Don't gamble with your community. Verint is your best bet!
We chose to migrate our robust, customer support community to the Verint/Telligent platform two years ago. Our public, external community …
Overview
What is Verint Community?
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired…
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Senior Community Strategist
Analog Devices (Electrical & Electronic Manufacturing, 10,001+ employees)
Pricing
N/A
Unavailable
What is Verint Community?
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Thinkific?
Thinkific headquartered in Vancouver provides their system for online course and content creators to distribute their lessons to unlimited students, featuring content schedule distribution, some marketing features, certifications, as well as quizzes and surveys.
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What is Higher Logic Vanilla?
Higher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.
Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Verint Community?
Verint® Community™, formerly known as Telligent, is an online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce.
Verint Community can be used to reduce demand for support, elevate the voice of the customer, and enhance team productivity.
The vendor states that customers have seen, for example, >40% average decrease in support cases within the first 6 months of adoption, and 33% YoY decrease in support costs.
Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems.
Verint Community Features
- Supported: Discussion and Q&A Forums w/Verified Answers
- Supported: Blogs
- Supported: Wikis
- Supported: Knowledge base
- Supported: File/Resource Gallery
- Supported: Polls
- Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
- Supported: Gamification
- Supported: Member Presence Indication / Expert Finder
- Supported: Private Messaging
- Supported: Reputation Scoring Model
- Supported: Content and People Recommendation Engine
- Supported: Engagement Reporting (w/ Data Visualization)
- Supported: Flexible UI configurable at site and group level
- Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
- Supported: Automation Studio : Built-in Developer Tools
- Supported: Widget Studio : Built-in Developer Tools
- Supported: Theme Studio : Built-in Developer Tools
- Supported: Articles
- Supported: Ideation
- Supported: Marketplace
- Supported: Mobile
Verint Community Screenshots
Verint Community Videos
Customer Story: Analog Devices Advances Digital-First Engagement for Customers and Employees
Verint Community product DEMO
MyOlympus Community Promo
Hear how Verint Community provides Lenovo, a global technology company employing 82,000 people around the world and serving millions of customers every day in 180 markets, with a unified platform to host its global communities and maximize the opportunity for engagement across its business segments.
Verint Community Integrations
Verint Community Competitors
Verint Community Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request |
Verint Community Downloadables
Frequently Asked Questions
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.
Higher Logic Thrive, Salesforce Experience Cloud, and Khoros Communities are common alternatives for Verint Community.
Reviewers rate Support Rating highest, with a score of 10.
The most common users of Verint Community are from Enterprises (1,001+ employees).
Comparisons
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(45)Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
March 24, 2023
Reclaim Your Community Evangelism Crown: Here's How
In 2011, INPO chose Verint Community to build its Nuclear Community platform for privately and securely connecting nuclear power workers with their peers at other stations and utilities. Over the years, our community of practice has expanded to support industry-wide knowledge capture, blended learning, peer-to-peer benchmarking and working group collaboration for over 11,000 members and 200+ industry working groups and functional areas, including Instructional Technologists, Fire Protection & Emergency Preparedness, Data Science, Organizational Effectiveness and Corrective Action Program owners. While many groups follow a predictable lifecycle, others have coalesced into close-knit, self-sustaining communities that interact with each other almost on a daily basis, building our shared culture of continuous improvement and driving excellence in operational safety and in the reliable operation of commercial nuclear power plants.
- Excellent documentation for site administrators and community managers
- Good APIs and 3rd-party integration support
- Excellent tech support and customization through professional services group
- Robust algorithms help connect users with related content and useful push notifications
- Top-notch reporting capabilities make it easy to gain insights into value provided by interactions within the community
- SaaS and on-premises configurations available
- Automations, leaderboards, ideation, and role-based permissions offer efficiency and flexibility
- Product has proven track record
- Built-in themes are limited and require licensed 3rd party plug-ins or web developer to design more engaging user experiences than what is available out-of-the-box.
