From Spreadsheets to Cloud Based
We had been using excel spreadsheets and manually created schedules for years and it had become incredibly time-consuming, not …
Overview
What is Verint Workforce Management?
Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs…
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What is Verint Workforce Management?
Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to…
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How Workforce Management Helps with Work from Anywhere
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Verint Workforce Management?
Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations.
Verint aims to help its customers achieve:
Verint aims to help its customers achieve:
- Lower costs by eliminating overstaffing and unnecessary overtime
- Reduced attrition rates and increased employee engagement
- Improved customer experience by reducing time to answer, average handle time, first contact resolution, and total resolution time
Verint Workforce Management Features
- Supported: Multi-Channel Forecasting and Scheduling
- Supported: Skill and Proficiency-Based Scheduling
- Supported: Intraday Management
- Supported: Real-Time and Historical Adherence
- Supported: Request Management with Automation Rules
- Supported: Employee Self-Service
- Supported: Shift Bidding
- Supported: Vacation Bidding
- Supported: Flex Scheduling
- Supported: Overtime and Voluntary Time Off Automation
- Supported: Mobile Applications
- Supported: Dashboards
- Supported: Performance Management with Scorecards, Coaching and eLearning
- Supported: Long-Term Planning
Verint Workforce Management Screenshots
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Verint Workforce Management Integrations
Verint Workforce Management Competitors
Verint Workforce Management Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Arabic, Chinese, Dutch, English, French (Canada), French (France), German, Hebrew, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Russian and Spanish. |
Verint Workforce Management Downloadables
Frequently Asked Questions
Calabrio Teleopti WFM, Alvaria Workforce, and Genesys Cloud CX are common alternatives for Verint Workforce Management.
Reviewers rate Implementation Rating highest, with a score of 7.5.
The most common users of Verint Workforce Management are from Enterprises (1,001+ employees).
