Verint Community (Telligent)

Verint Community (Telligent) Reviews

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Ratings and Reviews
(1-6 of 6)

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Lisa Allison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • A wealth of OOTB functionality, keeping customization light if preferred.
  • Insightful analytics built into the platform.
  • Automation rules that can be written to update permissions and send emails. (Lots of capability to tap into here.)
  • You can control permissions down to the content level.
  • Accessing user view widgets for personalization.
  • Blogs can be saved in draft state for editing and can be set to publish at a future date. I schedule out 3-4 weeks of content at a time!
  • Because of the detailed permission structure it can take some time to assign permissions to new groups. I believe Telligent is working on permission inheritance for a future release.
  • Cannot edit tags without editing content.
  • Would like to be able to report on content by keyword. Results such as how many pieces of content contain a specific keyword, when they were created and by whom. Tag cloud is available but would like a report to share with our business units.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Open API allows for integrations and custom development work so that you can enhance the out-of-the-box features
  • Flexible back-end system administration and design elements that allow you to create the user experience that makes sense for your community and use cases
  • Strong discussion forum functionality with multi-level threading
  • Ability to create an online community that has public-facing groups and content as well as member-only, private, and secret groups.
  • Search is strong
  • While still not ideal, the reports/analytics are stronger than some other community platforms
  • The user experience out-of-the-box could be improved, especially the new member onboarding and welcoming experience. For example, it isn't easy for users to figure out how to subscribe to the various applications that are turned on for a group (blog, calendar/events, wikis, ideas); by default group members are only subscribed to discussion forums. We wish that system admins could define default notification, subscription, and email digest settings for users.
  • The design of some of the widgets could be improved and made consistent across application types.
  • You can do anything you want with the Verint Community platform if you have a developer or a development team -- if you don't, it can be costly to enhance the out-of-the-box features to get the experience you are trying to build for your members.
  • The Automation Rules that have been enhanced recently hold a lot of promise, but need to be made easier for a non-programmer. Some standard automation rules need to be created in order to support driving desired member behaviors.
  • The system does not allow for file collaboration and isn't integrated out-of-the-box with file storage platforms like Google Drive, Box, Dropbox, etc. -- having version control on uploaded files would be a welcome enhancement. This would allow us to build collaboration groups where people from various organizations could more easily collaborate together on files.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.
  • Permissions can be a bit time consuming since they must be set group by group instead of at an admin level.
  • Needs more options for integration that don't require significant technical expertise.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Flexibility - if you can dream it, Verint can enable it!
  • Search is powerful.
  • Customer Support is very strong.
  • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
  • Slack integration would be ideal.
  • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.

Verint Community (Telligent) Scorecard Summary

What is Verint Community (Telligent)?

Verint Customer Engagement Solutions, with the flexibility and scalability of Telligent Community. Verint Community aims to give organizations 100% control of their online brand experience.

It is presented by the vendor as the world’s most flexible and scalable platform for powering innovative online communities and forums for engagement, support, web self-service, agent to agent collaboration, and insights. Deploy it in Verint’s Cloud, own Cloud or On-Premises.

As part of Verint’s Intelligent Self-Service portfolio, Verint Community can be deployed standalone, integrated with, or embedded into other enterprise systems to make them more socially engaging to increase adoption and deliver high impact experiences.

Verint Community (Telligent) Features

  • Supported: Discussion and Q&A Forums w/Verified Answers
  • Supported: Blogs
  • Supported: Wikis
  • Supported: Knowledge base
  • Supported: File/Resource Gallery
  • Supported: Polls
  • Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
  • Supported: Gamification
  • Supported: Member Presence Indication
  • Supported: Private Messaging
  • Supported: Reputation Scoring Model
  • Supported: Content and People Recommendation Engine
  • Supported: Engagement Reporting (w/ Data Visualization)
  • Supported: Flexible UI configurable at site and group level
  • Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
  • Supported: Automation Studio : Built-in Developer Tools
  • Supported: Widget Studio : Built-in Developer Tools
  • Supported: Theme Studio : Built-in Developer Tools

Verint Community (Telligent) Video

Telligent Community

Verint Community (Telligent) Downloadables

Verint Community (Telligent) Integrations

Verint Community (Telligent) Competitors

Verint Community (Telligent) Pricing

Verint Community (Telligent) Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request

Frequently Asked Questions

What is Verint Community (Telligent)?

Verint Connect (based on Telligent Community) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

What is Verint Community (Telligent)'s best feature?

Reviewers rate Usability highest, with a score of 8.7.

Who uses Verint Community (Telligent)?

The most common users of Verint Community (Telligent) are from Enterprises and the Electrical & Electronic Manufacturing industry.