A very good external community solution
Forums where anyone using our …
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Verint® Community™, formerly known as Telligent, is an online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce.
Verint Community can be used to reduce demand for support, elevate the voice of the customer, and enhance team productivity.
The vendor states that customers have seen, for example, >40% average decrease in support cases within the first 6 months of adoption, and 33% YoY decrease in support costs.
Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems.
|Deployment Types||On-premise, Software as a Service (SaaS), Cloud, or Web-Based|
|Mobile Application||Apple iOS, Android, Mobile Web|
|Supported Languages||English, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request|