Verint Community

Verint Community
Formerly Telligent Community

Customer Verified
Score 9.2 out of 10
Verint Community


What is Verint Community?

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired...
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What is Verint Community?

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

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Product Details

What is Verint Community?

Verint® Community™, formerly known as Telligent, is an online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce.

Verint Community can be used to reduce demand for support, elevate the voice of the customer, and enhance team productivity.

The vendor states that customers have seen, for example, >40% average decrease in support cases within the first 6 months of adoption, and 33% YoY decrease in support costs.

Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems.

Verint Community Features

  • Supported: Discussion and Q&A Forums w/Verified Answers
  • Supported: Blogs
  • Supported: Wikis
  • Supported: Knowledge base
  • Supported: File/Resource Gallery
  • Supported: Polls
  • Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
  • Supported: Gamification
  • Supported: Member Presence Indication / Expert Finder
  • Supported: Private Messaging
  • Supported: Reputation Scoring Model
  • Supported: Content and People Recommendation Engine
  • Supported: Engagement Reporting (w/ Data Visualization)
  • Supported: Flexible UI configurable at site and group level
  • Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
  • Supported: Automation Studio : Built-in Developer Tools
  • Supported: Widget Studio : Built-in Developer Tools
  • Supported: Theme Studio : Built-in Developer Tools
  • Supported: Articles
  • Supported: Ideation
  • Supported: Marketplace
  • Supported: Mobile

Verint Community Screenshots

Screenshot of Sophos Community offers forums, blogs, events, and membership perks for its usersScreenshot of VisionAires is a community powered by Verint featuring working groups, event, and a content hubScreenshot of An Avnet community with courses, competitions, and networking opportunitiesScreenshot of The ADI Engineer Zone is a community hub with built-in learning modules, webcasts, blogs, and supportScreenshot of MicroFocus is a community to ask questions, join conversations, or share ideasScreenshot of The England Football Community is a place to connect with people and join the conversation about all things football.Screenshot of Thwack is an IT community with blog posts, events, and community groups.Screenshot of The IET ENGx is engineers' go-to place for practical advice, information and networking to help with their career.Screenshot of The Connect Community of the BlueCross and Blue Shield of Texas offers the ultimate resource base and community for its health insurance members.Screenshot of Macmillan Cancer Support is a place users can talk to people affected by the same cancer, share experiences, and ask experts important questions.Screenshot of Macmillan Cancer Support - ask an expert section.

Verint Community Videos

Customer Story: Analog Devices Advances Digital-First Engagement for Customers and Employees
Verint Community product DEMO
MyOlympus Community Promo

Verint Community Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request

Frequently Asked Questions

Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.

