albeit the fact it has been the most effective of all of the social media platforms for our campaigns.
- POOR CUSTOMER SERVICE; This is an area Twitter has got to improve on. For any time we send a message via the contact form to Twitter to clarify issues, we only ever get a one-line response and which, in most cases, doesn't even address our complaint. This is customer service at its worse, considering it is a paid service.
- PROBLEMS WITH PAYMENT METHODS; We have situations in the past when Twitter Ads suddenly rejects our payment method(card), even though it had been used on countless occasions before. And to make matters worse, there is never a medium to get an appropriate clarification on the reason for this action.
Twitter Ads has got an effective targeting feature, which allows me to select a few users handles and our ads is displayed to users who have profile similarities with the Twitter users we selected.
Twitter Ads provide us with a very fast result, especially for the times when we have run surveys on the social network.
- EASE OF SETUP : It is very to run an ad campaign on the Twitter platform . In-fact, we are able to setup an ad campaign in five minutes.
- EASY CONVERSATION : Twitter Ad is probably the only ad platform where users who see our ad can easily and quickly ask the company a question by simply posting the question on the ad thread or sending us a Tweet.
- FRIENDLY USER INTERFACE : Twitter Ad has a simple and intuitive user interface which fastens the learning curve for a new user just getting introduced to the world of Twitter advertisement.
- CUSTOMER SERVICE - I need to probably say this with a quoted text. "Twitter Ad has horrible support service' . Every time we have tried running an ad and ran into an obstacle and then contacted Twitter support, we never get a response until at least a 48 hour period. When we eventually do, it is always a one line response which in most cases, barely addresses the issue at hand.
- PAYMENT MEDIUM - To pay for Twitter Ads only Visa, Mastercard and American Express cards are accepted .There is no room to pay via a payment gateway like Paypal which is a worldwide payment system. We have also had occasions where Twitter rejected our payment card for no reason, and we never got an explanation and had to use another card to be able to run our ad.
- INEFFECTIVE MOBILE AD PLATFORM - business.twitter.com which is website for Twitter Ad does have a mobile version, however you can only modify the amount of money you wish to spend on your ad campaign and can do nothing else. Users are unable to edit content for the ad via this mobile medium.
Twitter is also perfect for B2B lead generation. Over time we have surprisingly gotten more customers from Twitter than Linkedin.
- Campaign templates make it very easy to use
- Several ways to define an audience, based on different parameters
- Ability to retarget audiences
- Spam accounts could make up a large portion of the impressions received
- Intertwining with content, there is the ability for people to miss your message
- Negative connotation of social media in the "Fake News" era
- Directly connecting with customers and users.
- Simple intuitive UI to use Twitter Ads which attracts me to it more than Facebook Ads
- A large number of genuine and professional users than Facebook or any other platforms.
- Costly, Less payment methods.
- Customer Care Support is very less, takes time to solve problems.
2. It has allowed reaching potential clients and customers of services.
3. It helps in connecting with the user very easily.
4. It has fastest run time, not much lack in between pausing campaign and starting campaign.
5. Less appropriate in the domain of customer service and payment method.
- It's a cost effective way to reach a targeted demographic
- Twitter ads usually work well with specific campaigns and driving website clicks
- It's a good way to stay on top of followers minds as well as growing following
- Improving reach works relatively well but even more ways to target demographic would be welcomed
- Easy to use and very fast to create a campaign.
- Only potential clients are being interacted. Ask any question about their views and ideas, promote your campaigns and brands.
- Payment method is very poor
- Less support care executives.
2. Since Twitter is very vast and 2nd most number of users in social media after Facebook.
3. Users can ask a question live by simply responding to ads or tweet.
4. Social media users can share campaigns link to their friends and relatives which also helps to promote campaigns.
5. By this, we can also post videos and images of the campaigns.
- Ability to target followers of individuals lets you target some very niche industries that other ad platforms don't allow.
- Ad campaigns are easy to set up and are straightforward. Overall, it'd definitely the easiest out platform when compared to Linkedin and Facebook.
- Great to be able to adjust date ranges and drill down into specific campaigns/ad sets. This enables campaigns to be judged more accurately.
- Can tend to feel like you get very little return on investment. For example, if you want to make sure you're not getting a bunch of bot-like accounts following you during a campaign you will end up spending a lot of money.
- Would like some more resources on best practices for performance and how to optimize and monitor.
