Name: Verint Real-Time Coaching and Wrap-Up Call Summaries
Author: Verint

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Emissions Management

Online Notary

Enterprise

Accounting

Anti-Money Laundering (AML)

CTRM

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

API Management

Authorization

Cloud Storage

Component Content Management

Data Deduplication

Data Governance

Fraud Detection

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Load Testing

M2M Application Development

Managed Print

Managed Private Cloud

Managed Public Cloud Infrastructure

Network Performance Monitoring

Output Management

Relational Database Management Systems

Sensitive Data Discovery

Service Virtualization

User Activity Monitoring

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Data Cleansing

Data Management

Digital Experience Intelligence

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Headless eCommerce

Sales Engagement

Sales

Data Loss Prevention

Security Information and Event Management (SIEM)

Security

Banking

Car Rental

Church Management

Home Health Care

Intelligent Document Processing

Retail Execution

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Verint Real-Time Coaching and Wrap-Up Call Summaries

Conversation Intelligence

<div><p><b>Verint® provides an open platform, powered by data and AI-powered bots, to drive CX Automation</b>. It was built to increase your CX automation and deliver AI Business Outcomes, Now™. </p><p><br></p></div><div><p><b>How CX Automation Helps </b></p></div><div><p>With CX automation, brands can lower costs while simultaneously elevating customer experience (CX).  </p><p><br></p></div><div><p>CX automation drives strategic benefits, making it a top priority for every contact center. Your brand becomes more differentiated with AI-powered bots augmenting your people.  </p></div><div><p>The Verint bots train on behavioral data that is generated every time a customer interacts with your brand. This way, the otherwise-siloed information is continuously leveraged to maximize your AI business outcomes. </p><p><br></p></div><div><p><b>Verint Open Platform: Designed with Data and AI at the Core </b></p></div><div><p>The platform delivers the broadest capabilities and easily connects with your existing applications. </p><p><br></p></div><div><ul><li><p>Customer Self-Service </p></li></ul></div><div><ul><li><p>Agent Copilot Bots </p></li></ul></div><div><ul><li><p>Business Analytics </p></li></ul></div><div><ul><li><p>AI-Powered Workforce Engagement </p></li></ul></div><div><ul><li><p>Channels and Desktop </p></li></ul></div><div><ul><li><p>Voice of the Customer </p></li></ul></div><div><p>  </p></div><div><p>Verint serves thousands of contact centers across the globe, with four million agents currently using our solution and expanding it with AI-powered bots. Verint customers include Costco Wholesale, Google, Humana, Lyft, Microsoft, Navy Federal Credit Union, and more. </p><p><br></p></div><div><p>Get ready to increase CX automation and deliver AI Business Outcomes, Now. </p></div><div><p> </p></div>

Verint

Conversation Intelligence Software Features

Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.

Speech-to-Text Transcription

Automatically transcribes audio recordings of conversations into text for easy review and analysis.

Keyword Detection

Identifies and highlights key words or phrases within the transcribed conversations to help users pinpoint important topics.

Sentiment Analysis

Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.

Speaker Diarization

Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.

Call Recording Playback

Enables users to listen to recorded conversations for additional context and verification of the transcribed content.

Call Summarization

Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.

Conversion Metrics

Tracks and measures conversation metrics such as talk time, silence duration, and engagement levels to evaluate communication effectiveness.

Keyword Search & Retrieval

Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.

Call Tagging

Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.

Integration with CRM Systems

Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.

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Verint Real-Time Coaching and Wrap-Up Call Summaries

Overview

What is Verint Real-Time Coaching and Wrap-Up Call Summaries?