Verint Community (Telligent)

Verint Community (Telligent)

About TrustRadius Scoring
Score 9.1 out of 100
Verint Community (Telligent)

Overview

Recent Reviews

If you can envision it, you can build it

9
September 10, 2020
Georgian uses Community to support the executives and staff at the companies they invest in - late-stage, high-growth tech companies. We …
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Social Community Collaboration

10
August 26, 2014
Telligent Community is being used across the organization for a variety of purposes. Instead of having siloed SharePoint sites we used …
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Video Reviews

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Pricing

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What is Verint Community (Telligent)?

Verint Connect (based on Telligent Community) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Higher Logic Vanilla?

Higher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.

What is Tribe Community Platform?

Tribe is a community platform that integrates social touchpoints across the user journey. It helps brands and creators to build online communities with complete customization capability and data ownership to drive customer engagement, improve retention rate, collect feedback, and improve lifetime…

Features Scorecard

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Product Details

What is Verint Community (Telligent)?

Verint Customer Engagement Solutions, with the flexibility and scalability of Telligent Community. Verint Community aims to give organizations 100% control of their online brand experience.

It is presented by the vendor as the world’s most flexible and scalable platform for powering innovative online communities and forums for engagement, support, web self-service, agent to agent collaboration, and insights. Deploy it in Verint’s Cloud, own Cloud or On-Premises.

As part of Verint’s Intelligent Self-Service portfolio, Verint Community can be deployed standalone, integrated with, or embedded into other enterprise systems to make them more socially engaging to increase adoption and deliver high impact experiences.

Verint Community (Telligent) Features

  • Supported: Discussion and Q&A Forums w/Verified Answers
  • Supported: Blogs
  • Supported: Wikis
  • Supported: Knowledge base
  • Supported: File/Resource Gallery
  • Supported: Polls
  • Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
  • Supported: Gamification
  • Supported: Member Presence Indication
  • Supported: Private Messaging
  • Supported: Reputation Scoring Model
  • Supported: Content and People Recommendation Engine
  • Supported: Engagement Reporting (w/ Data Visualization)
  • Supported: Flexible UI configurable at site and group level
  • Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
  • Supported: Automation Studio : Built-in Developer Tools
  • Supported: Widget Studio : Built-in Developer Tools
  • Supported: Theme Studio : Built-in Developer Tools

Verint Community (Telligent) Video

Telligent Community

Verint Community (Telligent) Downloadables

Verint Community (Telligent) Integrations

Verint Community (Telligent) Competitors

Verint Community (Telligent) Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request

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Frequently Asked Questions

What is Verint Community (Telligent)?

Verint Connect (based on Telligent Community) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

What is Verint Community (Telligent)'s best feature?

Reviewers rate Usability highest, with a score of 8.7.

Who uses Verint Community (Telligent)?

The most common users of Verint Community (Telligent) are from Enterprises (1,001+ employees) and the Electrical & Electronic Manufacturing industry.

Reviews and Ratings

 (12)

Ratings

Reviews

(1-6 of 6)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
Verint Community is used as the platform that hosts an external online community to support connecting early childhood systems builders and professionals across the United States. It allows for peer-to-peer connections to form organically, provides a place for people from different organizations to work together on complex problems, provides a place for members to crowdsource and discuss resources from across the early childhood field, and ask for help and guidance from peers.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our organization uses Verint Community to ensure that all employees have access to the knowledge, resources, and networks they need to do their jobs whether it's asking questions, sharing best practices, or collaborating with others. While it originally started with a focus on one segment of the company, it's since spread out across the organization allowing all our employees to come together in one location which has vastly improved cross-functional collaboration.
JJ Janikis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Verint Community is being used to host our online community for educator users. This program is available for all of our users and internal staff to communicate and collaborate. This online community is solving user engagement and opens a new channel for communication.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Georgian uses Community to support the executives and staff at the companies they invest in - late-stage, high-growth tech companies. We use the community to enable better information transfer to help the companies in the Georgian portfolio scale faster. It is being used by Georgian internal staff, executives and staff at over 45 companies.

The business problem we are using Verint to address is the need to increase the speed and penetration of peer-led good practices and lessons learned to help our companies accelerate growth and avoid missteps. We have a very active community that includes private and public groups, a member directory, unique content, an expert center and a library of assets.
Lisa Allison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We chose to migrate our robust, customer support community to the Telligent platform two years ago. Our public, external community serves our customers' product support needs and is also utilized by ADI engineers across the organization. We made the decision to move to Telligent after careful analysis of several community platforms. Telligent checked "all the boxes" and fulfilled our business needs for a platform that could continue to grow and evolve with our community.
Amy Hicks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Telligent Community is being used across the organization for a variety of purposes. Instead of having siloed SharePoint sites we used Telligent to store all archived and current documents. It was great to be able to search across departments for documents, files, or threads for information.