Verint Experience Management

Verint Experience Management
Formerly OpinionLab

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Score 5.5 out of 100
Verint Experience Management

Overview

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Pricing

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What is Verint Experience Management?

Verint Experience Management (formerly Unified VoC on the Verint Experience Cloud, and OpinionLab) aims to help users understand every moment and speed the impact of improved experiences for customers, employees, and the business. The product is presented as an enterprise Voice of the Customer…

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

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What is Pendo.io?

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

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Product Details

What is Verint Experience Management?

Verint® Experience Management™ (including the products OpinionLab and Unified VoC) is a cloud solution that helps organizations generate insights everywhere by actively managing and analyzing all streams of customer experience data, including:Contact center conversations
  • Customer feedback data via email, SMS, post-call IVR surveys, websites, and mobile devices
  • Operational data from contact center, digital, and location-based interactions
  • Inferred behaviors, sentiment, and emotion
  • Employee feedback sources

Using proven data science to expedite customer experience (CX) improvements and predict future behaviors, Verint Experience Management aims to help teams better manage and improve CX outcomes by:
  • Integrating and consolidating information from multiple data sources and formats into a connected view of CX across channels.
  • Discovering insights from large, diverse sets of data and leveraging them to enhance the quality of interactions across customer journey tasks and steps — and the interaction points customers use to complete them.
  • Identifying where customer interaction is strong or weak across multiple organizational silos and assigning the appropriate teams to take corrective actions.

Verint Experience Management Competitors

Verint Experience Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Verint Experience Management (formerly Unified VoC on the Verint Experience Cloud, and OpinionLab) aims to help users understand every moment and speed the impact of improved experiences for customers, employees, and the business. The product is presented as an enterprise Voice of the Customer solution for omnichannel CX, a fully connected platform that enables users to listen, analyze and act on customer interactions across channels.

Medallia, Qualtrics CoreXM, and Calabrio ONE are common alternatives for Verint Experience Management.

The most common users of Verint Experience Management are from Enterprises (1,001+ employees) and the Apparel & Fashion industry.

Comparisons

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Reviews and Ratings

 (9)

Ratings

Reviews

(1-3 of 3)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
OpinionLab is a great way to collect passive feedback from our online users in a simple unobtrusive manner. Easily implemented by most areas of the organization and used to help direct new product development. It can also aid in determining issues with our online tools and processes.
Dieter Davis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
OpinionLab is best suited where you want unrestrained, unbiased feedback and not complicated surveys. It means you get less structured information, but you DO get information you hadn't anticipated that leads you in new directions. Most useful when you can tie it to other analytical systems such as Tealeaf, ClickTale, Adobe Analytics, etc.
Alex Corzo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It depends on how detailed they want the analysis. Tools like ForSee Results provide a more robust look at the survey results whilst tying it back to the user's experience. Potential integration issues may also be challenging with OpinionLab, so it depends on the customers intent and how they will manage and analyze the data collected.