Name: What would you do with an extra 10 hours per week?
Uploaded: 2021-02-23T19:55:02.000Z
Duration: 29 s
Description: What would you do with an extra 10 hours per week?

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Version Control

Development

School Management

Education

Business Intelligence (BI)

Calibration Management

Collaboration

Enterprise Search

Meeting Management

Enterprise

Accounting

Accounting and Tax Services

Anti-Money Laundering (AML)

Cryptocurrency Wallets

Financial Research

Financial Risk Management

Hedge Fund

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employer of Record (EOR)

HR Management

International Payroll

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Complex Event Processing

Component Content Management

Data Governance

Density-Optimized Servers

Fraud Detection

Hosted Virtual Desktop

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Metadata Management

Network Performance Monitoring

Network Traffic Analysis (NTA)

Product Implementation Services

Test Management

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Loyalty Program

Email Marketing

Location Intelligence

Marketing Automation

Referral Marketing

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales

Data Loss Prevention

Data-Centric Audit Protection (DCAP)

Operational Technology (OT) Security

Security Information and Event Management (SIEM)

Security

Awards Management

Car Rental

Construction Accounting

Legal Research

Retail Execution

Vertical-Specific

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### Membership Management
Some users appreciate Upper Hand's ability to manage memberships and client profiles effectively, particularly highlighting the convenience of booking lessons and applying credits. However, there are concerns raised about certain limitations, such as the lack of features like automatic family discounts and the need for enhancements to the membership offerings directly within the platform. Despite these drawbacks, the mobile app and comprehensive client profiles are noted as positive aspects of the membership management system.

### Client Management
While some users appreciate the ease of scheduling and payment processing that Upper Hand offers to clients, others have encountered challenges with bugs and glitches that have led to frustrations and loss of business. The software's functionality has been a point of contention, with some users finding it easy to use and set up, while others struggle with customization and navigation issues. Despite some positive feedback on functionality improvements and cost savings, there are concerns about the software's reliability, user-friendliness, and customer support, particularly in addressing technical issues promptly and efficiently.

### Payment and Billing Systems
Users have expressed mixed opinions regarding Upper Hand's payment and billing systems functionality. While some users appreciate the ease of booking lessons and applying credits from bulk packages, others have encountered challenges such as difficulties in tracking what customers owe and issues with credit card processing. The system's inability to refund money, transfer credits, and provide clear banking reporting has also been highlighted as areas needing improvement. Additionally, concerns have been raised about the frequency of emails sent to customers and the lack of certain essential features. Despite some positive feedback on enabling clients to schedule and pay independently, there are notable areas where users feel Upper Hand's payment and billing systems fall short of expectations.

### Financial Management and Accounting
While some users appreciate the cost-saving aspect and improved functionality of Upper Hand's financial management and accounting software, others have raised concerns about limitations and issues such as the inability to refund money, unclear banking reporting, and challenges in tracking customer payments accurately. The platform's effectiveness in streamlining scheduling and payroll tasks is acknowledged positively by some, but there are also reports of bugs leading to billing errors and customer dissatisfaction. In conclusion, user sentiment regarding Upper Hand's financial management and accounting capabilities appears to be mixed, with both positive and negative experiences shared among reviewers.

The software has been widely used for scheduling and organizing activities in facilities with multiple zones, according to users. With its user-friendly interface, customers have found the software straightforward and easy to use for basic tasks. Although some users have experienced frustrations with bugs and glitches, the customer service team has been responsive and helpful in resolving these issues. Coaches have reported that the software has given them more independence in managing their own sessions.

Furthermore, the initial set-up process was well executed, and customers have praised the fantastic customer service they received. In addition to being less expensive compared to previous solutions, the software has improved functionality and user experience for both staff and clients. It has also been beneficial in setting up programs and events. However, some users have faced difficulties with certain features not working as expected, which affected their business.

The software has streamlined operations by reducing the need for manual reminders and middleman involvement, leading to cost savings. Users who have had a positive experience recommend the software for its ease of use and overall positive experience. However, some users have encountered glitches and experienced poor app performance. Feedback regarding customer service has been mixed, with some praising its responsiveness while others criticize slow response times and limited availability.

Overall, the software's key use cases include managing scheduling and payments for facilities with multiple zones, providing independent session management for coaches, streamlining operations, reducing manual reminders, and improving functionality for staff and clients.

Great Customer Service: Many users have expressed their satisfaction with the company's fantastic service and response. They appreciate the courteous and patient nature of the people they worked with, highlighting that the company is always there to assist when needed.

Efficient Client Management: A significant number of reviewers find it really nice to have all their clients in one system. This feature makes it easy for them to keep track of client information and manage their business effectively.

User-Friendly Interface: Numerous users praise the product for its ease of use and intuitive user interface. They mention that scheduling events quickly is a breeze, indicating that the software allows them to complete tasks efficiently.

