Verint Intelligent Virtual Assistant (IVA)

Verint Intelligent Virtual Assistant (IVA) is more than “just” a chatbot. It is a purpose-built solution to automate and deliver intelligent self-service experiences using Conversational AI for customers, contact center agents and employees.

Verint IVA is powered by AI and Natural Language Processing (NLP) and comes with low-code, collaborative environment to design, test, deploy, fine-tune, and manage IVAs for digital and voice channels and to deliver faster ROI.

The solution comes with pre-built integrations enterprise connectors, conversational analytics and NLU intent libraries and flows for variety of use cases, across industries and functional areas.

To speed and scale starting up, it includes pre-built and customizable NLP intent libraries and flows, integrations with enterprise applications, and conversational analytics to deliver accurate, personalized and consistent experiences on any channel.

Verint IVA aims to help customers to achieve:

· Year-over-year growth in self-service usage across voice and digital channels

· Reduction in call transfer rates immediately after deployment

· Increase in employees who succeed in actively enrolling in benefits without human assistance

Verint IVA is part of the Digital-First Engagement portfolio on the Verint cloud platform.