- Most worrisome: Community seems to be Verint's forgotten product despite being solid and dependable. Engage conference features less and less content each year for this product. Little to no promotion, tutorials or how-to videos make this appear to be a less important focus for the company compared to their other products, which many users don't particularly need.
- There's a reason the Community product was at the top of Gartner's list more than a decade ago. Your team was a leader in this category. Even though the enterprise community software segment has changed in the ensuing years, building sustainable communities is now more difficult than ever. Those of us responsible for building communities need your voice and leadership more than ever.
- Please be vocal champions of "community of practice methodology" and what you know better than most of your competitors: The best practices of building and sustaining communities of practice.
- Reporting
- Notifications and news digests
- SSO
- Modern and intuitive user interface
- Decreased travel expenses for courses and seminars that were previously held in-person
- Decreased travel and expenses for countless industry-wide working meetings
- Improved benchmarking and knowledge retention
40
Less than Directors.
12
Web, database and firewall specialist. Product owner and lead administrator / community of practice methodologist / facilitator (myself), support personnel for course creation and vetting/approving new members
- blended learning courses and seminars
- collaborative working group support
- fostering peer-to-peer benchmarking through effective facilitation and community of practice methodology
- Using the blog functionality to measurably improve delivery of external communications to our industry members
- Using RSS feed from our community blog to deliver news to our internal SharePoint intranet
- Embedding Brightcove video galleries into custom community pages
- I would LOVE to find a way to showcase valuable content from private groups to our senior leadership team (none of whom use our community)
- I would like to connect our departments (who don't often use the community) to valuable discussions taking place in the community related to their functional areas
- I would REALLY love to see what other companies are doing with their communities so that I can see what's possible to do with the product I may not have thought of.
March 21, 2023
Verint Community (Telligent) is perfect for our needs
Score 10 out of 10
Vetted Review
Verified User
I manage the platform along with another community manager. We use the platform to create a community to help our users with support, networking and knowledge sharing.
- It is a highly configurable system
- Rolling out changes is super easy and quick
- Has a lot of feature depth (including integrating with other systems)
- Make it easier to customize widget UI - without requiring extensive coding experience
- Provide templates for Community homepages that are simple and have great UX
- Make it easy to change the theme
- Groups
- Role-based member assignment
- Forums and threads
- Ideation
- Some customizations
- Call deflection
- Support documentation
- Peer groups for our users
Better configurability, out-of-the-box experience and performance
Community managers, Product management, customer service reps, sales and account management
3
Community managers
Product managers
Product managers
- Collecting product feedback
- Customer support
- customer relationship
- Internal tool to collect ideas
- Call deflection
- increase NPS
- sharing product feature updates
- running training webinars
- AMAs
Yes
IBM Tibbr
- Product Features
- Product Usability
N/A
- Third-party professional services
SocialEdge Consulting LLC
No
Change management was a big part of the implementation and was well-handled
- Sign up flow integration with in-house authentication system
- User migration
- No Training
yes. Easy to learn with the available documentation
N./A
Yes - we have customized the interface extensively
we have applied our own theme, developed new widgets and new automations and extensions. it depends on the customization and each customization has varying levels of difficulty to execute.
Some - we have added small pieces of custom code
Automation and extensions
N/A
We have a support package
Yes
Yes it was resolved in a timely fashion. The support person was knowledgeable.
Frequently. We have a product environment with them and when we see a need to deployment something asap, Verint support is quick to help us.
- widgets and layouts
- Widget configuration
- reports
- member management
- automation
- custom reports
- creating complex groups with multiple sub-groups - no way to copy group config to another group
Yes, but I don't use it
- Aha!
- Pendo
- N/A
- Single Signon
- API (e.g. SOAP or REST)
Webhooks
Plan, pilot and then implement slowly.
Pricing, acceptance criteria and warranty.
Ensure your requirements are clear before you approach the vendor
Yes
- new features
- bug resolution
- performance
- same as earlier answer
No
No