Verint Community (Telligent Community) Reviews

8 Ratings
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Reviews (1-6 of 6)

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JJ Janikis | TrustRadius Reviewer
September 11, 2020

Create a custom community experience; highly recommend

Score 9 out of 10
Vetted Review
Verified User
Review Source
Verint Community is being used to host our online community for educator users. This program is available for all of our users and internal staff to communicate and collaborate. This online community is solving user engagement and opens a new channel for communication.
  • Custom design.
  • Flexible admin management.
  • Reporting and member analytics.
  • Improved notification systems to members.
  • Search and filtering.
  • Permissions and roles are complicated.
Verint is a great option if you are really looking to create a custom community experience. There are lots of tools for custom design and development to make it fit your brand and/or development needs.
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services.
Read JJ Janikis's full review
Lisa Allison | TrustRadius Reviewer
September 09, 2020

Don't gamble with your community. Verint is your best bet!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We chose to migrate our robust, customer support community to the Telligent platform two years ago. Our public, external community serves our customers' product support needs and is also utilized by ADI engineers across the organization. We made the decision to move to Telligent after careful analysis of several community platforms. Telligent checked "all the boxes" and fulfilled our business needs for a platform that could continue to grow and evolve with our community.
  • A wealth of OOTB functionality, keeping customization light if preferred.
  • Insightful analytics built into the platform.
  • Automation rules that can be written to update permissions and send emails. (Lots of capability to tap into here.)
  • You can control permissions down to the content level.
  • Accessing user view widgets for personalization.
  • Blogs can be saved in draft state for editing and can be set to publish at a future date. I schedule out 3-4 weeks of content at a time!
  • Because of the detailed permission structure it can take some time to assign permissions to new groups. I believe Telligent is working on permission inheritance for a future release.
  • Cannot edit tags without editing content.
  • Would like to be able to report on content by keyword. Results such as how many pieces of content contain a specific keyword, when they were created and by whom. Tag cloud is available but would like a report to share with our business units.
Verint/Telligent can support internal or external communities. The automation rules make Telligent well suited for product support alerts used in external communities and email notifications regarding member inactivity that can be used for external and internal communities.

Telligent is comprised of various applications that may be added to any group. Applications such as: forums, wiki, blogs, ideas, calendar and galleries. This allows for a wide range of content. The applications used by Telligent allow for a sub forum or sub group model, making it ideal for a variety of community use cases.
We came from another vendor that offered a platinum support model and were seeking the same level of attention to our account. Telligent has not only met our expectations for support, they have done so as an inclusive part of their sales model - no extra support packages to purchase. We are very impressed with our CSM and the technical folks who answer tickets. Response times are very quick and the tech teams are willing to jump on a call if more clarification is needed.
Read Lisa Allison's full review
Anonymous | TrustRadius Reviewer
September 19, 2020

Verint Community (Telligent) - flexible platform for experienced community teams

Score 8 out of 10
Vetted Review
Verified User
Review Source
Verint Community is used as the platform that hosts an external online community to support connecting early childhood systems builders and professionals across the United States. It allows for peer-to-peer connections to form organically, provides a place for people from different organizations to work together on complex problems, provides a place for members to crowdsource and discuss resources from across the early childhood field, and ask for help and guidance from peers.
  • Open API allows for integrations and custom development work so that you can enhance the out-of-the-box features
  • Flexible back-end system administration and design elements that allow you to create the user experience that makes sense for your community and use cases
  • Strong discussion forum functionality with multi-level threading
  • Ability to create an online community that has public-facing groups and content as well as member-only, private, and secret groups.
  • Search is strong
  • While still not ideal, the reports/analytics are stronger than some other community platforms
  • The user experience out-of-the-box could be improved, especially the new member onboarding and welcoming experience. For example, it isn't easy for users to figure out how to subscribe to the various applications that are turned on for a group (blog, calendar/events, wikis, ideas); by default group members are only subscribed to discussion forums. We wish that system admins could define default notification, subscription, and email digest settings for users.
  • The design of some of the widgets could be improved and made consistent across application types.
  • You can do anything you want with the Verint Community platform if you have a developer or a development team -- if you don't, it can be costly to enhance the out-of-the-box features to get the experience you are trying to build for your members.
  • The Automation Rules that have been enhanced recently hold a lot of promise, but need to be made easier for a non-programmer. Some standard automation rules need to be created in order to support driving desired member behaviors.
  • The system does not allow for file collaboration and isn't integrated out-of-the-box with file storage platforms like Google Drive, Box, Dropbox, etc. -- having version control on uploaded files would be a welcome enhancement. This would allow us to build collaboration groups where people from various organizations could more easily collaborate together on files.
It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
We are a relatively new customer, so this is hard to rate at this point. We do get very quick and good responses when we post questions in the customer community. Our support tickets are handled well overall.
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Anonymous | TrustRadius Reviewer
September 11, 2020

