Verint Community

Formerly Telligent Community

The Verint Community is extremely well suited to external customer communities. The different content types (forums, blogs, events, ideation, etc.) are all very easy to configure and manage. If you have use cases designed around engaging your audience then I would recommend this platform. It is easy to manage members, create workflows and processes, and configure features to your needs.

Perhaps the only issue the platform has, is that someone with no developer resources or budget may struggle to take full advantage of the platform's capability.

It is very well-suited to peer-to-peer benchmarking as information can be organized and retained far better than email lists.
News digests and robust subscription options make it easy for members to get the right amount of notifications.

It appears less able to integrate interesting community content into other enterprise products like SharePoint / MS365 than some competitors like ServiceNow.

The Verint Community is a scalable platform that allows for localisation, and can be self-hosted (in Azure) as well as having them host it for you. It's extremely customisable (including features in the content editor), and has a regular release cycle for product updates. They way it can be customised makes it relatively straight forward for technically-minded staff to make tweaks without needing a full dev team.

The Verint Community provides an easy-to-use platform for forums, wikis, blogs and idea exchange. It allows us to build a community based on our customers' needs and it allows us to make continuous improvements and customizations to meet those needs fairly easily.

Great configurability and flexibility. However, there should be more options of presenting the Group navigation - which collapses into this dropdown view and therefore has two states which can be confusing.

Verint Community (Telligent) is extremely useful if you are goal is to expand your regular business by creating high engagement and creating word of mouth to have more conversions but it is not good to use it like a social media platform as there is a lot to improve that department.

When researching Community providers, Verint was the best considering functionality and ability to customize.

If you're looking for a community platform that you want to be able to tailor to your needs and have an extremely high level of configuration/customization options, this is the one for you. I would caution against using this as a "beginner" platform for a company or community manager, but if you're looking to really "level up" your community experience, Verint is an amazing option. Other platforms may be easier or can be launched with a minimal amount of effort, but Verint is that situation where you get out what you put in. A little extra work and truly understanding your community needs can take you leaps and bounds against other solutions. That being said, for anyone new in the community space, Verint can fill that need too, but you're going to have access to so many more tools than you'll know what to do with.

With the platform, we were able to integrate or replace multiple other sites for our customer digital experience and simplify how our customers work with our company. Highlighting our community has become a tool for our sales teams and a factor for our renewals teams.

Verint can be exactly what you want it to be - use the APIs, add embeddable, customize with SocialEdge, and you'll have the forum of your dreams. If you are looking for something basic, this is not for you. The selling point for Verint is how configurable it is, but that also means it can be quite vanilla out of the box. You'll need to work with it a bit to make it special.

It is a good "basic" platform but lacks 2-way communication with Akismet, which does not allow the system to learn what needs to be moderated or not and adapt to new ways of spam detection and blocking. Problems with SEO metadata; it adds information on it's own instead of letting the expert add only the information it actually wants to send - restricting character input to 65 characters. The system adds all the rest without any chance of removing what it adds. I feel it is frustrating.

Works great with Q&A and discussions but, when moderating one response, it actually breaks the navigation and you have to go back to the main page in order to resume navigation. The old versions had a notification telling customers that the page was under review when there was a moderation action. Now it shows the only page as a 404 error "you ran into a bump on the internet", in my opinion, it's not good.

It is well suited for one language community and for a single country but very bad for communities in multiple countries and languages. It is great for users to collaborate and engage in a platform.

It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.

Verint Community is surprisingly applicable in both internal and external use cases. I would absolutely recommend it for external communities with a focus on support as the behind the scenes analytics and moderation would make it a breeze to manage. And I'd just as equally recommend it for internal communities with a wide array of subjects and areas to host discussions around.

Verint is a great option if you are really looking to create a custom community experience. There are lots of tools for custom design and development to make it fit your brand and/or development needs.

Because Verint is such a powerful tool, it's only as good as the community leader designing the community. It is a great option for all size companies because of its scalability and reliability. I have used it for small, intimate communities as well as enterprise level, large ones and it is applicable in all scenarios. Customer service is super - while there is not a lot of training available on the web site, the personalized care the support team and community offers is very strong. While it is not without its quirks, it is very stable. It would be useful for intranets, hybrid communities, partner networks and customer support communities alike. And, it is a good value for the costs!

Verint/Telligent can support internal or external communities. The automation rules make Telligent well suited for product support alerts used in external communities and email notifications regarding member inactivity that can be used for external and internal communities.

Telligent is comprised of various applications that may be added to any group. Applications such as: forums, wiki, blogs, ideas, calendar and galleries. This allows for a wide range of content. The applications used by Telligent allow for a sub forum or sub group model, making it ideal for a variety of community use cases.

I think that Telligent Community scales well across multiple organization sizes and can fill many different needs.