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Verint Enterprise Feedback Management is a customer survey tool based on technology acquired with Vovici (August 2011).Actionable Intelligence using Online Enterprise Survey Management by VerintUsed across several departments globally to conduct internal employee and external user and partner surveys. Surveys range from short and simple, to long and complex. Some surveys are done on-site at events, others post event, others to get user feedback via the website, and others to get user feedback via emails (deployed through both Verint as well as an external email distribution platform). Allows us to quickly gather feedback to make informed insightful business decisions.,Scalable: no issues with volume for sending out emails nor reporting. Feature Rich: very well equipped. Support: excellent knowledge base and even better live support Pricing: very cost effective pricing models,Admin User interface: feels a bit dated, though functionally it works well. Reporting: Lots of options, but could use some design improvements to "prettify" the reporting,10,Deeper customer relationships Insights into customer desires "Free" customer feedback,15,1,Internal employee surveys On-site event surveys Post event surveys Web site "pop up" surveys User product feedback,Using a marketing automation platform, we deploy Verint surveys to users of products shortly after purchase or download On demand "1 click rating" surveys to get fast insight into a pressing business questions,Limited only by imagination.,10,Vendor implemented,10,No,Everytime. Quick, efficient, professional and knowledgeable. Even when I ask about something which cannot be done, they work with me to offer suggestions to work around the limitation to achieve my end desired result.,Adding questions of various types are simple click or drag and drop Adding multiple options quickly and easily in a very efficient manner Creating reports by leveraging pre-designed reports Reviewing and testing surveys on desktop, mobile and tablet layouts,Creating branching rules, while fairly easy to do by selecting from drop downs, can be complex depending on the complexity of the branching rules desired Built in system help while very thorough, not always very easy to locate information. If you find the right material, it will most likely answer your question.,7
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Verint Enterprise Feedback Management
6 Ratings
Score 4.0 out of 101
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Verint Enterprise Reviews

Verint Enterprise
6 Ratings
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Score 4.0 out of 101
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Ahmad Rahman profile photo
December 17, 2014

Verint Enterprise Review: "Actionable Intelligence using Online Enterprise Survey Management by Verint"

Score 10 out of 10
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Used across several departments globally to conduct internal employee and external user and partner surveys. Surveys range from short and simple, to long and complex. Some surveys are done on-site at events, others post event, others to get user feedback via the website, and others to get user feedback via emails (deployed through both Verint as well as an external email distribution platform). Allows us to quickly gather feedback to make informed insightful business decisions.
  • Scalable: no issues with volume for sending out emails nor reporting.
  • Feature Rich: very well equipped.
  • Support: excellent knowledge base and even better live support
  • Pricing: very cost effective pricing models
  • Admin User interface: feels a bit dated, though functionally it works well.
  • Reporting: Lots of options, but could use some design improvements to "prettify" the reporting
Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
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About Verint Enterprise

Verint Enterprise Feedback Management is a customer survey tool based on technology acquired with Vovici (August 2011).

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Mobile Application:No