THE Ideal Solution for Both Internal and External Communities!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our organization uses Verint Community to ensure that all employees have access to the knowledge, resources, and networks they need to do their jobs whether it's asking questions, sharing best practices, or collaborating with others. While it originally started with a focus on one segment of the company, it's since spread out across the organization allowing all our employees to come together in one location which has vastly improved cross-functional collaboration.
  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.
  • Permissions can be a bit time consuming since they must be set group by group instead of at an admin level.
  • Needs more options for integration that don't require significant technical expertise.
Verint Community is surprisingly applicable in both internal and external use cases. I would absolutely recommend it for external communities with a focus on support as the behind the scenes analytics and moderation would make it a breeze to manage. And I'd just as equally recommend it for internal communities with a wide array of subjects and areas to host discussions around.
While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.
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Anonymous | TrustRadius Reviewer
September 09, 2020

If you can envision it, you can build it

Score 9 out of 10
Vetted Review
Verified User
Review Source
Georgian uses Community to support the executives and staff at the companies they invest in - late-stage, high-growth tech companies. We use the community to enable better information transfer to help the companies in the Georgian portfolio scale faster. It is being used by Georgian internal staff, executives and staff at over 45 companies.

The business problem we are using Verint to address is the need to increase the speed and penetration of peer-led good practices and lessons learned to help our companies accelerate growth and avoid missteps. We have a very active community that includes private and public groups, a member directory, unique content, an expert center and a library of assets.
  • Flexibility - if you can dream it, Verint can enable it!
  • Search is powerful.
  • Customer Support is very strong.
  • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
  • Slack integration would be ideal.
  • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
Because Verint is such a powerful tool, it's only as good as the community leader designing the community. It is a great option for all size companies because of its scalability and reliability. I have used it for small, intimate communities as well as enterprise level, large ones and it is applicable in all scenarios. Customer service is super - while there is not a lot of training available on the web site, the personalized care the support team and community offers is very strong. While it is not without its quirks, it is very stable. It would be useful for intranets, hybrid communities, partner networks and customer support communities alike. And, it is a good value for the costs!
Customer support is a general strength of Verint as the team is generally responsive, knowledgeable and helpful. There could be better documentation for the tool, but once set up, it is pretty easy to figure out even for non technical people.
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Amy Hicks | TrustRadius Reviewer
August 26, 2014

Social Community Collaboration

Score 10 out of 10
Vetted Review
Verified User
Review Source
Telligent Community is being used across the organization for a variety of purposes. Instead of having siloed SharePoint sites we used Telligent to store all archived and current documents. It was great to be able to search across departments for documents, files, or threads for information.
  • Search. Search.Search
  • Permissions based on credentials
  • Current social media styling
  • The ability to customize a layout and save it for future use
I think that Telligent Community scales well across multiple organization sizes and can fill many different needs.
Read Amy Hicks's full review

About Verint Community (Telligent Community)

Verint Customer Engagement Solutions, with the flexibility and scalability of Telligent Community. Verint Community aims to give organizations 100% control of their online brand experience.

It is presented by the vendor as the world’s most flexible and scalable platform for powering innovative online communities and forums for engagement, support, web self-service, agent to agent collaboration, and insights. Deploy it in Verint’s Cloud, own Cloud or On-Premises.

As part of Verint’s Intelligent Self-Service portfolio, Verint Community can be deployed standalone, integrated with, or embedded into other enterprise systems to make them more socially engaging to increase adoption and deliver high impact experiences.
Categories:  Collaboration,  Web Portal,  Community

Verint Community (Telligent Community) Features

Has featureDiscussion and Q&A Forums w/Verified Answers
Has featureBlogs
Has featureWikis
Has featureKnowledge base
Has featureFile/Resource Gallery
Has featurePolls
Has featurePublic, Private, and Semi Public or Private Groups/Micro-communites
Has featureGamification
Has featureMember Presence Indication
Has featurePrivate Messaging
Has featureReputation Scoring Model
Has featureContent and People Recommendation Engine
Has featureEngagement Reporting (w/ Data Visualization)
Has featureFlexible UI configurable at site and group level
Has featureCase Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
Has featureAutomation Studio : Built-in Developer Tools
Has featureWidget Studio : Built-in Developer Tools
Has featureTheme Studio : Built-in Developer Tools

Verint Community (Telligent Community) Integrations

Sitecore Experience Platform, MS SharePoint, Salesforce CRM, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Verint Knowledge Management

Verint Community (Telligent Community) Competitors

Higher Logic, Salesforce Community Cloud, Khoros Communities (Formerly Spredfast + Lithium), Jive-x (Discontinued)

Verint Community (Telligent Community) Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Verint Community (Telligent Community) Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar
Phone
Email

Verint Community (Telligent Community) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Global
Supported Languages: English, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request