Verint Community (Telligent)

Verint Community (Telligent)

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Score 9.1 out of 100
Verint Community (Telligent)

Overview

What is Verint Community (Telligent)?

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired...
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Video Reviews

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Pricing

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What is Verint Community (Telligent)?

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

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What is Higher Logic Vanilla?

Higher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.

What is Thinkific?

Thinkific headquartered in Vancouver provides their learning management system for online course and content creators to distribute their lessons to unlimited students, featuring content schedule distribution, some marketing features, certifications, as well as quizzes and surveys.

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Product Demos

Newsela Incubates Innovation with Verint Community
04:04
Analog Devices Advances Digital-First Engagement for Customers and Employees
03:43
Verint Community DEMO
36:19
MyOlympus Community Promo
01:37
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Product Details

What is Verint Community (Telligent)?

Verint® Community™, formerly known as Telligent, is an online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce.

Verint Community can be used to reduce demand for support, elevate the voice of the customer, and enhance team productivity.

The vendor states that customers have seen, for example, >40% average decrease in support cases within the first 6 months of adoption, and 33% YoY decrease in support costs.

Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems.

Verint Community (Telligent) Features

  • Supported: Discussion and Q&A Forums w/Verified Answers
  • Supported: Blogs
  • Supported: Wikis
  • Supported: Knowledge base
  • Supported: File/Resource Gallery
  • Supported: Polls
  • Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
  • Supported: Gamification
  • Supported: Member Presence Indication / Expert Finder
  • Supported: Private Messaging
  • Supported: Reputation Scoring Model
  • Supported: Content and People Recommendation Engine
  • Supported: Engagement Reporting (w/ Data Visualization)
  • Supported: Flexible UI configurable at site and group level
  • Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
  • Supported: Automation Studio : Built-in Developer Tools
  • Supported: Widget Studio : Built-in Developer Tools
  • Supported: Theme Studio : Built-in Developer Tools
  • Supported: Articles
  • Supported: Ideation
  • Supported: Marketplace
  • Supported: Mobile

Verint Community (Telligent) Screenshots

Screenshot of Sophos Community offers forums, blogs, events, and membership perks for its usersScreenshot of VisionAires is a community powered by Verint featuring working groups, event, and a content hubScreenshot of An Avnet community with courses, competitions, and networking opportunitiesScreenshot of The ADI Engineer Zone is a community hub with built-in learning modules, webcasts, blogs, and supportScreenshot of MicroFocus is a community to ask questions, join conversations, or share ideas

Verint Community (Telligent) Videos

Customer Story: Newsela Incubates Innovation with Verint Community
Customer Story: Analog Devices Advances Digital-First Engagement for Customers and Employees
Verint Community product DEMO
MyOlympus Community Promo

Verint Community (Telligent) Downloadables

Verint Community (Telligent) Integrations

Verint Community (Telligent) Competitors

Verint Community (Telligent) Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request

Frequently Asked Questions

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

Higher Logic Thrive, Salesforce Experience Cloud, and Khoros Communities are common alternatives for Verint Community (Telligent).

Reviewers rate Usability highest, with a score of 8.7.

The most common users of Verint Community (Telligent) are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
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Comparisons

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Reviews and Ratings

 (19)

Ratings

Reviews

(1-10 of 10)
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Score 8 out of 10
Vetted Review
Verified User
I use Verint Community to manage our private community of professional service providers. We provide software that helps them manage their firms and provide services to their clients, and they use our forums to discuss our products, business practices, client management, and growth strategies.
  • User access is robust.
  • The platform is extremely configurable.
  • Integrations are easy.
  • Analytics could be improved.
  • Emails are not configurable.
Verint can be exactly what you want it to be - use the APIs, add embeddable, customize with SocialEdge, and you'll have the forum of your dreams. If you are looking for something basic, this is not for you. The selling point for Verint is how configurable it is, but that also means it can be quite vanilla out of the box. You'll need to work with it a bit to make it special.
Score 5 out of 10
Vetted Review
Verified User
We use it mostly as an organic community (Q&A, discussions, etc.) of users and experts answering other users' questions on the support side, providing an extra layer of support and on the marketing side, posting blogs and relevant product information, features, and overall one-way communications to all of our customers and future customers.
  • Notifications
  • Role assignment
  • Automated moderation/integration with Akismet
  • SEO
  • Moderation interface
  • Out of box customization
  • Better admin interface
It is a good "basic" platform but lacks 2-way communication with Akismet, which does not allow the system to learn what needs to be moderated or not and adapt to new ways of spam detection and blocking. Problems with SEO metadata; it adds information on it's own instead of letting the expert add only the information it actually wants to send - restricting character input to 65 characters. The system adds all the rest without any chance of removing what it adds. I feel it is frustrating.

