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The software has been widely used for scheduling and organizing activities in facilities with multiple zones, according to users. With its …
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What is Upper Hand?
Upper Hand is a provider of full-suite sports and fitness management software that aims to enable businesses to achieve more while doing less. Upper Hand untangles the complexities behind running a business to empower teams to deliver stronger client outcomes…
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Level 4
$0
Cloud
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Level 1
$75
Cloud
per month
Level 2
$125
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://upperhand.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
THE UPPER HAND-REAL APPEAL-EPIC DEMO [FUNKY SOUL]
YouTube
Celestial - Upper Hand (2020 Demo)
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Upper Hand Demo
YouTube
Product Details
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- Competitors
- Tech Details
What is Upper Hand?
Upper Hand is a provider of full-suite sports and fitness management software that aims to enable businesses to achieve more while doing less. Upper Hand untangles the complexities behind running a business to empower teams to deliver stronger client outcomes that grow the bottom line.
Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - can use Upper Hand’s integrated software and payments platform to operate their businesses, increase customer satisfaction, and leverage real-time data for better decision-making.
Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, and program association.
The vendor's value proposition is that Upper Hand will:
Optimize business operations:
Save time and money by eliminating time-consuming workarounds from inefficient tools/processes
Improve staff efficiency, morale, turnover, and overall business productivity
Reduce risk of costly errors and scheduling conflicts from manual tasks and processes
Increase member satisfaction:
Higher conversion rates via a booking process designed to reduce friction during checkout
Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences
Increased customer satisfaction from more convenient and flexible ways to engage and transact
Make better business decisions:
Access to accurate customer and payments data in real-time
Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth
Integrated software & payments platform eliminates need to aggregate data from multiple costly sources
Learn more at https://upperhand.com.
Upper Hand Features
- Supported: Client Scheduling & Registration
- Supported: Membership Management
- Supported: Integrated Payments
- Supported: Facility Management & Scheduling
- Supported: Retail & Inventory Management
- Supported: Staff & Payroll Management
- Supported: Contact Marketing
Upper Hand Screenshots
Upper Hand Videos
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The future of sports and fitness
What would you do with an extra 10 hours per week?
Upper Hand Competitors
Upper Hand Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States |
| Supported Languages | English |
Upper Hand Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 80% |
| Mid-Size Companies (51-500 employees) | 10% |
| Enterprises (more than 500 employees) | 10% |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
The software has been widely used for scheduling and organizing activities in facilities with multiple zones, according to users. With its user-friendly interface, customers have found the software straightforward and easy to use for basic tasks. Although some users have experienced frustrations with bugs and glitches, the customer service team has been responsive and helpful in resolving these issues. Coaches have reported that the software has given them more independence in managing their own sessions.
Furthermore, the initial set-up process was well executed, and customers have praised the fantastic customer service they received. In addition to being less expensive compared to previous solutions, the software has improved functionality and user experience for both staff and clients. It has also been beneficial in setting up programs and events. However, some users have faced difficulties with certain features not working as expected, which affected their business.
The software has streamlined operations by reducing the need for manual reminders and middleman involvement, leading to cost savings. Users who have had a positive experience recommend the software for its ease of use and overall positive experience. However, some users have encountered glitches and experienced poor app performance. Feedback regarding customer service has been mixed, with some praising its responsiveness while others criticize slow response times and limited availability.
Overall, the software's key use cases include managing scheduling and payments for facilities with multiple zones, providing independent session management for coaches, streamlining operations, reducing manual reminders, and improving functionality for staff and clients.
Great Customer Service: Many users have expressed their satisfaction with the company's fantastic service and response. They appreciate the courteous and patient nature of the people they worked with, highlighting that the company is always there to assist when needed.
Efficient Client Management: A significant number of reviewers find it really nice to have all their clients in one system. This feature makes it easy for them to keep track of client information and manage their business effectively.
User-Friendly Interface: Numerous users praise the product for its ease of use and intuitive user interface. They mention that scheduling events quickly is a breeze, indicating that the software allows them to complete tasks efficiently.
Confusing Sign-Up Process: Some users have expressed frustration with the sign-up process, especially when it comes to the customer-facing aspect. They find it confusing and difficult to navigate, which can create a barrier to entry for new customers.
Difficult Navigation: Users have encountered difficulties in navigating the software, leading them to believe that it is not user-friendly or easy to use. This lack of intuitive navigation can hinder their workflow and productivity.
Limited Features: Many users have mentioned that the software has several limitations. For example, features like payroll integration and usable accounting functions are limited or missing altogether. This restricts the capabilities of the software and forces users to seek alternative solutions for these important tasks.