- Twitter Ads. makes it easy to communicate with Twitter users viewing our sponsored ad. or tweet as users are allowed to make comments on every Twitter ad. This allows us to segment these users for future communications.
- Engagement: Viewers of our ads. on Twitter can click on our product link, visit our website and sometimes even share the ad. link or promoted tweet with their friends: thereby increasing the potential number of people to see the ad.
- Ease of set up: The Twitter user interface is very intuitive and self-explanatory too. Making it very easy to start ad. campaigns; probably the social media platform with the most easy to setup ad. campaigns.
- Payment methods: Twitter payment methods are limited to just Visa, Mastercard and American Express cards. It doesn't accept local Cards.
- Ads. campaign Analytics: Twitter only provides screenshot analytics of our Twitter Ads. campaigns. I would love the analytical data to be much more concise and detailed, which it isn't at the moment.
- Exporting ad. data: It is very difficult to export ad. data via Twitter.
- Twitter ads allow you to preview your advertisements before they go live
- It's extremely hard to edit ads once they're created
- It's extremely expensive
- The reporting is often inaccurate
- Targeting based on keywords is difficult and typically wrong, and many users don't publicly identify information that would help with targeting
- Pay per click, which is a great feature to use.
- Twitter user engagements and awareness. The topic related audience only.
- Streaming live videos.
- Website clicks and gets traffic.
- Limitation of characters to only 140.
- While the targeting of Twitter is relevant most of the time, it is not always right and there are some ads that are completely unrelated to the search terms entered.
- Not as many users as Facebook.
2) 2nd most used platform where a number of users are higher.
3) Topic related audience and targeted users.
4) Tracking of users and know what they want to see and what they don't want to check.
5) Gets lots of spam which is not good for advertisers too.
6) The clutter of posts makes it a possibility that the users might not want to engage with your post particularly.
- Easy setup - Twitter Ads makes it really easy to get campaigns started and work towards specific goals.
- Solid analytics - based on your campaign goals, it is easy to see how you are tracking and how you are performing over time.
- A/B Testing - Easy to set up and test different ads, which can be really helpful before deploying larger campaigns.
- Audience Reach - It would be great to be able to be even more targeted in who you want to target for engagement campaigns, would make them more attractive to a buyer.
- Integrations - Would be amazing to be able to tie results directly into Salesforce campaigns, for example.
- Testing periods - Would be nice to have an enhanced ability to test ads across campaigns at once.
- Twitter Ads brings you a lot more followers by allowing you to reach out to people all over the world, except for a handful of countries who don't have Twitter. It's very good in terms of directly targeting a specific audience of a country.
- It's also relatively cheap, dependent on how much you want to bid for each click or impression and because it's suited to you, you can set an entire budget and let it run out by itself, without having to worry about manually stopping it.
- The results are a good way of learning who has clicked on your tweets and finding out a bit more about your audience, helping you improve your ads for next time.
- Twitter Ads for some strange reason doesn't keep the results of a campaign, instead deleting all results almost as soon as they are done. This doesn't really help us as we have to manually log the success of a campaign in order to compare it to others.
- There is some limitation in targeting as it should give us the option to drill down the audience a bit more by allowing us to target by specific industries (that aren't just in the pre-defined lists)
- Target specific audiences - site visitors, specific countries, and demographics
- Reach users within the right frequency - not over expose our ads, but just the right amount to result in a conversion
- Twitter is able to show a tweet with an image, and now they can show carousel images, videos ect.
- Ads cannot be dynamic based on information the pixel is capturing on our audiences from our site - example: showing real-time pricing in the ad copy, or as an overlay on the image.
- Twitter cannot target by language, only by country. This means certain foreign speakers in countries may not find our ad to be relevant since it's not being shown in their preferred language.
- Twitter has very limited capabilities to show you cross-device attribution. They can see when a user engaged on mobile and converted on desktop, and vice-versa, but this audience is limited to only a fraction of people logged into Twitter on multiple devices, not all of them.
- Targeting abilities by company and role type is helpful
- Extends our Twitter reach across our multiple persona audiences
- Character restrictions are still problematic with ad creation
- Have experienced some billing problems in the past
- Pricier than Facebook, can be comparable to what you'd spend with LinkedIn
Twitter Ads Scorecard Summary
About Twitter Ads
Twitter Ads Integrations
Twitter Ads Technical Details