Giving Your Customers a Voice - OpinionLab
We use it as part of our push/pull strategy to gauge customer sentiment, comments, and NPS scores. I was instrumental in getting excutive …
Verint Experience Management
Verint Experience Management
Overview
Recent Reviews
Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Verint Experience Management, and make your voice heard!
Pricing
View all pricingN/A
Unavailable
What is Verint Experience Management?
Verint Experience Management (formerly Unified VoC on the Verint Experience Cloud, and OpinionLab) aims to help users understand every moment and speed the impact of improved experiences for customers, employees, and the business. The product is presented as an enterprise Voice of the Customer…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
3 people want pricing too
Alternatives Pricing
What is Qualtrics?
Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.
N/A
Unavailable
What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Features Scorecard
No scorecards have been submitted for this product yet.Start a Scorecard.
Product Details
What is Verint Experience Management?
Verint® Experience Management™ (including the products OpinionLab and Unified VoC) is a cloud solution that helps organizations generate insights everywhere by actively managing and analyzing all streams of customer experience data, including:Contact center conversations
- Customer feedback data via email, SMS, post-call IVR surveys, websites, and mobile devices
- Operational data from contact center, digital, and location-based interactions
- Inferred behaviors, sentiment, and emotion
- Employee feedback sources
Using proven data science to expedite customer experience (CX) improvements and predict future behaviors, Verint Experience Management aims to help teams better manage and improve CX outcomes by:
- Integrating and consolidating information from multiple data sources and formats into a connected view of CX across channels.
- Discovering insights from large, diverse sets of data and leveraging them to enhance the quality of interactions across customer journey tasks and steps — and the interaction points customers use to complete them.
- Identifying where customer interaction is strong or weak across multiple organizational silos and assigning the appropriate teams to take corrective actions.
Verint Experience Management Competitors
Verint Experience Management Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Verint Experience Management (formerly Unified VoC on the Verint Experience Cloud, and OpinionLab) aims to help users understand every moment and speed the impact of improved experiences for customers, employees, and the business. The product is presented as an enterprise Voice of the Customer solution for omnichannel CX, a fully connected platform that enables users to listen, analyze and act on customer interactions across channels.
Medallia, Qualtrics CoreXM, and Calabrio ONE are common alternatives for Verint Experience Management.
The most common users of Verint Experience Management are from Enterprises (1,001+ employees) and the Apparel & Fashion industry.
Comparisons
View all alternatives
Reviews and Ratings
(9)
Reviews
(1-1 of 1)- Popular Filters
Companies can't remove reviews or game the system. Here's why
July 22, 2014
OpinionLab || More Than Just a Plus Sign