Higher Logic Thrive, Salesforce Experience Cloud, and Khoros Communities are common alternatives for Verint Community.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of Verint Community are from Enterprises (1,001+ employees).
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(1-17 of 17)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
  • An excellent customer community. The Verint community is full of extremely knowledgeable support staff to answer questions, and other customers who are always happy to share help, tips and tricks, and best practices. I find this an extremely valuable resource.
  • There are a range of extremely helpful admin tools to help troubleshoot issues. One example is the impersonate feature that allows you to act as other users to see what problems they might be experiencing.
  • The ability to configure features according to your needs, and leave out what you don't need is extremely helpful. It is easy to manage features and permissions across all the different groups and applications.
  • The terminology of some reports, and how the reports work, is not always clear at first. More could be done to educate on getting the most from reporting.
  • If there is a bug in your version, you are advised to apply a service pack which is not always possible to do. Not easy to get fixes for bugs.
Justin Lee | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Excellent documentation for site administrators and community managers
  • Good APIs and 3rd-party integration support
  • Excellent tech support and customization through professional services group
  • Robust algorithms help connect users with related content and useful push notifications
  • Top-notch reporting capabilities make it easy to gain insights into value provided by interactions within the community
  • SaaS and on-premises configurations available
  • Automations, leaderboards, ideation, and role-based permissions offer efficiency and flexibility
  • Product has proven track record
  • Built-in themes are limited and require licensed 3rd party plug-ins or web developer to design more engaging user experiences than what is available out-of-the-box.
  • Most worrisome: Community seems to be Verint's forgotten product despite being solid and dependable. Engage conference features less and less content each year for this product. Little to no promotion, tutorials or how-to videos make this appear to be a less important focus for the company compared to their other products, which many users don't particularly need.
  • There's a reason the Community product was at the top of Gartner's list more than a decade ago. Your team was a leader in this category. Even though the enterprise community software segment has changed in the ensuing years, building sustainable communities is now more difficult than ever. Those of us responsible for building communities need your voice and leadership more than ever.
  • Please be vocal champions of "community of practice methodology" and what you know better than most of your competitors: The best practices of building and sustaining communities of practice.
Score 8 out of 10
Vetted Review
Verified User
  • Customisable
  • Scalable
  • Self-hosted
  • Various hosting options
  • Supports Localisation
  • Product ideas raised by users of the platform take a long time to get implemented (if ever), with little feedback from the company on the progress of the idea, and where it is in their process.
  • There's no developer advocate, or programme of events for bringing the developers together. Jive Software did a really good job of this in the past.
  • Development documentation is okay, but lacks code examples showing how to use the (many) APIs available.
  • Could really do with a GitHub repo of working examples to help get developers up-to-speed more quickly.
  • If you find a bug, there's not usually any way to get a hotfix.. so you're left waiting for a version upgrade to have the problem addressed, which can take months, even for serious issues.
Score 10 out of 10
Vetted Review
Verified User
  • It is a highly configurable system
  • Rolling out changes is super easy and quick
  • Has a lot of feature depth (including integrating with other systems)
  • Make it easier to customize widget UI - without requiring extensive coding experience
  • Provide templates for Community homepages that are simple and have great UX
  • Make it easy to change the theme
Score 8 out of 10
Vetted Review
Verified User
  • Interaction with customers using social media tools
  • Applications like blog post, forums & events which help in keeping the communities active and engaging
  • Ability to expand and promote our e-commerce business with users in a segment level
  • Verint Community can work on improving the language part of their business which would help in interacting with customers in non English countries more easily
  • User interface is very dated, it required very high customizations from our side in order to be using it as functional. Hoping for UI part to be more focused on their upcoming updates.
  • Features such as chatting and group chatting could be introduced in a similar way to other big social media companies
  • They could build a mobile application as well other than the website for much better collaboration and ease of use.
Score 9 out of 10
Vetted Review
Verified User
  • Great customer service
  • Community is user friendly
  • Appreciate the ability to customize our groups per our specific group needs
  • Ability to update "hot fixes" verse full software upgrades
  • Increase visibility into upgrade timelines and offerings
  • Provide quicker turnaround to address top rated ideas for added features/fixes within the software
Score 10 out of 10
Vetted Review
Verified User
  • Customization/flexibility - The platform can be truly made "yours." How far to take this can depend on what skillsets or budget you have available for customizations, but customers have an opportunity to provide an unparalleled experience for members. Almost every aspect of the site experience can be configured which seems to be a unique offering.