Confusing Sign-Up Process: Some users have expressed frustration with the sign-up process, especially when it comes to the customer-facing aspect. They find it confusing and difficult to navigate, which can create a barrier to entry for new customers.

Difficult Navigation: Users have encountered difficulties in navigating the software, leading them to believe that it is not user-friendly or easy to use. This lack of intuitive navigation can hinder their workflow and productivity.

Limited Features: Many users have mentioned that the software has several limitations. For example, features like payroll integration and usable accounting functions are limited or missing altogether. This restricts the capabilities of the software and forces users to seek alternative solutions for these important tasks.

Level 1

Level 2

Level 3

Level 4

TeamSnap in Boulder offers their club, tournament, and league management software platform with a focus on clear communication applications between different levels of the organization (e.g. coach to teammember, etc.), as well as online registration and enrollment, scheduling and team member availability management, team branding, logos and other team-related features.

Free

Basic

Premium

Ultra

Mindbody is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.

Starter

Accelerate

Ultimate

Ultimate Plus

Upper Hand

Membership Management Software automates tasks associated with running gyms, clubs, yoga studios, salons, spas, or instructional studios. It combines these tasks into a single business management platform that encompasses marketing, payment processing, and scheduling.

Membership Management

Upper Hand Demo

Celestial - Upper Hand (2020 Demo)

THE UPPER HAND-REAL APPEAL-EPIC DEMO [FUNKY SOUL]

Upper Hand provides your clients an intuitive checkout experience that increases customer satisfaction and drives repeat business.

Customizable calendar acts as your central hub, giving your staff one place to manage scheduling and availability, check-in clients, view upcoming session details, and transact.

Upper Hand empowers quicker and more informed business decisions through real-time data that’s accurate and accessible. Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth.

Manage class schedules, staff assignments, and credit passes with ease.

Integrated software & payments platform eliminates need to aggregate data from multiple costly sources. Take quicker action on outstanding balances with integrated payment tools.

Flexible contact management and marketing tools help build your book of business while eliminating costs for third-party services. Maximize marketing ROI with contact reporting like heat maps, login dates, and purchasing trends.

<div>Upper Hand is a leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less. Upper Hand untangles the complexities behind running your business, empowering your team to deliver stronger client outcomes that grow your bottom line. </div><div><br></div><div>Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making. </div><div><br></div><div>Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more. </div><div><br></div><div><i>Why Upper Hand? Let's explore some benefits our customers gain when using Upper Hand!</i></div><div><br></div><div><b>Optimize business operations:</b></div><ul><li>Saved time and money by eliminating time-consuming workarounds from inefficient tools/processes</li><li>Improved staff efficiency, morale, turnover, and overall business productivity</li><li>Reduced risk of costly errors and scheduling conflicts from manual tasks and processes</li></ul><div><b>Increase member satisfaction:</b></div><ul><li>Higher conversion rates via easy booking process that reduces friction during checkout</li><li>Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences</li><li>Increased customer satisfaction from more convenient and flexible ways to engage and transact</li></ul><div><b>Make better business decisions:</b><br></div><ul><li>Instantaneous access to accurate customer and payments data in real-time</li><li>Visualize business KPIs over time, discover buyer trends, &amp; detect impending blockers to growth</li><li>Integrated software &amp; payments platform eliminates need to aggregate data from multiple costly sources</li></ul><div><div>For more information on how Upper Hand is reinventing the way business is done in sports and fitness, visit <a href="https://upperhand.com" target="_blank" rel="nofollownoopener">upperhand.com</a>.</div></div>

See a preview of Upper Hand software

Upper Hand's fitness management software makes running your studio easier than ever. Manage your memberships, scheduling, reporting, communication, staff and payroll, payments and more. Upper Hand is configurable to fit the unique needs of your business, and is used by fitness studios to propel recurring revenue, optimize their studio operations, and improve member retention and satisfaction - enabling you and your team to focus on delivering stronger client outcomes that grow your bottom line.

Learn more at www.getupperhand.com

The Future of Sports and Fitness Software - Upper Hand

Upper Hand is more than just software; it's your new way of doing business. 

Built for fitness studios, sports facilities, and sports training academies, Upper Hand untangles the complexities behind running their business, empowering their teams to deliver stronger client outcomes that grow their bottom line. 

To learn more about Upper Hand, visit https://www.getupperhand.com.

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Instagram: https://www.instagram.com/upperhandsoftware/
Twitter: https://twitter.com/GetUpperHand
LinkedIn: https://www.linkedin.com/company/upper-hand/
Facebook: https://www.facebook.com/GetUpperHand

What would you do with an extra 10 hours per week?

Galen Harkness, owner of Denver-based EYG Basketball, shares how Upper Hand saves him an estimated 10 hours per week by making it easier to create and market his training programs.

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What is Upper Hand?