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Verint Community

Verint Community
Formerly Telligent Community

Overview

What is Verint Community?

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired…

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Learn from top reviewers

Community, good start, let's make it better.

Rating: 6 out of 10
September 25, 2024
IncentivizedVetted ReviewVerified User
We use the Verint Community as both a resource for watching and reading articles to learn and grow and a place to peruse and share ideas on how to improve the product.
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Jeremy Davis
Director - Other
Director, Operations WFM
AAA NCNU
Verint Community4 years of experience

Don't gamble with your community. Verint is your best bet!

Rating: 10 out of 10
November 7, 2023
Vetted ReviewVerified User
We chose to migrate our robust, customer support community to the Verint/Telligent platform two years ago. Our public, external community serves our customers' product support...
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Lisa Allison
Manager - Marketing
Senior Community Strategist
Analog Devices
Verint Community2 years of experience

Verint Community gives you all of the tools you need to manage a robust community for your customers

Rating: 10 out of 10
November 3, 2023
IncentivizedVetted ReviewVerified User
My company uses Verint Community to host and manage our online user community, connecting our customers, partners, employees, and anyone else interested in our products. Membe...
Continue reading
Verified user
Manager
Verint Community2 years of experience

Community easing pain points.

Rating: 8 out of 10
March 28, 2023
Vetted ReviewVerified User
Verint Community is used as a engagement educational community for our members and non-members to learn about health & wellness topics, health insurance and ask us questio...
Continue reading
Bridgett Waples
Professional - Social Media
Lead Digital Communications Consultant
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas
Verint Community7 years of experience

Reclaim Your Community Evangelism Crown: Here's How

Rating: 10 out of 10
March 24, 2023
IncentivizedVetted ReviewVerified User
In 2011, INPO chose Verint Community to build its Nuclear Community platform for privately and securely connecting nuclear power workers with their peers at other stations and...
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Justin Lee
Employee - Corporate
Sr Communications Specialist
INPO
Verint Community12 years of experience
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Awards

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Pricing

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Verint Community

Verint Community

N/A
Unavailable

What is Verint Community?

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Verint Community?

Verint® Community™, formerly known as Telligent, is an online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce.

Verint Community can be used to reduce demand for support, elevate the voice of the customer, and enhance team productivity.

The vendor states that customers have seen, for example, >40% average decrease in support cases within the first 6 months of adoption, and 33% YoY decrease in support costs.

Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems.

Verint Community Features

  • Supported: Discussion and Q&A Forums w/Verified Answers
  • Supported: Blogs
  • Supported: Wikis
  • Supported: Knowledge base
  • Supported: File/Resource Gallery
  • Supported: Polls
  • Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
  • Supported: Gamification
  • Supported: Member Presence Indication / Expert Finder
  • Supported: Private Messaging
  • Supported: Reputation Scoring Model
  • Supported: Content and People Recommendation Engine
  • Supported: Engagement Reporting (w/ Data Visualization)
  • Supported: Flexible UI configurable at site and group level
  • Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
  • Supported: Automation Studio : Built-in Developer Tools
  • Supported: Widget Studio : Built-in Developer Tools
  • Supported: Theme Studio : Built-in Developer Tools
  • Supported: Articles
  • Supported: Ideation
  • Supported: Marketplace
  • Supported: Mobile

Verint Community Screenshots

Screenshot of the Sophos Community, built on Verint Community, that offers forums, blogs, events, and membership perks for its usersScreenshot of VisionAires, a community powered by Verint, that features working groups, event, and a content hubScreenshot of an Avnet community with courses, competitions, and networking opportunitiesScreenshot of the ADI Engineer Zone, which is a community hub with built-in learning modules, webcasts, blogs, and supportScreenshot of MicroFocus' community to ask questions, join conversations, or share ideasScreenshot of the England Football Community, a place to connect with people and join the conversation about all things football.Screenshot of Thwack, which is an IT community with blog posts, events, and community groups.Screenshot of IET ENGx, which offers engineers a go-to place for practical advice, information and networking to help with their career.Screenshot of the Connect Community of the BlueCross and Blue Shield of Texas, that offers the ultimate resource base and community for its health insurance members.Screenshot of Macmillan Cancer Support, which creates a place users can talk to people affected by the same cancer, share experiences, and ask experts important questions.Screenshot of Macmillan Cancer Support's ask an expert section.

Verint Community Videos

Customer Story: Analog Devices Advances Digital-First Engagement for Customers and Employees
Verint Community product DEMO
MyOlympus Community Promo
Hear how Verint Community provides Lenovo, a global technology company employing 82,000 people around the world and serving millions of customers every day in 180 markets, with a unified platform to host its global communities and maximize the opportunity for engagement across its business segments.

Verint Community Integrations

Verint Community Competitors

Verint Community Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request

Verint Community Downloadables

Frequently Asked Questions

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

Higher Logic Thrive, Salesforce Experience Cloud, and Khoros Communities are common alternatives for Verint Community.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of Verint Community are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 30)

Community, good start, let's make it better.

Rating: 6 out of 10
Incentivized
September 25, 2024
JD
Jeremy Davis
Director, Operations WFM
AAA NCNU (Insurance, 5001-10,000 employees)
Vetted Review
Verified User
Verint Community
4 years of experience
View profile
Pros
  • One location to bring users together.
  • Easy to understand articles.
  • great videos for learning the system.
Cons
  • A better and more simplified user interface.
  • Make things easier to find.
  • Have more engagement with the end users.

Don't gamble with your community. Verint is your best bet!

