Vantiv Reviews

2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (1-2 of 2)

Anonymous | TrustRadius Reviewer
March 03, 2020

Vantiv is a great option despite minor drawbacks

Score 8 out of 10
Vetted Review
Verified User
Review Source
Vantiv is used primarily by Accounts Receivable to obtain incoming payment details and reporting. Some other departments, such as Financial Planning & Analysis, Accounts Payable, as well as our Financial Executive Committee, use Vantiv as well for some reporting. Vantiv allows us to view and download reports of all deposits across multiple accounts. Through Vantiv, we also view and reply to credit card disputes from customers. We can process credit card transactions through Vantiv as well.
  • Vantiv's credit card processing terminal is very straightforward, easy to use, and fast.
  • Vantiv's credit card dispute portal provides beneficial information regarding disputes and chargebacks. Even the customer number associated with the charge is provided, which cuts down on time needed to research conflicts.
  • The Vantiv homepage/dashboard is structured in a very easy to navigate fashion.
  • The website often crashes while downloading reports or switching between modules.
  • The phone support is lacking - support is available 24/7, but it is difficult to find a rep that is knowledgeable and can provide the answers you are looking for.
  • There are hidden fees that are not disclosed when opening the account.
Vantiv is appropriate for a large company that operates with several bank accounts. The dashboard makes it very easy to toggle between separate bank accounts. Due to the fee structure and hidden fees assessed, I would not recommend this program to a small business as there are much more affordable options on the market.
Read this authenticated review
Heather Frick | TrustRadius Reviewer
March 20, 2018

Vantiv/WorldPay

Score 6 out of 10
Vetted Review
Verified User
Review Source
We use Vantiv to process payment for magazine subscriptions for our company. It is only used by that department. It allows customers to easily pay with any of the 4 major credit cards, and they are easily compiled into one, easy to read report for me to keep track of. I also appreciate the monthly billing statement they produce for the credit card charges.
  • Great reports
  • Accepts all 4 major credit cards
  • Easy to read billing statement
  • Better customer service
  • Roll the monthly service fee into the monthly billing
  • Better communication with account reps
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
Read Heather Frick's full review

About Vantiv

Vantiv is an American payment gateway software solution which merged with British payment processing company Worldpay in 2017. The new entity will take the name Worldpay.
Categories:  Payment Gateway

Vantiv Technical Details

Operating Systems: Unspecified
Mobile Application:No