Vision Helpdesk Reviews

6 Ratings
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Score 5.1 out of 100

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Feature Scorecard Summary

Organize and prioritize service tickets (3)
Subscription-based notifications (3)
Ticket creation and submission (3)
Ticket response (3)
External knowledge base (2)
Internal knowledge base (2)
Customer portal (3)
Social integration (3)
Email support (3)
Help Desk CRM integration (1)

What is Vision Helpdesk?

Vision Helpdesk, which started in 2005 as a simple help desk software has now evolved into three customer service and IT support management tools. 

Help Desk Software - An all-in-one multi channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, API and more.

Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place. 

ITIL / ITSM Service Desk Software -  Vision Helpdesk IT Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.

Categories:  Help Desk

Vision Helpdesk Features

Incident and problem management Features

Has featureOrganize and prioritize service tickets
Has featureSubscription-based notifications
Has featureTicket creation and submission
Has featureTicket response
Has featureAutomated responses
Has featureAttachments/Screencasts
Has featureSLA management

Self Help Community Features

Has featureForums
Has featureExternal knowledge base
Has featureInternal knowledge base
Has featureQ and A
Has featureSurveys/polls

Multi-Channel Help Features

Has featureCustomer portal
Has featureLive help chat
Has featurePhone support
Has featureSocial integration
Has featureEmail support
Has featureHelp Desk CRM integration
Additional Features
Has featureMulti Channel Help Desk
Has featureMulti Company Help Desk
Has featureBlabby - Staff Collaboration
Has featureIncident Billing
Has featureTask Management
Has featureHelp Desk Gamification
Has featureHelp desk Automation, SLA and Escalation
Has featureKnowledge-base Management
Has featureSelf service Customer Portal
Has featureITIL / ITSM Modules ( Incident, Problem, Change, Release, Service Catalog, Vendor Catalog, Product and Financial Management)

Vision Helpdesk Screenshots

Vision Helpdesk Video

Vision Helpdesk - Multi Company Help Desk Software

Vision Helpdesk Integrations

Vision Helpdesk Competitors

Vision Helpdesk Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Help Desk Software$7Per Seat per Month
Satellite Help Desk$14Per Seat per Month
IT Service Desk$21Per Seat per Month
SaaS EditionPricing DetailsTerms
Help Desk Software$7Per User per Month
Satellite Help Desk$14Per User per Month
IT Service Desk$21Per User per Month

Vision Helpdesk Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Vision Helpdesk Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Windows Phone
Supported Countries:Global
Supported Languages: Multilingual Product

Frequently Asked Questions

What is Vision Helpdesk's best feature?

Reviewers rate Organize and prioritize service tickets and Subscription-based notifications and Customer portal highest, with a score of 8.

Who uses Vision Helpdesk?

The most common users of Vision Helpdesk are from Small Businesses and the Computer Hardware industry.