Rating: 10 out of 10
November 07, 2023
LA
Lisa Allison
Senior Community Strategist
Analog Devices (Electrical & Electronic Manufacturing, 10,001+ employees)
Vetted Review
Verified User
Verint Community
2 years of experience
View profile
Pros
  • A wealth of OOTB functionality, keeping customization light if preferred.
  • Insightful analytics built into the platform.
  • Automation rules that can be written to update permissions and send emails. (Lots of capability to tap into here.)
  • You can control permissions down to the content level.
  • Accessing user view widgets for personalization.
  • Blogs can be saved in draft state for editing and can be set to publish at a future date. I schedule out 3-4 weeks of content at a time!
Cons
  • Because of the detailed permission structure it can take some time to assign permissions to new groups. I believe Telligent is working on permission inheritance for a future release.
  • Cannot edit tags without editing content.
  • Would like to be able to report on content by keyword. Results such as how many pieces of content contain a specific keyword, when they were created and by whom. Tag cloud is available but would like a report to share with our business units.
  • Verint does not market this hidden gem.

Verint Community gives you all of the tools you need to manage a robust community for your customers

Rating: 10 out of 10
Incentivized
November 03, 2023
Verified User
Manager in Customer Service
Computer Software Company, 201-500 employees
Vetted Review
Verified User
Verint Community
2 years of experience
Pros
  • Customization/flexibility - The platform can be truly made "yours." How far to take this can depend on what skillsets or budget you have available for customizations, but customers have an opportunity to provide an unparalleled experience for members. Almost every aspect of the site experience can be configured which seems to be a unique offering.
  • Customer service - They have a very active community filled with fellow community managers and developers who are eager to support one another. The Verint staff is extremely engaged, always offering to help, accessible and transparent when sharing insights, and generally pleasant and supportive! The ideas for improvements that I've received from the Verint team or fellow customers have been invaluable.
  • Affordable - In our vendor selection process, Verint came in among the lowest in price AND highest in value.
  • Flexible hosting environment - Choose if you want them to host and manage the back end, or if you want to host yourself. Not having to worry about server maintenance is a huge weight off the customer's shoulders, and you don't have to decide whether to sacrifice hosting for flexibility.
  • Integrations - The platform API is robust and well-documented, so you can integrate the site in any way you want into your existing systems if you have the proper knowledge.
  • Edit - After doing some roadmap planning with my team for the next year, I'm extra excited about this flexibility. We've planned out some really interesting and impactful updates for our community members that would likely not be possible (or as easy) on other platforms.
  • Transparent roadmap and ideation process - The Verint team really listens to their customers and implements improvements to the platform based on customer input. They readily share what's coming soon and keep realistic expectations on what will (or won't) be done and when.
  • Edit - The most recent roadmap updates seem to have a well-planned schedule over the next year or so and are looking to benefit new and existing customers. Not all of the new functionality is relevant to me specifically, but I'm excited about the updates and how they'll impact me as an administrator and my community members.
Cons
  • More flexible reporting - There are a lot of reporting options, but the inability to create your own custom reports is a challenge. I know this is a pain point for other customers and the Verint team is working on better ways to improve this. This can also be worked around by pulling data from the APIs or exporting to Excel and manipulating it in other ways which are not ideal, but worthwhile if the needs arise.
  • Upgrade process - This can be cumbersome and daunting, even on a site hosted by Vertint. There is still a lot of responsibilty placed on the customer/site admins, but upgrades aren't forced either as the customer gets to choose when to perform the upgrade.
  • Exporting - individiuaul content details are difficult to export from the system (e.g. a list of forum posts or ideas)

Community easing pain points.

Rating: 8 out of 10
March 28, 2023
BW
Bridgett Waples
Lead Digital Communications Consultant
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas (Insurance, 10,001+ employees)
Vetted Review
Verified User
Verint Community
7 years of experience
View profile
Pros
  • Forums - organizing forum questions and identifying answered
  • Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel
  • ability to customize widgets to the needs of your use case
Cons
  • Sunsetting items, if an item is sunset have a list of where that item is interlinked throughout the community.

Reclaim Your Community Evangelism Crown: Here's How

Rating: 10 out of 10
Incentivized
March 24, 2023
JL
Justin Lee
Sr Communications Specialist
INPO (Utilities, 201-500 employees)
Vetted Review
Verified User
Verint Community
12 years of experience
View profile
Pros
  • Excellent documentation for site administrators and community managers
  • Good APIs and 3rd-party integration support
  • Excellent tech support and customization through professional services group
  • Robust algorithms help connect users with related content and useful push notifications
  • Top-notch reporting capabilities make it easy to gain insights into value provided by interactions within the community
  • SaaS and on-premises configurations available
  • Automations, leaderboards, ideation, and role-based permissions offer efficiency and flexibility
  • Product has proven track record
Cons
  • Built-in themes are limited and require licensed 3rd party plug-ins or web developer to design more engaging user experiences than what is available out-of-the-box.
  • Most worrisome: Community seems to be Verint's forgotten product despite being solid and dependable. Engage conference features less and less content each year for this product. Little to no promotion, tutorials or how-to videos make this appear to be a less important focus for the company compared to their other products, which many users don't particularly need.
  • There's a reason the Community product was at the top of Gartner's list more than a decade ago. Your team was a leader in this category. Even though the enterprise community software segment has changed in the ensuing years, building sustainable communities is now more difficult than ever. Those of us responsible for building communities need your voice and leadership more than ever.
  • Please be vocal champions of "community of practice methodology" and what you know better than most of your competitors: The best practices of building and sustaining communities of practice.
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