Verint Speech Analytics Review
Speech analytics, as you know, is used for so many things. And so we use it to identify trends, identify outliers. Sometimes we'll receive …
Overview
What is Verint Speech Analytics?
Verint Speech Analytics is a tool used to transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.
Recent Reviews
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Reviewer Pros & Cons
- We love it. And I'm even more excited personally now because I learned so much, as I was saying, about being in the cloud and being in that open-sourc...
- What we do is sometimes there are such large categories that we have to keep on stopping and then of course you save, but then we have to get out, exp...
- That's something that is still in the air because it's so old. Again, it's very manual. So I think for the most part we want something that's more tec...
- I've heard a lot, so since I'm fairly new to the company, the organization, nothing but good recommendations. So I'm looking for this partnership with...
Pricing
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What is Verint Speech Analytics?
Verint Speech Analytics is a tool used to transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Otter.ai?
Otter.ai headquartered in Los Altos states users can generate rich notes for meetings, interviews, lectures, and other important voice conversations with Otter, their AI-powered assistant for note taking, meeting highlights, and transcription.
What is Fireflies.ai?
Fireflies, from Fireflies.AI headquartered in Pleasanton, California, aims to make it easy to record, transcribe, and organize all teams' meetings in one place. Whether it’s important sales calls, recruiting interviews, or team meetings, Fireflies can provide capture of voice conversations.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Verint Speech Analytics?
Verint® Speech Analytics™ is a cloud-based solution that enables customer experience (CX) teams to transcribe and analyze live or recorded calls. Available in more than 80 languages, it applies artificial intelligence and machine learning to automatically identify and group words and phrases spoken during calls into themes. The solution helps professionals find market trends by analyzing customer feedback received via interactive voice response (IVR) systems, SMS, or online surveys.
Verint Speech Analytics can also share data with other Verint applications.
The solution allows managers to get access to key CX results, such as:
- Customer service agents’ performance
- Customer churn rate
- Online campaign metrics
Additionally, supervisors can use the application to provide coaching to customer service agents based on their performance and customer feedback.
Verint Speech Analytics Competitors
Verint Speech Analytics Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Verint Speech Analytics is a tool used to transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.
Clarabridge (discontinued), NICE CXone, and Nuance Dragon Speech Recognition are common alternatives for Verint Speech Analytics.
The most common users of Verint Speech Analytics are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(30)Reviews
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September 04, 2023
Verint Speech Analytics Review
June 15, 2023
Verint Speech Analytics worth the cost
- REporting
- Category Capture
- Cross correlation
June 15, 2023
Be successful by using Speech Analytics
- agent insights, process improvement
- customer journey discoveries
- customer sat and disatisfaction
June 14, 2023
Verint Speech Analytics Review
- Categorization
- Reporting
June 14, 2023
Verint Speech Analytics Review
- Import feature
- Category trending
- Call monitoring
June 14, 2023
Speech is Sweet
- Category Analysis
- Interaction Identification
- AQM
June 14, 2023
Verint can help you get useful data quickly
- Real time info
June 14, 2023
Banking Industry use cases for Speech-to-text
- Taking call data and translating it to text data to enable analysis. Text data is used downstream to determine the call driver to help guide business decisions and ensure adequate resource allocation.
June 14, 2023
Quality /management and Verint Speech Analytics
- Locating current phrases of concern
June 14, 2023
It's good and has a lot of details
- High Topics
- Customer satisfaction
June 14, 2023
Verint Speech Analytics - Banking Industry
- Ability to create specific categories
- Easy to view charts for categories that are set up
- Rating of calls for relevancy
June 14, 2023
Promising future
- Reliable transcriptions
- DPA tags correlated to recording and transcription
June 14, 2023
Speech at a Glance
- Categories
June 14, 2023
Verint Speech Analytics for Unstructured Data
- User interface
- Transcription
- Ease of use
June 14, 2023
Verint Speech Analytics is useful
- workforce management (not my department)
- call recording
- speech analytics
June 14, 2023
Verint Speech Analytics is Insightful and Refreshing
- transcription of all recordings for analytics
- the ability to drill into huge stores of recordings based on key words, sentiment, and intents
- the ability to uncover future ways to improve our client engagements
June 17, 2022
Verint Speech Analytics: Great stuff!
- Trends
- Searching for particular words to see gaps in our processes to improve.
- Discovering new issues that we need to talk about.
November 09, 2021
Verint Speech Analytics ease of use and value added!
- Categorization of calls
- Trends
- Transcription accuracy