Works great with Q&A and discussions but, when moderating one response, it actually breaks the navigation and you have to go back to the main page in order to resume navigation. The old versions had a notification telling customers that the page was under review when there was a moderation action. Now it shows the only page as a 404 error "you ran into a bump on the internet", in my opinion, it's not good.
Score 10 out of 10
Vetted Review
Verified User
I manage the platform along with another community manager. We use the platform to create a community to help our users with support, networking and knowledge sharing.
  • It is a highly configurable system
  • Rolling out changes is super easy and quick
  • Has a lot of feature depth (including integrating with other systems)
  • Make it easier to customize widget UI - without requiring extensive coding experience
  • Provide templates for Community homepages that are simple and have great UX
  • Make it easy to change the theme
Great configurability and flexibility. However, there should be more options of presenting the Group navigation - which collapses into this dropdown view and therefore has two states which can be confusing.
Score 6 out of 10
Vetted Review
Verified User
We use the community platform for our communities for three segments - Education, PRO & Gaming. It allows us to implement out-of-the-box functionalities to engage with our customers in a more closed approach.
  • Verint Community supports applications like forums, blogs, and ideas that are robust and easy to use. It is one of the key requirements for any community
  • The community platform has various features to engage with users and users engaging with each other, like a social network
  • Support for multiple languages, especially users who are not logged in. Currently, it's always in English, and only if the browser language is changed, then the language can be different, which is not optimal.
  • User interface is very poor. We need to create multiple new UI to fix these issues.
  • Live chat functionality is very dated and not usable.
It is well suited for one language community and for a single country but very bad for communities in multiple countries and languages. It is great for users to collaborate and engage in a platform.
Score 8 out of 10
Vetted Review
Verified User
Verint Community is used as the platform that hosts an external online community to support connecting early childhood systems builders and professionals across the United States. It allows for peer-to-peer connections to form organically, provides a place for people from different organizations to work together on complex problems, provides a place for members to crowdsource and discuss resources from across the early childhood field, and ask for help and guidance from peers.
  • Open API allows for integrations and custom development work so that you can enhance the out-of-the-box features
  • Flexible back-end system administration and design elements that allow you to create the user experience that makes sense for your community and use cases
  • Strong discussion forum functionality with multi-level threading
  • Ability to create an online community that has public-facing groups and content as well as member-only, private, and secret groups.
  • Search is strong
  • While still not ideal, the reports/analytics are stronger than some other community platforms
  • The user experience out-of-the-box could be improved, especially the new member onboarding and welcoming experience. For example, it isn't easy for users to figure out how to subscribe to the various applications that are turned on for a group (blog, calendar/events, wikis, ideas); by default group members are only subscribed to discussion forums. We wish that system admins could define default notification, subscription, and email digest settings for users.
  • The design of some of the widgets could be improved and made consistent across application types.
  • You can do anything you want with the Verint Community platform if you have a developer or a development team -- if you don't, it can be costly to enhance the out-of-the-box features to get the experience you are trying to build for your members.
  • The Automation Rules that have been enhanced recently hold a lot of promise, but need to be made easier for a non-programmer. Some standard automation rules need to be created in order to support driving desired member behaviors.
  • The system does not allow for file collaboration and isn't integrated out-of-the-box with file storage platforms like Google Drive, Box, Dropbox, etc. -- having version control on uploaded files would be a welcome enhancement. This would allow us to build collaboration groups where people from various organizations could more easily collaborate together on files.
It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
We are a relatively new customer, so this is hard to rate at this point. We do get very quick and good responses when we post questions in the customer community. Our support tickets are handled well overall.
If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community.
Score 10 out of 10
Vetted Review
Verified User
Our organization uses Verint Community to ensure that all employees have access to the knowledge, resources, and networks they need to do their jobs whether it's asking questions, sharing best practices, or collaborating with others. While it originally started with a focus on one segment of the company, it's since spread out across the organization allowing all our employees to come together in one location which has vastly improved cross-functional collaboration.
  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.
  • Permissions can be a bit time consuming since they must be set group by group instead of at an admin level.
  • Needs more options for integration that don't require significant technical expertise.
Verint Community is surprisingly applicable in both internal and external use cases. I would absolutely recommend it for external communities with a focus on support as the behind the scenes analytics and moderation would make it a breeze to manage. And I'd just as equally recommend it for internal communities with a wide array of subjects and areas to host discussions around.
While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.
Other than a few users who have come into the platform expecting complete control of the look and feel, most of our users have found the platform very easy to use. They often remark that it's just like other sites they've used outside of work such as user groups, forums, etc.

