Verint Community (Telligent)

Verint Community (Telligent) Reviews

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Ratings and Reviews
(1-6 of 6)

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Lisa Allison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Verint/Telligent can support internal or external communities. The automation rules make Telligent well suited for product support alerts used in external communities and email notifications regarding member inactivity that can be used for external and internal communities.

Telligent is comprised of various applications that may be added to any group. Applications such as: forums, wiki, blogs, ideas, calendar and galleries. This allows for a wide range of content. The applications used by Telligent allow for a sub forum or sub group model, making it ideal for a variety of community use cases.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Verint Community is surprisingly applicable in both internal and external use cases. I would absolutely recommend it for external communities with a focus on support as the behind the scenes analytics and moderation would make it a breeze to manage. And I'd just as equally recommend it for internal communities with a wide array of subjects and areas to host discussions around.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Because Verint is such a powerful tool, it's only as good as the community leader designing the community. It is a great option for all size companies because of its scalability and reliability. I have used it for small, intimate communities as well as enterprise level, large ones and it is applicable in all scenarios. Customer service is super - while there is not a lot of training available on the web site, the personalized care the support team and community offers is very strong. While it is not without its quirks, it is very stable. It would be useful for intranets, hybrid communities, partner networks and customer support communities alike. And, it is a good value for the costs!

Verint Community (Telligent) Scorecard Summary

What is Verint Community (Telligent)?

Verint Customer Engagement Solutions, with the flexibility and scalability of Telligent Community. Verint Community aims to give organizations 100% control of their online brand experience.

It is presented by the vendor as the world’s most flexible and scalable platform for powering innovative online communities and forums for engagement, support, web self-service, agent to agent collaboration, and insights. Deploy it in Verint’s Cloud, own Cloud or On-Premises.

As part of Verint’s Intelligent Self-Service portfolio, Verint Community can be deployed standalone, integrated with, or embedded into other enterprise systems to make them more socially engaging to increase adoption and deliver high impact experiences.

Verint Community (Telligent) Features

  • Supported: Discussion and Q&A Forums w/Verified Answers
  • Supported: Blogs
  • Supported: Wikis
  • Supported: Knowledge base
  • Supported: File/Resource Gallery
  • Supported: Polls
  • Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
  • Supported: Gamification
  • Supported: Member Presence Indication
  • Supported: Private Messaging
  • Supported: Reputation Scoring Model
  • Supported: Content and People Recommendation Engine
  • Supported: Engagement Reporting (w/ Data Visualization)
  • Supported: Flexible UI configurable at site and group level
  • Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
  • Supported: Automation Studio : Built-in Developer Tools
  • Supported: Widget Studio : Built-in Developer Tools
  • Supported: Theme Studio : Built-in Developer Tools

Verint Community (Telligent) Video

Telligent Community

Verint Community (Telligent) Downloadables

Verint Community (Telligent) Integrations

Verint Community (Telligent) Competitors

Verint Community (Telligent) Pricing

Verint Community (Telligent) Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request

Frequently Asked Questions

What is Verint Community (Telligent)?

Verint Connect (based on Telligent Community) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

What is Verint Community (Telligent)'s best feature?

Reviewers rate Usability highest, with a score of 8.7.

Who uses Verint Community (Telligent)?

The most common users of Verint Community (Telligent) are from Enterprises and the Electrical & Electronic Manufacturing industry.