Viralheat Reviews

20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 2.0 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-14 of 14)

Jason Owen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If social is a big part of your business in more departments than just marketing and communications (marcom), make sure to let the team know and ask how Viralheat can accommodate multiple users and departments. Viralheat was great during the evaluation process because they were willing to show us exactly what they could do for our company - they even customized accounts for us to show us the true value of signing on.
Read Jason Owen's full review
Alex Samano | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Spend time understanding how the posts will actually work on each of the platforms you intend to use (e.g. Facebook, LinkedIn, Twitter). The posts behave differently depending on which platform you are posting to. In some cases, depending on your requirements, you may need to still post natively (you can still track the links with Viralheat).
Read Alex Samano's full review
Jessica Snavely | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

The customer support is far superior than the competing products I have used in the past. This is something that is difficult to vet in the purchase cycle, but after using the competing software and Viralheat, Viralheat's customer service wins hands down. This software is easy to use and easier to set up than competing products. Also, once you are set up, the interface is intuitive, so you can get started sooner.
Read Jessica Snavely's full review
Cody A Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Viralheat is good for businesses with specific marketing, sales and support teams, as it allows social mentions to seamlessly get sent to the proper departments without getting lost in email threads. Be sure to ask how Viralheat would work with your specific business setup. It's helpful to ask for a custom demo.
Read Cody A Smith's full review
Sharanya Divakaruni | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Viralheat is a good overall tool. It offers the features we need as well as extra features that are nice to have though we don’t use them regularly. If you have more than one specific need on social (ex: management + monitoring), Viralheat is great.
Read Sharanya Divakaruni's full review
Kirsten Spitzer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you're looking to do more in social, past single person teams - then I would absolutely recommend Viralheat. If you aren't scaling or not trying to have a strong social monitoring/management presence then you might want to consider a smaller social management suite.
Read Kirsten Spitzer's full review
Anand Saggi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Viralheat is great for monitoring - whether you’re monitoring a product, service, space, or event. We had to monitor a handful of different things and we found that it was really easy to set up these topic profiles in Viralheat and access the data. I can’t speak to the publishing/engagement portion of the tool because we didn’t use it. Make sure to ask if Viralheat covers your basic needs and then ask them to suggest other features that might help.
Read Anand Saggi's full review
Delfin Lazaro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Viralheat offers a lot of features that cover the majority of social media’s bases. If your brand or company is just starting in their social presence or isn’t fully ready to incorporate social into their plan, then it’s likely premature to consider Viralheat. I can see how smaller companies or those with less focus on social would want to consider a brand with more simple functionalities.
Read Delfin Lazaro's full review
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Viralheat is great for those who have to report back with hard numbers or proof backing a specific campaign or initiative. If this is important to you, make sure you ask to see examples for the monitoring and reporting features. Also, the amount of monitoring you do will impact your quote, so have that information in mind.
Read this authenticated review

About Viralheat

Viralheat was acquired by Cision in 2015 and rebranded Cision Social Edition. It was later discontinued.

Viralheat Competitors

Hootsuite, OutboundEngine, Radian6, Sysomos MAP, Visible Intelligence, Khoros Marketing (Formerly Spredfast + Lithium), Sprinklr Modern Engagement (formerly Social + Messaging Suite), Hootsuite Insights (formerly uberVu)

Viralheat Technical Details

Operating Systems: Unspecified
Mobile Application:No