From the admin side, it's pretty usable too! We haven't had too many head scratcher moments.
JJ Janikis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Verint Community is being used to host our online community for educator users. This program is available for all of our users and internal staff to communicate and collaborate. This online community is solving user engagement and opens a new channel for communication.
  • Custom design.
  • Flexible admin management.
  • Reporting and member analytics.
  • Improved notification systems to members.
  • Search and filtering.
  • Permissions and roles are complicated.
Verint is a great option if you are really looking to create a custom community experience. There are lots of tools for custom design and development to make it fit your brand and/or development needs.
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services.
Positive reviews from internal team and educator users.
Score 9 out of 10
Vetted Review
Verified User
Georgian uses Community to support the executives and staff at the companies they invest in - late-stage, high-growth tech companies. We use the community to enable better information transfer to help the companies in the Georgian portfolio scale faster. It is being used by Georgian internal staff, executives and staff at over 45 companies.

The business problem we are using Verint to address is the need to increase the speed and penetration of peer-led good practices and lessons learned to help our companies accelerate growth and avoid missteps. We have a very active community that includes private and public groups, a member directory, unique content, an expert center and a library of assets.
  • Flexibility - if you can dream it, Verint can enable it!
  • Search is powerful.
  • Customer Support is very strong.
  • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
  • Slack integration would be ideal.
  • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
Because Verint is such a powerful tool, it's only as good as the community leader designing the community. It is a great option for all size companies because of its scalability and reliability. I have used it for small, intimate communities as well as enterprise level, large ones and it is applicable in all scenarios. Customer service is super - while there is not a lot of training available on the web site, the personalized care the support team and community offers is very strong. While it is not without its quirks, it is very stable. It would be useful for intranets, hybrid communities, partner networks and customer support communities alike. And, it is a good value for the costs!
Customer support is a general strength of Verint as the team is generally responsive, knowledgeable and helpful. There could be better documentation for the tool, but once set up, it is pretty easy to figure out even for non technical people.
Very usable once you learn some of the quirks - for example, when uploading a video you need to know it must be within a certain size limit or else the upload won't display, and if you upload it a certain way, then it will be a PDF even if you upload an Excel sheet. But once you figure out some of the nuances, its usability (ease of use) is very high. It is not a long or painful learning curve - just a matter of refining various use cases.
Lisa Allison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We chose to migrate our robust, customer support community to the Telligent platform two years ago. Our public, external community serves our customers' product support needs and is also utilized by ADI engineers across the organization. We made the decision to move to Telligent after careful analysis of several community platforms. Telligent checked "all the boxes" and fulfilled our business needs for a platform that could continue to grow and evolve with our community.
  • A wealth of OOTB functionality, keeping customization light if preferred.
  • Insightful analytics built into the platform.
  • Automation rules that can be written to update permissions and send emails. (Lots of capability to tap into here.)
  • You can control permissions down to the content level.
  • Accessing user view widgets for personalization.
  • Blogs can be saved in draft state for editing and can be set to publish at a future date. I schedule out 3-4 weeks of content at a time!
  • Because of the detailed permission structure it can take some time to assign permissions to new groups. I believe Telligent is working on permission inheritance for a future release.
  • Cannot edit tags without editing content.
  • Would like to be able to report on content by keyword. Results such as how many pieces of content contain a specific keyword, when they were created and by whom. Tag cloud is available but would like a report to share with our business units.
Verint/Telligent can support internal or external communities. The automation rules make Telligent well suited for product support alerts used in external communities and email notifications regarding member inactivity that can be used for external and internal communities.

Telligent is comprised of various applications that may be added to any group. Applications such as: forums, wiki, blogs, ideas, calendar and galleries. This allows for a wide range of content. The applications used by Telligent allow for a sub forum or sub group model, making it ideal for a variety of community use cases.
We came from another vendor that offered a platinum support model and were seeking the same level of attention to our account. Telligent has not only met our expectations for support, they have done so as an inclusive part of their sales model - no extra support packages to purchase. We are very impressed with our CSM and the technical folks who answer tickets. Response times are very quick and the tech teams are willing to jump on a call if more clarification is needed.
When we migrated many of our members did not even realize we had done so. The platform is easy to navigate for end users with intuitive CTA buttons. Community managers will be able to pick up the admin console quite quickly. The admin panel is laid out in a logical manner and there is a wealth of documentation on the Telligent community for the admin functions and API.
Amy Hicks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Telligent Community is being used across the organization for a variety of purposes. Instead of having siloed SharePoint sites we used Telligent to store all archived and current documents. It was great to be able to search across departments for documents, files, or threads for information.
  • Search. Search.Search
  • Permissions based on credentials
  • Current social media styling
  • The ability to customize a layout and save it for future use
I think that Telligent Community scales well across multiple organization sizes and can fill many different needs.
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