Verint Community (Telligent)

Verint Community (Telligent)

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Score 9.1 out of 100
Verint Community (Telligent)

Overview

Recent Reviews

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Pricing

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What is Verint Community (Telligent)?

Verint Connect (based on Telligent Community) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is Verint Community (Telligent)?

Verint Customer Engagement Solutions, with the flexibility and scalability of Telligent Community. Verint Community aims to give organizations 100% control of their online brand experience.

It is presented by the vendor as the world’s most flexible and scalable platform for powering innovative online communities and forums for engagement, support, web self-service, agent to agent collaboration, and insights. Deploy it in Verint’s Cloud, own Cloud or On-Premises.

As part of Verint’s Intelligent Self-Service portfolio, Verint Community can be deployed standalone, integrated with, or embedded into other enterprise systems to make them more socially engaging to increase adoption and deliver high impact experiences.

Verint Community (Telligent) Features

  • Supported: Discussion and Q&A Forums w/Verified Answers
  • Supported: Blogs
  • Supported: Wikis
  • Supported: Knowledge base
  • Supported: File/Resource Gallery
  • Supported: Polls
  • Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
  • Supported: Gamification
  • Supported: Member Presence Indication
  • Supported: Private Messaging
  • Supported: Reputation Scoring Model
  • Supported: Content and People Recommendation Engine
  • Supported: Engagement Reporting (w/ Data Visualization)
  • Supported: Flexible UI configurable at site and group level
  • Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
  • Supported: Automation Studio : Built-in Developer Tools
  • Supported: Widget Studio : Built-in Developer Tools
  • Supported: Theme Studio : Built-in Developer Tools

Verint Community (Telligent) Video

Telligent Community

Verint Community (Telligent) Downloadables

Verint Community (Telligent) Integrations

Verint Community (Telligent) Competitors

Verint Community (Telligent) Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request

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Frequently Asked Questions

What is Verint Community (Telligent)?

Verint Connect (based on Telligent Community) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

What is Verint Community (Telligent)'s best feature?

Reviewers rate Usability highest, with a score of 8.7.

Who uses Verint Community (Telligent)?

The most common users of Verint Community (Telligent) are from Enterprises (1,001+ employees) and the Electrical & Electronic Manufacturing industry.

Reviews and Ratings

 (12)

Ratings

Reviews

(1-5 of 5)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
We chose Verint because we are building a technical ecosystem of various technology platforms and needed an online community platform that would allow flexibility and scale as we grow. The open API was a big factor in the decision. We liked the pricing model and as our community grows, the cost will not be prohibitive.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Verint Community scored significantly better in our RFI efforts than all the other platforms considered. Ultimately we also needed a platform that could be deployed on-premise on our own servers and Verint was able to easily deliver.
JJ Janikis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We also reviewed Higher Logic and Community Cloud. Higher Logic was not able to be customized to meet our needs and felt outdated. Community Cloud required a lot of custom design and development that was very costly.
Score 9 out of 10
Vetted Review
Verified User
Review Source
There are many different enterprise ready community platforms on the market, and each one has its own superpowers. The greatest strength Verint has to offer is the complete control a community leader has over the design of the community to build their vision with few limitations.
Lisa Allison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
As stated in my opening, Verint fulfilled all of our business needs and has the most robust out of the box functionality. Many of the other platforms require heavy customization for design and reporting. Telligent has a full library of drag and drop widgets and a theme studio that allows community managers to design group pages and update their theme without having to be technically savvy. Telligent also hosts automation rules that can be written to leverage the APIs to automate community processes. Reporting includes: Community health, Top searches, Searches with no results, Active/Viewed Content, Active/New Groups, Member participation and several more.