Verint Experience Management

Verint Experience Management

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Verint Experience Management

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Pricing

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What is Verint Experience Management?

Unify the customer experience at scale and drive strategic business decisions. Capture, analyze and act on feedback from customers and employees to set a single source of truth and close the engagement capacity gap for organizations. Verint® Experience Management™ closes the loop on…

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

Go Beyond Surveys: Using Digital Behavior Analytics to Optimize Experiences
02:33
rue21 Improves Satisfaction with Data-Driven, Omnichannel CX Strategy
07:25
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Features Scorecard

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Product Details

What is Verint Experience Management?

Unify the customer experience at scale and drive strategic business decisions. Capture, analyze and act on feedback from customers and employees to set a single source of truth and close the engagement capacity gap for organizations.

Verint® Experience Management™ closes the loop on customer feedback and data and provides access to insights across the entire organization.

Product line-up:

· Survey Management

· Voice Survey

· Predictive Modeling

· Digital Feedback

· Digital Behavior Analytics

· Speech Analytics

· Text Analytics

With Verint Experience Management solutions, users can:

· Capture experience data from customers and employees across channels, including social media, contact center, mobile app, website and store-location

· Unify feedback from across the organization with a single, enterprise survey and case management solution

· Manage the timing of surveys to eliminate “feedback fatigue” and capture critical moments in the customer journey

· Offer a holistic view of customers’ experiences by combining data from other Verint solutions or external sources

· Understand behavior, attitudinal, and inferred inputs for a complete view of your customer and employee journey

Verint offers Experience Management for Contact Center, Web and Mobile, Store Location, and Enterprise.

Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Experience Management.

Verint Experience Management Videos

Using Digital Behavior Analytics to Optimize Experiences
As part of rue21’s CX strategy, it implemented programs to gain a modern, cross-functional view of customer feedback and experiences across the consumer journey. Learn how rue21 leveraged Verint Experience Management for insights to guide priority actions for continuous CX imp...
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Verint Experience Management Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
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