Overview
What is Verint Workforce Management for Back Office?
Verint® Back-Office Workforce Management™ is a suite of solutions that aims to help improve speed, accuracy and efficiency of customer supporting, back-office functions. They can capture real-time data to create visibility across teams and optimize processes AND the workforce – both human…
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What is Verint Workforce Management for Back Office?
Verint® Back-Office Workforce Management™ is a suite of solutions that aims to help improve speed, accuracy and efficiency of customer supporting, back-office functions. They can capture real-time data to create visibility across teams and optimize processes AND the…
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What is Verint Workforce Management for Back Office?
Verint® Back-Office Workforce Management™ is a suite of solutions that aims to help improve speed, accuracy and efficiency of customer supporting, back-office functions. They can capture real-time data to create visibility across teams and optimize processes AND the workforce – both human and digital. Streamlining processes may result in ROIs like:
· Reduction in backlogs
· Lift in capacity
· Cost savings
· Faster turnaround times
· Reduction of overtime spend
· Improved SLA achievement
Verint Back-Office Workforce Engagement solutions include:
· Operations Visualizer
· Operations Productivity
· Operations Manager
· Performance Management
· Desktop and Process Analytics
· Intelligent Interviewing
· Knowledge Management
Verint Workforce Management for Back Office solutions help optimize the performance of employees to reduce costs while improving CX.
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Verint Workforce Management for Back Office Competitors
Verint Workforce Management for Back Office Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | All |