  • Customer service - They have a very active community filled with fellow community managers and developers who are eager to support one another. The Verint staff is extremely engaged, always offering to help, accessible and transparent when sharing insights, and generally pleasant and supportive! The ideas for improvements that I've received from the Verint team or fellow customers have been invaluable.
  • Affordable - In our vendor selection process, Verint came in among the lowest in price AND highest in value.
  • Flexible hosting environment - Choose if you want them to host and manage the back end, or if you want to host yourself. Not having to worry about server maintenance is a huge weight off the customer's shoulders, and you don't have to decide whether to sacrifice hosting for flexibility.
  • Integrations - The platform API is robust and well documented, so you can integrate the site any way you want into your existing systems if you have the proper knowledge.
  • Transparent roadmap and ideation process - The Verint team really listens to their customers and implements improvements to the platform based on customer input. They readily share what's coming soon and keep realistic expectations on what will (or won't) be done and when.
  • More flexible reporting - There are a lot of reporting options, but the inability to create your own custom reports is a challenge. I know this is a pain point for other customers and the Verint team is working on better ways to improve this. This can also be worked around by pulling data from the APIs or exporting to Excel and manipulating it in other ways which are not ideal, but worthwhile if the needs arise.
  • Upgrade process - This can be cumbersome and daunting, even on a site hosted by Vertint. There is still a lot of responsibilty placed on the customer/site admins, but upgrades aren't forced either as the customer gets to choose when to perform the upgrade.
  • Exporting - individiuaul content details are difficult to export from the system (e.g. a list of forum posts or ideas)
Score 6 out of 10
Vetted Review
Verified User
  • Verint Community supports applications like forums, blogs, and ideas that are robust and easy to use. It is one of the key requirements for any community
  • The community platform has various features to engage with users and users engaging with each other, like a social network
  • Support for multiple languages, especially users who are not logged in. Currently, it's always in English, and only if the browser language is changed, then the language can be different, which is not optimal.
  • User interface is very poor. We need to create multiple new UI to fix these issues.
  • Live chat functionality is very dated and not usable.
Score 8 out of 10
Vetted Review
Verified User
  • Open API allows for integrations and custom development work so that you can enhance the out-of-the-box features
  • Flexible back-end system administration and design elements that allow you to create the user experience that makes sense for your community and use cases
  • Strong discussion forum functionality with multi-level threading
  • Ability to create an online community that has public-facing groups and content as well as member-only, private, and secret groups.
  • Search is strong
  • While still not ideal, the reports/analytics are stronger than some other community platforms
  • The user experience out-of-the-box could be improved, especially the new member onboarding and welcoming experience. For example, it isn't easy for users to figure out how to subscribe to the various applications that are turned on for a group (blog, calendar/events, wikis, ideas); by default group members are only subscribed to discussion forums. We wish that system admins could define default notification, subscription, and email digest settings for users.
  • The design of some of the widgets could be improved and made consistent across application types.
  • You can do anything you want with the Verint Community platform if you have a developer or a development team -- if you don't, it can be costly to enhance the out-of-the-box features to get the experience you are trying to build for your members.
  • The Automation Rules that have been enhanced recently hold a lot of promise, but need to be made easier for a non-programmer. Some standard automation rules need to be created in order to support driving desired member behaviors.
  • The system does not allow for file collaboration and isn't integrated out-of-the-box with file storage platforms like Google Drive, Box, Dropbox, etc. -- having version control on uploaded files would be a welcome enhancement. This would allow us to build collaboration groups where people from various organizations could more easily collaborate together on files.
Score 10 out of 10
Vetted Review
Verified User
  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.
  • Permissions can be a bit time consuming since they must be set group by group instead of at an admin level.
  • Needs more options for integration that don't require significant technical expertise.
Score 9 out of 10
Vetted Review
Verified User
  • Flexibility - if you can dream it, Verint can enable it!
  • Search is powerful.
  • Customer Support is very strong.
  • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
  • Slack integration would be ideal.
  • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
Lisa Allison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • A wealth of OOTB functionality, keeping customization light if preferred.
  • Insightful analytics built into the platform.
  • Automation rules that can be written to update permissions and send emails. (Lots of capability to tap into here.)
  • You can control permissions down to the content level.
  • Accessing user view widgets for personalization.
  • Blogs can be saved in draft state for editing and can be set to publish at a future date. I schedule out 3-4 weeks of content at a time!
  • Because of the detailed permission structure it can take some time to assign permissions to new groups. I believe Telligent is working on permission inheritance for a future release.
  • Cannot edit tags without editing content.
  • Would like to be able to report on content by keyword. Results such as how many pieces of content contain a specific keyword, when they were created and by whom. Tag cloud is available but would like a report to share with our business units.
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