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Verint Workforce Engagement (discontinued)

Verint Workforce Engagement (discontinued)

Overview

What is Verint Workforce Engagement (discontinued)?

Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued.

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Recent Reviews

My Review of Verint

8 out of 10
February 25, 2015
We use this for Workforce Management of our call center along with Quality Monitoring and Total Recording. It is in use across the entire …
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Verint call recording review...

8 out of 10
February 11, 2014
I've used Verint in my previous role, we use it as a Call Recording system. Verint records all the incoming and outgoing calls and is used …
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Improve Quality with Verint

8 out of 10
February 11, 2014
Verint is used by one of the business units in the organization with a capacity of 120 users. We needed Verint for quality monitoring to …
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Pricing

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N/A
Unavailable

What is Verint Workforce Engagement (discontinued)?

Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

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Product Details

What is Verint Workforce Engagement (discontinued)?

Verint Workforce Engagement (discontinued) Competitors

Verint Workforce Engagement (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued.

Mattersight Predictive Behavioral Routing (discontinued) are common alternatives for Verint Workforce Engagement (discontinued).

The most common users of Verint Workforce Engagement (discontinued) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(31)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
I've used Verint in my previous role, we use it as a Call Recording system. Verint records all the incoming and outgoing calls and is used to address any customer service issues. We listen and verify the conversation via member id, this helps understand the situations and address them in efficient manner. Verint is a great tool for all the call centers across the globe.
  • Managers can listen to incoming/outgoing calls for review
  • Call can be used for training purpose
  • Customers satisfaction that the calls are being monitored
  • It has been slow when identifying a call in database
  • Saves calls only from past couple of months
How long is the call recorded for?
How many years will they be able to save the calls for?
What is the quality of recording?
Will the call recording be saved under the company's or Verint server database systems?
What are the features that makes Verint unique from other different companies accross the world?
  • Faster lead converion
  • Increased employee efficiency
  • Better customer service
I wouldn't know this...
Because my company likes it, its the leadership's choice to continue.
500
Call recording team to review, analyze and manage the calls is my business function in the Call recording team
10
Analyst in Call recording team who can review, analyze and manage the calls is the types of people or skills required in the Call recording team
  • Customer Service
  • Employee efficiency
  • Customer complaint follow up in the database
  • Listen to calls
  • Record and save calls
  • Analyze the calls from the system
  • Manage the calls in database
  • not sure
Not Sure
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
not sure if i can elaborate on the single most important factor in company's decision.
not sure how I might have changed the evaluation and selection process that I just went through
  • Professional services company
  • Don't know
Verint
Change management was a small part of the implementation and was well-handled
Not sure what lessons regarding change management I took away from implementing Verint
  • Nothing
  • Everything was great
I do not have any key insights regarding implementation of Verint
Because its excellent tool
It always provides exceptional support
  • Everything is easy to perform using Verint
  • Everything is elegant to perform using Verint
  • Everything is great to perform using Verint system
  • Nothing is particularly difficult or cumbersome to perform using Verint
  • Everything is easy to perform using Verint
Because its great
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