Viralheat (Discontinued)

Added business - the lead identification has worked wonders with filling our funnel with qualified leads. The best part is the leads pretty much self-qualify themselves so our ROI has been impressive.

Efficiency - it's great to have a tool that three different departments can use. Saves a lot of time and manual work.

Cost Effective - we use one tool to manage our social. It definitely beats out the multiple tools we were considering in the past.

improved our ability to track our social media footprint

provided us with peace of mind on our company decision making process

Positively affect our investment in training new employees

It has made it much easier to understand what Content Marketing activities are driving awareness and engagement.

It has also made it possible to understand which Content Marketing activities are actually moving the needle (e.g. driving brand sentiment)

It has made it easier for our Marketing team to stay on-top of our Content Marketing calendar more consistently and learn from their activities.

Better customer service in the social media space

Better ROI insights on our social media campaigns

Better customer service than competing products.

Viralheat has provided our teams with better insight into our initiatives. We are able to quickly identify the impact something has on our audience my measuring reactions.

A lot of time is saved using Viralheat. I don’t have to spend hours sifting through data manually.

Customer service and product quality has improved. We are able to identify any issues that come through social and immediately address them or put them in queue for fixing.

Increase lead generation through human intent analysis.

Increase employee efficiency between sales, marketing and support.

More visibility around the space, our target audience and our place among competitors.

Viralheat has helped me understand how real-life users react to things I build and/or test.

I’ve gotten a better understanding of my space and the relevant news surrounding it. This helps me build a better product.

It saves me a lot of time. I’m able to quickly monitor what’s important to me.

Viralheat provided us with great consumer insight to help with our product vision and design.

The analytics dashboards helped us see our standing in the bigger picture rather than just internally.

It’s been easy to manage our social presence and align our messaging.

Stronger analytics

More efficient

Better customer service

Better ROI from good leads on social

Gave us information into the markets and products we were interested in tracking. We were able to use this insight in our own product blue prints.

The research and marketing teams were able to gather data to give our development team. The data was easy to understand so it made meetings between the teams more productive.

The changes we made based on some of the collected insight did well with our pilot users - this helped us decide what features to keep or toss.

Increased efficiency - each group member was able to post mentions on behalf of the group that was acceptable to all

Increased teamwork - our interns were were able to get onto the system easily so they could start to promote where and when necessary

Identified loyal fans who we then engaged with to help with promotions, etc.

Developed closer relationships with what we call “super fans” (longtime and recent) which helped grow our audience and increase our visibility

Increased ROI - word of the album spread quickly leading to more purchases and gigs

Better understanding of social media conversations and activity around key topics, prospective customers, competition, vernacular

It was instrumental in our exceeding our pilot launch goals by revealing customer opportunities within social media conversations...more effective than email marketing

Increased efficiency due to good usability

The best thing about Viralheat is that it increases employee efficiency by 100%.

Discovering mentions from influencers that we can follow up has led to useful PR opportunities, as well as capturing "Dragon's Den" TV star Duncan Bannatyne as a patron for the charity Forces Children's Trust following favourable mentions of the charity on Twitter.